SimplyBook.me

Affordable and Powerful Booking Software

Comments: This software works very well for booking. We had complicated requirements for customer support and coaching and this software handled both well.

Pros:

I loved the features included with the base package and the ability to add extra features alacarte to keep costs low. Customers can self-cancel and outgoing emails can be customized. Zapier included!

Cons:

The moment you need an extra feature after your first three alacarte ones, the price jumps up into the next alacarte tier. Also, you cannot create booking "buffers" or delays for different departments. For example, if you want customer service customers to wait at least 1 hour before booking a customer service call, but want coaching customers to wait 24 hours before booking a call, it cannot accommodate those different delays in different departments. The entire company must be either a 1 hour delay, or a 24 hour delay.

SimplyBook.me in small E-bike rental business

Comments: It is not dedicated for rental business and it lack some (a lot) features. Inventory management is difficult with ebikes.

Pros:

We can use it to fully manage our online page with store integrated in it.

Cons:

It is not dedicated for rental business and it lack some (a lot) features. Inventory management is difficult with ebikes.

Alternatives Considered: Rentle

Reasons for Switching to SimplyBook.me: We can use it to fully manage our online page with store integrated in it.

Similar amount of pros and cons

Comments: Simplybook.me is effective but lackluster.
Depending on which features you need and your client/customer volume it may be affordable or expensive.
I was pleased with a portion of my experience and I would be willing to try the software again if improvements are made.

Pros:

Simplybook.me is affordable and features convenient alacarte style add-ons. This is perfect for users who don't need some of the features, or don't need them as often. The ability to add a questionnaire for clients is wonderful. Appointments can be downloaded as a CSV file. Reminders and email confirmation is available.

Cons:

I did not like the technical issues and inconveniences that we have encountered using Simplybook.me. Our clients often report that they were not able to schedule an appointment. The pricing setup is a double edged sword, if you want to try different options to see which ones are the most helpful, you're simply out of luck if you've already exceeded the limit for the free version.

Alternatives Considered: Acuity Scheduling

Switched From: YouCanBook.me

Reasons for Switching to SimplyBook.me: At the time we were looking for a low cost product to use while we determined how important this service was and rather or not a paid version would be worth the investment.

Solid online booking system with good extras

Comments: We had looked at other solutions including Calendly, Acuity, but the particular client in question needed an option where it was also possible to sell complementary products with the booking process. SimplyBookMe ticked all the boxes and worked extremely well, and was easy to add to a Wordpress/WooCommerce set up.

Pros:

Had the required appointment booking, allowing different types of appointments to be booked, but also had the added benefit of being able to sell products alongside the booking which was a requirement for this particular client. Trial allowed which was good for testing features fully.

Cons:

Obviously would be great if everything was free, you have to pay for certain products. It can be a little confusing as to how the extra features are charged for.

Alternatives Considered: Calendly and Acuity Scheduling

Reasons for Switching to SimplyBook.me: The ability to sell products during the booking process was the main factor.

Overall very useful but various aspects can be improved

Pros:

Easy to manage and set up different services at different venues and entered in details in terms of opening time and venue location. Calendar feature and display and ease of changing appointment made management of appointments simple.

Cons:

One may be able to but I cannot seem to find a way to colour appointments based on different sites and customise colourings. The site is very customisable in terms of site opening hours and information however it is odd that one cannot choose to display appointments from different sites in different colours. Sometimes on mobile app, it is difficult to amend time and appointments for some reason.