United Kingdom Local product

What is Pabau?

Pabau is a simple all-in-one solution to help manage every aspect of your clinical business.

Our system allows you to take your clinic completely paperless and craft the perfect experience for your clients, to ensure they leave happy and ready to re-book.

With over 45 powerful features available it is safe to say that our system can handle whatever your clinic needs.

Over 23,000 users trust Pabau to help manage their business. Book a demo now to find out why.

Who Uses Pabau?

Pabau is an all-in-one practice management solution that is aimed at clinics of all sizes. Our 23,000+ customers range from from solo part-time practitioners, to multi-site national brands.

Where can Pabau be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Pabau
  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, France, Germany and 13 others

Languages

French, Spanish

Pabau pricing

Starting Price:

£65.00/month
  • Yes, has free trial
  • Yes, has free version

Pabau has a free version and offers a free trial. Pabau paid version starts at £65.00/month.

Pricing plans

About the vendor

  • Pabau
  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, France, Germany and 13 others

Languages

French, Spanish

Pabau videos and images

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Features of Pabau

  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Customisable Reports
  • Document Management
  • E-Prescribing
  • EMR/EHR
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Faculty/Staff Management
  • For Medical Spas
  • For Salons and Spas
  • Gift Card Management
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Marketing Automation
  • Medical Billing
  • Multi-Location
  • Multi-Physician
  • Online Booking
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Recurring Appointments
  • Reporting/Analytics
  • SOAP notes
  • Self Service Portal
  • Task Management
  • Telemedicine Software
  • Treatment Planning

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Reviews of Pabau

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Yobany V.
Director in UK
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

A comprehensive Software!

5 last week New

Comments: Very Happy with all Pabau functionalities, and learning more every day!

Pros:

Pabau is a very complete system which integrate a several features including patient's bookings, marketing, payments and stock control; all very useful to achieve a high quality patient experience and the overall business success. Excellent customer support: quick, efficient and willing to provide training.

Cons:

So far we like everything about Pabau, it is a a great product and a good investment for every business.

Alternatives Considered: Fresha

Reasons for Switching to Pabau: -Better functionalities to manage patient's information as well as excellent customer service support. - Reviews and recommendation.

Emma L.
Aesthetics Practitioner & Owner in UK
Medical Devices, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Pabau Review

4 2 months ago New

Comments: So far so good, will take time to fully adjust

Pros:

Features are advanced, holds alot more information which will be beneficial for my business

Cons:

It's not very user friendly, help guidebooks are OK but could be better. Need an android app Very slow and crashes, not wifi

Éilís F.
Consultant Plastic Surgeon in Ireland
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Very poor migration experience, multiple issues not resolved

3 last year

Comments: Poor and inconsistent customer service.
At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software.
Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered.
I was told that the migration would take a max of 7 days. Yet here I am, 7 weeks in, with critical patient documents missing, a messed-up GP database, insurance price over-rides not uploaded, and poor communication with apparently no will, to get the issues sorted.
I was told that Pabau integrates with Sage accounts (it doesn't)
I was told that there was no issue with Irish mobile numbers - when an issue arose, I was told that there might be an issue with some mobile numbers but they possibly couldn't identify this as they were Irish numbers, and received no further help.
I was reassured that my extensive database of GPs would be imported intact. In fact, entire swathes of data (GP telephone numbers and email addresses) have been removed. The addresses have had Ireland entered as a town, and United Kingdom as the country, which is incorrect.
I was reassured that there would be no problem using my existing Word templates, and that I would have full word processor functionality. This is absolutely not the case.

Pros:

The product has a lot of potential, particularly relating to automating routine reminders, etc. Patient photos function is very useful

Cons:

There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record. There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

Kelly H.
Nurse Practitioner in UK
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

A great CRM for a busy aesthetic clinic

5 3 months ago

Comments: very good

Pros:

Ease of use for patients booking, the automation and marketing capability make life easier as a business owner but also improves the patient journey and therefore satisfaction

Cons:

some of the user guide links are broken.

Alternatives Considered: Phorest and Columns

Reasons for Choosing Pabau: for a more capable CRM without th need for separate systems

Switched From: Schedulista

Reasons for Switching to Pabau: reviews and recommendation

Pabau Response

2 months ago

Thank you so much Kelly! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! We are always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training. Feel free to email [email protected] to get free training so you can get the best out of it and have more ease of use!

Ran C.
Owner in US
Medical Practice, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great software with many options and few limitations

4 2 days ago New

Pros:

I like the flexibility,webhooks and that you can connect almost every part in the software to other services

Cons:

SMS cost you a lot of money and integration with Credit Card will cost you the processing fee from the merchant and Palau itself