United Kingdom Local product

What is ToucanTech?

ToucanTech is a smart software to power community engagement. Choose a public website or private portal, combined with a powerful database, email engine & events management system. Manage all donor & community relations in one place, helping to save time, increase efficiency & boost engagement.

Who Uses ToucanTech?

ToucanTech software is for schools, companies, associations and charities that need a flexible website with integrated CRM, and the option to launch a private community forum.

Where can ToucanTech be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • ToucanTech
  • Located in London, UK
  • Founded in 2014
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

ToucanTech pricing

Starting Price:

Not provided by vendor
  • No free version

ToucanTech does not have a free version.

About the vendor

  • ToucanTech
  • Located in London, UK
  • Founded in 2014
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English

ToucanTech videos and images

ToucanTech Software - A comprehensive community site
ToucanTech Software - Take your community on the go with our app
ToucanTech Software - Send engaging emails
ToucanTech Software - Future proof your fundraising
ToucanTech Software - Launch Careers
View 5 more
ToucanTech Software - A comprehensive community site
ToucanTech Software - Take your community on the go with our app
ToucanTech Software - Send engaging emails
ToucanTech Software - Future proof your fundraising
ToucanTech Software - Launch Careers

Features of ToucanTech

  • Access Controls/Permissions
  • Activity Dashboard
  • Admissions Management
  • Alerts/Notifications
  • Alumni Management
  • Application Management
  • Attendance Tracking
  • CRM
  • Campaign Management
  • Candidate Management
  • Communication Management
  • Content Management
  • Contribution Tracking
  • Customisable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Donation Management
  • Donation Tracking
  • Donor Management
  • Dues Management
  • Email Marketing
  • Enrollments/Onboarding
  • Event Management
  • Fee Management
  • For Alumni Associations
  • For Nonprofits
  • Forms Management
  • Group Management
  • Ideation
  • Member Communication
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Moderation
  • Online Calendar
  • Online Giving
  • Payment Processing
  • Pledge Management
  • Prospecting Tools
  • Real Time Notifications
  • Receipt Management
  • Recurring Giving
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Small Group Management
  • Third Party Integrations
  • Volunteer Management
  • Workflow Management

Alternatives to ToucanTech

Allows the effective communication with your members and all the tools you need to efficiently run your alumni.
Fundraising tool that provides operational modules such as communication/volunteer management, contacts, donations, pledges, and more.
Aluminate Community Builder is a powerful platform that allows you to build, manage and engage your online community.
Data analysis solution that helps businesses manage spreadsheets, create graphs/charts, perform calculations, share projects, and more.
All-in-one, web-based donor management and fundraising solution purpose-built to help nonprofits raise more money in less time.
Fundraising, alumni, and event management system with extensive database and communication functionality for educational organizations.
Email marketing and social CRM solution for small businesses. Includes survey tools, sales pipeline, and text messaging capability.
Workplace connects everyone in an organization using familiar Facebook features like chat, video calling, posts and groups.

Reviews of ToucanTech

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
4.9
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
89%
4
9%
3
2%
Melanie
Melanie
Development Director in UK
Verified LinkedIn User
Education Management, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

So happy we made the switch to Toucan Tech!

5.0 last year

Comments: We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Pros:

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Cons:

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Alternatives Considered: Potentiality, Graduway and AlumNet

Reasons for Choosing ToucanTech: We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.

Reasons for Switching to ToucanTech: Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.

Peter
Alumni Relations Manager in UK
Education Management, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Using Toucan Tech to run an Alumni Website and Database

5.0 5 months ago

Comments: We are very pleased with Toucan Tech, it works for us and is much less complicated than our previous database. The website is easy to maintain and perfect for what we need to communicate with our members.

Pros:

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

Cons:

I think the only thing we would like to add is an Instagram feed to our Home page.

Alternatives Considered: Potentiality and Graduway

Switched From: Blackbaud Raiser's Edge NXT

Reasons for Switching to ToucanTech: We felt that it was the best option for us, we wanted a website and a database in a single package, it also offered good value for money.

Michael
Volunteer in UK
Education Management, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Needs fulltime use, otherwise very frustrating to use occasionally

3.0 last year

Comments: I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.

Pros:

It's comprehensive and obviously has many features that are not relevant to some users

Cons:

It's not intuitive, and no hints are given when an error occurs

Alternatives Considered: Microsoft Excel

Reasons for Choosing ToucanTech: Not my decision!

Switched From: Microsoft Excel

Reasons for Switching to ToucanTech: Not in my remit

Paul
Director of Development in Australia
Education Management, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

A user-friendly and comprehensive solution backed by exceptional customer service

5.0 last year

Pros:

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Cons:

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

Alternatives Considered: Salesforce Service Cloud and Blackbaud Raiser's Edge NXT

Reasons for Switching to ToucanTech: ToucanTech was competitively priced, purpose-designed for an organisation like ours and offered a comprehensive solution that was all included for the price. Alternative products were going to be much harder to install and implement; were going to work out more expensive, especially when factoring in the fees for optional modules and support. There was a noticeable difference in terms of how well the product worked from the outset - and the likelihood of having requested modifications implemented - compared to products offered by massive organisations where it felt the proposed solution was an unimportant afterthought compared to their main business in commercial and other markets.

Kelly
External Relations Coordinator in UK
Education Management, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

The perfect solution to kick start your community management and engagement

5.0 last year

Comments: We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

Pros:

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

Cons:

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

Alternatives Considered: thankQ, Potentiality and Blackbaud Raiser's Edge NXT

Reasons for Choosing ToucanTech: We started to move from a paper based system in 2016 and by 2017 had reached the software limits of InTouch CRM, we were looking for software that provided an integrated database and user portal and ToucanTech fit the bill.

Switched From: InTouch CRM

Reasons for Switching to ToucanTech: Functionality and price were big factors. We are a small office so I need something that could be installed quickly without lots of additional costs for data migration. I was also mindful that while we needed a more comprehensive solution we did not need to 'over tool' ourselves. The customer support provided by ToucanTech was spot on from the start, provided just the right level of support and autonomy for me to manage the system in house.