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What is Housecall Pro?

Housecall Pro is a top-rated, all-in-one business solution that helps home service professionals work simpler and grow smarter. With easy-to-use digital tools for scheduling and dispatching jobs, managing payments, automating marketing efforts, and more, Housecall Pro helps Pros efficiently manage every aspect of their business all in one place.

Who Uses Housecall Pro?

Housecall Pro saves valuable time for all home service professionals across plumbing, electrical, carpet cleaning, HVAC, housekeeping, handyman, window cleaning, locksmith, and many other industries.

Housecall Pro Software - Work simpler and grow smarter with Housecall Pro. Easily manage payments, scheduling, dispatching, and more — all from one, convenient platform.
Housecall Pro Software - Save more time, win more jobs, & get paid faster. Learn how we can help your business.
Housecall Pro Software - Drag-and-drop scheduling & technician dispatching help keep your business organized.
Housecall Pro Software - Request new customer reviews from completed jobs and manage existing reviews to help grow your business.
Housecall Pro Software - Send custom on-my-way notifications to customers and communicate effectively with technicians out in the field.

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Reviews of Housecall Pro

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.5
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rayanne
Rayanne
Operations Manager in US
Verified LinkedIn User
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

EXCELLENT

5.0 4 years ago

Pros:

HCP is very easy to use and a very intuitive layout. When we tried ProjX360 and D-Tools SI, there was a HUGE initial setup required and a HUGE learning curve to figure out how to use the programs. Not HCP. Easy to use from Day 1 and it's quick and easy for new employees to learn. One of the best things is the customer service. It's top notch. They always solve the problem, even if they have to go research and get back to me the next day (and they actually DO get back to me). They also make it easy to contact them with a button on the bottom right of the screen. Other softwares I have to scour the internet trying to find out how to contact customer service.

Cons:

Would like to see more integrations and there are little things I would change here and there, but I know that's hard to do since the software covers so many different industries. A better way to pull reports would be especially good.

Paul
Paul
Owner in US
Verified LinkedIn User
Electrical/Electronic Manufacturing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product!

5.0 4 years ago

Comments: CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision. Great Job Guys! Really, I mean it.

Pros:

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Cons:

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Dave
Manager in US
Construction, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Housecall Pro is the best for service contractors

5.0 last month New

Pros:

The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA.

Cons:

The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders.

Tyler
Owner in US
Utilities, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Should have stayed with Quickbooks

1.0 last month New

Comments: Probably the worst most complex decisions I've made with my business. Its easier to work with a government agency then it has been working with Housecall.

Pros:

Nothing the whole experiences has been horrible. I was promised so much and got so little.

Cons:

After all this mess I should have just stayed with Quickbooks. Now I'm stuck with housecall.

Kimberly
Office Manager in US
Gambling & Casinos, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Good, Bad & Ugly

4.0 4 months ago

Comments: There are many really good thing in the basic scheduling, estimates, service plans, jobs and such. But, my level of frustration with the administrative side of this program is equivalent to how good the dispatch and job creation side.

Pros:

For the most part the base program is really good. Jobs, Estimates, Scheduling, etc. However,...

Cons:

The payroll is so full of bugs it needs several cans of Raid to try to wrangle some of then into the corral. The whole money section is full of blue pigs. I can't even corral those hogs for nothin. And the reports leave a lot to be desired as well. Frustrated...

Housecall Pro Response

6 hours ago

Hello Kim! Sorry about your issues around payroll. Happy to hear that you do like the invoicing and scheduling. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!