Who Uses Pabau?

Pabau is a complete practice management application used by thousands of healthcare practitioners worldwide.

What Is Pabau?

Pabau a global leader in clinic and medical practice management cloud based software, used by thousands of healthcare practitioners worldwide. Manage schedules, treatment notes, invoices, payments, marketing and lots more. It works great for all sizes form large teams, solo practitioners and anything in between.

Pabau Details

Pabau

http://www.pabau.com

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Pabau pricing overview

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Pabau does not have a free version and does not offer a free trial. Pabau paid version starts at £65.00/month.


Starting Price

£65.00/month See pricing details

Free Version

No

Free Trial

No

Pabau deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Pabau Features

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Communication Management
  • Compliance Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Document Management
  • Document Storage
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Email Invitations & Reminders
  • Forms Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice Management
  • Live Chat
  • Medical Billing
  • Multi-Location
  • Multi-Physician
  • Patient Engagement Software
  • Patient Intake
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Physician Scheduling
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Workflow Management

View full list of Medical Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Management
  • Client Portal
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Discount Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • Faculty/Staff Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Reminders
  • Reporting & Statistics
  • SMS Marketing Management
  • SMS Messaging
  • Sales Reports
  • Social Media Integration
  • Third Party Integrations
  • Transaction History
  • Treatment Packages
  • Website Integration

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Bed Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Discharge Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • HIPAA Compliant
  • Historical Reporting
  • Invoice Management
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Patient Flow Management
  • Patient Intake
  • Patient Location Tracking
  • Patient Monitoring
  • Patient Scheduling
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • Waiting Time Tracking
  • Workflow Management

View full list of Patient Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Assessment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • EMR/EHR
  • Electronic Payments
  • Employee Management
  • Event Scheduling
  • Exercise Library
  • For Physical Therapy
  • HIPAA Compliant
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Multi-Location
  • Patient Portal
  • Practice Management
  • Progress Notes
  • Progress Tracking
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SOAP notes
  • Scheduling
  • Task Scheduling
  • Template Management
  • Treatment Planning
  • Workflow Management

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  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Booking Management
  • Booth Rental Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Commission Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Mobile App
  • Customer Surveys
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Employee Management
  • For Salons and Spas
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Online Booking
  • Payroll Management
  • Point of Sale (POS)
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • SMS Marketing Management
  • SMS Messaging
  • Sales Reports
  • Social Media Integration
  • Third Party Integrations
  • Transaction History
  • Website Integration

View full list of Salon Software

  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Management
  • Client Portal
  • Commission Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Event Scheduling
  • For Salons and Spas
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Multi-Location
  • Online Booking
  • Payroll & Commissions
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reservations Management
  • SMS Marketing Management
  • SMS Messaging
  • Scheduling
  • Social Media Integration
  • Task Scheduling
  • Third Party Integrations
  • Transaction History
  • Website Integration

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Pabau Alternatives

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Pabau Reviews for UK Users

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.3
Customer Service 4.6
Features 4.5
Value for Money 4.4

Review software

Share your experiences with other software buyers.

Write a Review!
Giorgia R.
Company Director
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/08/2021

"Great software"

Comments: I need to get accustomed more with it, but overall so far I have had a good experience. Thank you!

Pros: The software without doubt is vast but pretty much intuitive. After the initial training all made much more sense and if in doubt I can always watch again the recordings.
What I like the most is the integrated function to make your own marketing campaigns and the loyalty points you can give to your patients when they refer friends, without counting my practice is now paperless and I don't have to take folders with me in different clinics!

Cons: I would have preferred if the payment system could offer more methods rather than just Stripe.
This might be something the developers can look into it.

Vendor Response

by Pabau on 01/09/2021

Thank you so much Giorgia!
We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

The idea for more payment providers is excellent!
Do feel free to give any idea you have on how to improve at out community page.
We love hearing from you!

https://community.pabau.com/

  • Reviewer Source 
  • Reviewed on 26/08/2021
Paul F.
Consultant Dermatologist
Hospital & Health Care, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 02/02/2021

"Pabau 8 months in"

Comments: I have it working well now for my practice. Still learning new things. It gives me a lot of control over my practice, eg creating or booking extra appointments, answering queries from patient record from my secretaries email. I use iPad integration a lot for photographing skin lesions pre-surgery.

Pros: Ability to customise your practice, appointment types, lengths, pre-care, specific templates for services, after care emails, prescribing online, recalls. In short, there are a lot of features!!!
Lots of education available to teach you how to get the most out of it. Very responsive support team.

Cons: It takes a lot of effort to get things working as you want them with a fair amount of trial and error. Pabau can assist but it does pay to spend time learning the system. Some teething problems initially and after the upgrades.

Alternatives Considered: Heydoc

Reasons for Choosing Pabau: Wanted more features, online booking, photo integration, etc

Switched From: DGL Practice Manager

Reasons for Switching to Pabau: More features. More development. Had seen a clinic using it which gave some confidence, then a positive demo.

Vendor Response

by Pabau on 26/03/2021

Thank you so much Paul! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help.

  • Reviewer Source 
  • Reviewed on 02/02/2021
Éilís F.
Consultant Plastic Surgeon
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 23/06/2021

"Very poor migration experience, multiple issues not resolved"

Comments: Poor and inconsistent customer service.
At the outset, I spoke with [SENSITIVE CONTENT] from Pabau, and subsequently [SENSITIVE CONTENT], when he was slow to revert, about a number of elements that were critical to my choice of software.
Unfortunately, I was given incorrect information, and I am now writing this review, as my email to head office about my concerns, has gone unacknowledged, and unanswered.
I was told that the migration would take a max of 7 days. Yet here I am, 7 weeks in, with critical patient documents missing, a messed-up GP database, insurance price over-rides not uploaded, and poor communication with apparently no will, to get the issues sorted.
I was told that Pabau integrates with Sage accounts (it doesn't)
I was told that there was no issue with Irish mobile numbers - when an issue arose, I was told that there might be an issue with some mobile numbers but they possibly couldn't identify this as they were Irish numbers, and received no further help.
I was reassured that my extensive database of GPs would be imported intact. In fact, entire swathes of data (GP telephone numbers and email addresses) have been removed. The addresses have had Ireland entered as a town, and United Kingdom as the country, which is incorrect.
I was reassured that there would be no problem using my existing Word templates, and that I would have full word processor functionality. This is absolutely not the case.

Pros: The product has a lot of potential, particularly relating to automating routine reminders, etc.
Patient photos function is very useful

Cons: There are significant issues around the medical history section, which for some reason cannot be removed from the iPad when a patient is given same, to complete a consent form. I consider it dangerous, that a patient can click into and alter their medical history - that is alter their medical record.
There is no ability to create and email a Word document or PDF from within the system. We are required to use a secure email system for correspondence with GPs and Hospitals, and thus cannot email directly from Pabau. The impossibility of producing anything other than the simplest of letters within the system, owing to the constraints on the Word templates, means that we have to engage a cumbersome of cutting and pasting email content to letters, an utter waste of time. My letter templated are largely pre-populated with content, which I edit and add to as required. Pabau allows me enter text to one point only in the middle of the document, rendering these templates obselete. This is very frustrating as I specifically asked when I interviewed Pabau, if I could continue using my templates as before, and was told that it would be "no problem"

  • Reviewer Source 
  • Reviewed on 23/06/2021
Jenna D.
Marketing Manager
Cosmetics, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/07/2021

"New to Pabau"

Comments: So far I am getting used to the platform with the help of the training sessions and support team.

Pros: - Keeping everything connected and in one place helps to see business overview and keep everyone in the loop - Access to regular software training - Extremely efficient support team

Cons: The platform could be modernised with improved usability. It is a little confusing to navigate in the beginning, however, there is a caveat to this, which is the access to the useful regular training sessions. As a marketer, I believe there could be better opportunity to add branding to any patient communication - I may find that this is already the case once I have navigated the platform more myself.

Vendor Response

by Pabau on 01/09/2021

Thank you so much!
We are in the process of building Pabau 2 which will be much more stable, faster and powerful!

It will also have an improved reporting function!

Do feel free to give any idea you have on how to improve at out community page.

https://community.pabau.com/

We are also happy to announce that we have just launched the Calendar 2 with new and improved functions with shifts and bookings.

We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help!

  • Reviewer Source 
  • Reviewed on 23/07/2021
Emma R.
Director
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 02/02/2021

"Pabau Customer Service"

Pros: Pabau offers excellent functionality from a sales and marketing perspective

Cons: It is a complicated system to set up. Pabau provide loads of tutorials but I feel that 1:1 set up support would have made for an easier integration.

Alternatives Considered: iClinic

Reasons for Choosing Pabau: The support from Consentz was non-existent, especially during lockdown. It's also a very basic system so didn't help me grow my business in the same way as Pabau does

Switched From: Consentz

Reasons for Switching to Pabau: Didn't feel they had the same level of support as Pabau offered

Vendor Response

by Pabau on 17/05/2021

Thank you for taking the time to send us a review.
Here at Pabau we have a support team that can help and guide you and that now respond in less than 2 minutes.

Please do not hesitate to contact us for any reason!

Over the last 3 months our customer satisfaction ratings on our live chat have been above 95% with an average 1 minute first response time and 25 minutes to fully resolve issues.
We have dealt with over 21,000 conversations in the last year, so hopefully you will not hesitate to contact us!

We are also always happy to offer as much training as is required and have over 10 live webinars you can join to get the very best out of Pabau, you can find these in Setup > Training.
We will offer you use to set up a free one on one training session with a Expert trainer!

  • Reviewer Source 
  • Reviewed on 02/02/2021