Qualtrics Employee Experience

Qualtrics Employee Experience

by Qualtrics

Who Uses This Software?

HR leaders, employee researchers and people managers looking to increase employee engagement, create exceptional employee experience and improve company culture.

Average Ratings

54 reviews
  • Overall 4.7/5
  • Ease of Use 4.4/5
  • Customer Service 4.5/5
  • Features 4.5/5
  • Value for Money 4.3/5

Product Details

  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Qualtrics
  • https://www.qualtrics.com/
  • Founded 2002

About Qualtrics Employee Experience

Qualtrics Employee Experience (EX) creates a snapshot across the entire employee lifecycle, automatically prioritizing key drivers of engagement and experience so you can build strong teams, drive productivity, and reduce unwanted attrition.You gain the power and flexibility to tailor your engagement program to meet your needs, whether that includes a regular employee census survey or ad-hoc pulse surveys. In addition to world-class technology, we offer consulting and a 24/7 live support team.

Qualtrics Employee Experience Features

  • Dashboard
  • Progress Tracking
  • Question Library
  • Rater Selection
  • Reporting/Analytics
  • Self Service Portal
  • Surveys & Feedback
  • Benefits Administration Outsourcing
  • COBRA Administration
  • Claims Management
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • FSA Administration
  • For Brokers
  • For Employers
  • HIPAA Compliant
  • Health Insurance Administration
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Benchmarking
  • Employee Recognition
  • Feedback Management
  • Goal Management
  • Performance Management
  • Pulse Surveys
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • 360 Degree Feedback
  • Compensation Management
  • Custom Rating Scales
  • Customisable Templates
  • Individual Development Plans
  • On-going Performance Tracking
  • Peer Appraisals
  • Review Cycle Tracking
  • Self Service Portal
  • Self-Appraisals
  • Skills Assessments
  • Weighted Performance Measures
  • Compensation Management
  • Competency Management
  • Employee Lifecycle Management
  • Goal Setting
  • Individual Development Plans
  • Onboarding
  • Performance Management
  • Recruitment Management
  • Succession Planning
  • Training Management
  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

Qualtrics Employee Experience Most Helpful Reviews

The only survey builder I will use-- easy and trustworthy

Reviewed on 03/10/2018
Amy G.
Graduate Teaching Assistant
Higher Education, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, I highly recommend Qualtrics to people who do not consider themselves to be "tech-savvy," but yet need to create and distribute surveys/ questionnaires for research and service purposes. I find other software designs lack the ease of use, but also lacks the simple yet professional design that Qualtric provides. Users are more likely to feel comfortable inputting information if the website looks professional.

Pros: Qualtrics is extremely simple to use for people of various levels of digital literacy. I have never been given a reason to doubt that a survey will work properly and efficiently. My favorite part of Qualtrics is the privacy it offers to users and survey creators. For research purposes, it can be extremely probleatic to know the personal identity of a survey taker. Additionally, when entering sensitive information, users need to trust the software they are using. The privacy and security measures taken by Qualtircs are of uptmost importance to me.

Cons: I have had trouble contacting customer service in the past. I contacted customer service with a question about using the software, not a complaint or problem. I contacted them via email and waited over two weeks for a reply. For a software company, I expected them to be more efficient with replying to customer questions.

My experience was excellent

Reviewed on 22/03/2018
Melvyn S.
Learning and Development / Learning Technology & Talent Analytics Leader
Insurance
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: our users love it also

Pros: One important think to us is the UI, and Qualtrics has a great ease of use for all of the users. We enjoy it.

Cons: The one thing I like least is there are so many options sometimes I miss out on great features and functions.

Qualtrics An Effective Survey Tool

Reviewed on 31/12/2019
Flor F.
Financial Aid/Compliance Manager
Education Management, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Qualtrics is a good tool overall! I will still keep using as it helps me in my reports and summaries.

Pros: I like this because at work I am in charge of reporting the survey results and reports for the school.

Cons: Sometimes it is hard for me to recap the summary and when I copy and recreate a survey form, I find it hard to copy and edit.

Great for large company employee feedback

Reviewed on 12/09/2018
Verified Reviewer
Account Executive
Information Technology & Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
2/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Not for a smaller org but great option for large scale employee feedback collection.

Pros: Great for large scale employee feedback but overkill for smaller orgs.

Cons: Customer support is lacking and can be complicated to set up the logic for the surveys.

The complete package!

Reviewed on 17/07/2019
James F.
Administrator
Education Management, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: it's our standard survey tool, and does everything we need it to (and more!)

Pros: easy question routing, lots of answer-type options, good analytics.

Cons: sometimes fiddly UI - eg the survey list unfilters itself after each search, and moving questions around can be laborious.

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