What is Yext?
Yext is a hosted search-as-a-service platform that empowers businesses to build frictionless digital experiences wherever consumers look for answers.
At the foundation of our platform is a Knowledge Graph, a brain-like database that stores all of a business’s most important information. This enables brands to deliver direct answers to customer questions across any of our 250+ integrations with industry partners, so brands can manage data and capture consumer intent with the tools they trust.
Who Uses Yext?
Both national and international businesses of all sizes across all verticals. Yext works with Small and Medium-sized businesses, Enterprise businesses, and Partner re-sellers.
Where can Yext be deployed?
Cloud, SaaS, Web-based
About the vendor
- Yext
- Founded in 2006
- Phone Support
- 24/7 (Live rep)
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About the vendor
- Yext
- Founded in 2006
- Phone Support
- 24/7 (Live rep)
Yext videos and images
Compare Yext pricing with similar products
Features of Yext
Alternatives to Yext
Reviews of Yext
Giovanni J.
Alternatives Considered:
My Go-To Local Business Listing Software
Comments: Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.
Pros:
We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.
Cons:
The cost makes it a bit difficult to sign up some clients that do not have a big budget.
Yext Response
3 years ago
Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.
Ian R.
Alternatives Considered:
Effective and Easy to Use
Comments: Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too
Pros:
It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too
Cons:
Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)
Yext Response
3 years ago
Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.
Don A.
Alternatives Considered:
Customer Service Is Horrible
Comments: Overall, for the money and the net result, YEXT is not worth investing in.
Pros:
I don't really have any pros about this software.
Cons:
I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.
Yext Response
3 months ago
Hi Don, we appreciate your feedback. We understand there are a lot of capabilities in the Yext platform, and so we offer lots of support and training options. We're disappointed to hear you've had a difficult time navigating so far and we want to ensure we're doing everything we can to make things easy for you. We strongly recommend taking advantage of our Hitchhikers program. Check it out on our website. It's a free and comprehensive walkthrough of every feature in Yext. If you have other questions, please reach out to Support and reference this review. We look forward to working together this year!
Russ A.
Alternatives Considered:
588% Increase in Listings Reach
Comments: With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.
Pros:
Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.
Cons:
There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's
Yext Response
3 years ago
Thanks for leaving your review, Russ and for sharing the results you've seen with our products.
Verified Reviewer
Alternatives Considered:
A Powerful (Albeit Expensive) Option for Listings Management
Comments: Unified listings and review management has helped improve efficiency and ensure that all of our client data is correct, up-to-date and on the most important sites.
Pros:
Customer service/support is best-in-class for this type of platform. The platform links up with some relatively important sites and services, and I really like how well the knowledge graph works to unify data across all of them. Duplicate suppression is top-notch, and everything is explained clearly for novices to power users.
Cons:
Like any platform of this type, Yext's portfolio of linked sites does include some relatively low-quality options (i.e., some listing sites that aren't applicable to most industries).
Yext Response
2 years ago
Thank you for your feedback! We're glad to hear you found our Listings and Reviews products helpful for your business.
