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What is Pabau?

Take your medical practice and patient management to the next level with Pabau.

Simplify your daily tasks — such as scheduling appointments, sending reminders, managing patient records, and more.

See why over 23,000 users trust Pabau. Book your personalized demo today.

Who Uses Pabau?

Pabau is designed for clinics of all types and sizes — from solo part-time practitioners, to multi-site national brands. It also serves all major industries.

Where can Pabau be deployed?

Cloud-based
On-premise

About the vendor

  • Pabau

Pabau support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, France, Germany and 13 others

Languages

English, French, German, Spanish

Pabau pricing

Starting Price:

US$28.00/month
  • Yes, has free trial
  • No free version

Pabau does not have a free version but does offer a free trial. Pabau paid version starts at US$28.00/month.

Pricing plans

About the vendor

  • Pabau

Pabau support

  • Phone Support
  • Chat

Countries available

Australia, Belgium, Canada, France, Germany and 13 others

Languages

English, French, German, Spanish

Pabau videos and images

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Features of Pabau

  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Case Management
  • Charting
  • Client Management
  • Client Portal
  • Clinic Interoperability
  • Code & Charge Entry
  • Coding Assistance
  • Compliance Tracking
  • Confirmations/Reminders
  • Customer Database
  • Customisable Templates
  • Decision Support Systems
  • Document Management
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Prior Authorisation
  • Email Marketing
  • Employee Management
  • Exercise Library
  • Faculty/Staff Management
  • For Medical Purposes
  • For Medical Spas
  • For Physical Therapy
  • For Salons and Spas
  • Formulary Management
  • Gift Card Management
  • HIPAA Compliant
  • Health Record Access
  • Image Management
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Invoice History
  • Lab Results
  • Loyalty Program
  • Marketing Automation
  • Medical Billing
  • Medical History Records
  • Medication Alerts/Warnings
  • Medication History
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Online Booking
  • Online Forms
  • Patient Education
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Prescription Renewal
  • Progress Notes
  • Recurring Appointments
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • SOAP notes
  • Scheduling
  • Secure Messaging
  • Self Service Portal
  • Telemedicine Software
  • Third-Party Integrations
  • Treatment Planning
  • Video Conferencing
  • Workflow Management

Alternatives to Pabau

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Looking for a CRM Software alternative? Two steps ahead. Make running your business Smarter, Better, Faster. Instantly.
Clever Clinic automates the consultation process, drives business and provides evidence of compliance.
Vagaro is an all-in-one scheduling software to get booked, process payments, market & grow your business. Free training when you join! Learn more about Vagaro
Ovatu is world-class booking software at the best price. Your bulletproof toolkit for managing appointments.
Cliniko is a practice management tool that's loved and trusted by more than 65,000 health professionals around the world. Learn more about Cliniko
Fresha is the world’s #1 booking software for salons, spas and wellness businesses, trusted by 450,000+ professionals across the globe. Learn more about Fresha

Reviews of Pabau

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.5
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Bobby
Bobby
Director in UK
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Really love Pabau - Can't Go Wrong !

5.0 3 years ago

Comments: Great!

Pros:

Easy to use and the training you get is out of this world.

Cons:

I'd like the software to be more customisable.

Pabau Response

3 years ago

Thank you so much Bobby! We look forward to seeing your clinic grow with Pabau, if you need anything, then reach out on live chat and we will be happy to help! Do feel free to give any idea you have on how to improve on our community page. We love hearing from you! https://community.pabau.com/

Ella
Doctor in UK
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Super happy that I transferred to Pabau recentley!

5.0 2 months ago New

Comments: Really good experience so far. Happy with the price, the features, the modality and the App and definitely the great support and training provided

Pros:

Comprehensive features for the Aesthetic Industry. Marketing and strong CRM system. Great and responsive costumer service, which can also assist over the phone. An academy to support training and Help centre which resolves 90% of all my questions.

Cons:

It took me a while to get my head around the multiple features when I transferred from my previous software which was so much more basic...

Heather
Clinical Director in UK
Medical Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very poor software

1.0 2 months ago New

Comments: Very poor. Everytime I use it something else isn't working correctly and it has negatively impacted my business.

Pros:

That I can use the app and book appointments on my phone

Cons:

Software crashes or freezes regularly. Payients often unable to book appointments or pay their deposit. Unable to take payments at times. Unable to use the prescription function at times. Support slow to respond and never aknowledge that pabau are at fault.

Stephanie
Managing Operations Partner in US
Medical Practice, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Give it a shot! It’s amazing!

5.0 3 months ago

Comments: Extremely attentive sales, integration, and training team members. Very helpful videos available anytime to obtain answers to operations questions.

Pros:

Easy to use. Patient friendly. Online booking. Automated processes taking busy work off of the team. Extremely attentive and helpful Pabau Team committed to ensuring your success with the software.

Cons:

Two way texting not yet available. Integrated Labs not yet available Unable to send control substances with eRX requires a 3rd party option.

Alternatives Considered: Boulevard

Reasons for Choosing Pabau: Their product was clunky, not easy to use, and patient portal was difficult to navigate for patients. Also, it had many issues with speed and functions not working properly all the time.

Switched From: Service Center, EHR 24/7 and Practice Mate

Reasons for Switching to Pabau: More options with ICD-10 coding and billing options if ever needed

Pabau Response

3 months ago

Hi Stephanie, thanks for the review - we are very happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ben
Pharmacist in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Revenue growth consultation follow up

5.0 last month New

Comments: The whole process was very efficient, we received excellent support and any issues were explained and corrected.

Pros:

Pabau is user-friendly and looks easy to navigate.

Cons:

We may not need all of the features that Pabau offers.

Alternatives Considered: Vagaro

Reasons for Switching to Pabau: The onboarding and forms management was handled by Pabau, whereas some competitors required us to build the forms ourselves.

Angela
Therapist in UK
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
Reviewer Source

The best expert

5.0 last month New

Pros:

The customer service has been excellent. All the staff members have been very helpful.

Cons:

Pabau is different from other platforms. I can add everyhting as photos for my clients/patients.

Kourosh
Director in UK
Cosmetics, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Highly recommended!!

5.0 last month New

Pros:

The easy collaboration and responsiveness. [sensitive content hidden] has been a massive help and continues to make the process of using the system a breeze!

Cons:

Nothing comes to mind. Everything has been smooth and easy!

Falek
Practitioner in UK
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Pabau review

5.0 last month New

Comments: Good I like the report's it gives about the clinic insights. How it gives you a note history, leads area. Its a lot easier than paperwork.

Pros:

How easy it is to book appointments. I really like the reports it gives and how it organises the data you put in.

Cons:

Some times its a bit slow when you are searching for clients.

Raffaella
Dr in UK
Medical Practice, Self Employed
Used the Software for: 1+ year
Reviewer Source

Excellent in every way

5.0 3 weeks ago New

Comments: Not used it enough as still navigating through the software to become familiar and confident

Pros:

The most wonderful customer support, a lovely software truly comprehensive

Cons:

My laziness having to learn a new software

yasmeen
Doctor in Jersey
Medical Practice, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Review on Pabau

4.0 3 weeks ago New

Comments: Usually good but when something goes wrong it’s extremely frustrating to get things corrected
Not using the technology fully as I require regular training preferably 1 to 1

Pros:

Calendar works well , sms reminders , taking deposits

Cons:

No one available to trouble shoot on weekends especially Sundays. No specific number to call

Karolina
Nurse Prescriber in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

[sensitive content hidden] is the star of Pabau

5.0 4 months ago

Pros:

Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal

Cons:

Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better

Pabau Response

4 months ago

Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Ruth
Owner in UK
Hospital & Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Impossible to set the system up and no access to support

1.0 8 months ago

Comments: pretty shady so far. They took my existing customer data quickly but since then I can't get up and running on a system that I am being charged for.

Pros:

I loved the demo and it appeared to do everything I wanted but there are some serious concerns at this stage. 1. So far the company has charged me over £600 and cannot supply a VAT invoice. 2. I have been trying to access support all week and no one has been able to resolve the issue. 3. The dashboard is different to the video learning films 4. When I signed up I said that I wanted access to support staff to help me configure it. So far there is no response.

Cons:

It seems shady. You have no idea where the staff are located - they work weird hours and the answers I have which are genuine support questions are not being answered. I can't even get a call booked in which was part of the "GOLD" onboarding package I signed up to.

Alternatives Considered: ClinicSoftware.com

Reasons for Switching to Pabau: I couldn't even get a demo from Clinic Software!

Pabau Response

8 months ago

Hi Ruth, Kane here, the guy you had a meeting with last week. I must say I am dissapointed to see your review which has subsequently caused other people not to proceed with the software, when in fact, the team have been on hand to help you - and the main issue was your own router was blocking access to the terminal. I checked the onboaridng with the Onboarding manager and the emails that you have been sent would have contained all the links you needed to book in with our team at the relevant time. In a world where reviews mean to much, I do think to be called shady is not a fair especially as you had not completed the academy which is requested. As I said to you last week, my team are at your full disposal to get setup, and hopefully you will be able to leave a more considered review when you have completed the onboarding and are fully setup. I should also note VAT invoices are always available on request, if you email [email protected] they will resend it. Kane

Emma
Founder in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pabau Support

5.0 9 months ago

Comments: I’ve personally been very pleased with the support. Generally issues are resolved quickly.

Pros:

The ability to market to clients based on treatment criteria & the reporting function is excellent

Cons:

Setting up templates isn’t straightforward if you’re used to using Windows

Alternatives Considered: Phorest

Reasons for Choosing Pabau: It was limited in functionality and the business outgrew it

Switched From: Consentz

Reasons for Switching to Pabau: I felt it was more appropriate for our type of clinic. Phorest seemed more appropriate for a hair or beauty salon

Pabau Response

4 months ago

Thanks for the review Emma - please ask anyone else in your team to also leave an honest review! Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com regarding templates and remember you can book 121 success meetings who can help you do this here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us For anyone else considering Phorest - check here https://pabau.com/compare/phorest/

Carleigh
Owner in US
Alternative Medicine, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

I am holding my breath they will debug the software, but I won't be able to hold it much longer...l

2.0 last year

Comments: Again, excellent customer service. I SO badly want them to figure it out, but I am afraid if they don't figure it out by the end of the month, I will be forced to move platforms, which is Incredibly disappointing and time-consuming. I will contest my credit card charge if it's not sorted out because they have delivered a faulty product that does not function.

Pros:

Great customer service. In THEORY its a great software with SO many amazing features. But the bugs make it IMPOSSIBLE to use in practice.

Cons:

You can't use the software because the bugs make it impossible to chart and schedule. These are the main ingredients to running a clinic.

Alternatives Considered: Vagaro

Reasons for Choosing Pabau: I wanted before and after photo cabability and I wanted internal marketing/emails

Switched From: Practice Better

Reasons for Switching to Pabau: It seemed more robust, with a better client experience and the features I needed.

Pabau Response

8 months ago

Hey Carleigh I know your review was sometime ago when we had just launched the new online bookings that took some setting up to get right. Hopefully you have found your flow with the system now? If so we would love an updated review, and if your still having problems, please book in with my team, 21 hours a day, on the following link: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Tracy
Clinical Director in UK
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A good CRM for clinic management

5.0 5 months ago

Pros:

Pabau integrates with multiple apps well including iCal, stripe, Mailchimp etc, can switch in between companies and clinic locations easily

Cons:

The SMS system is much more costly than other platform

Alternatives Considered: ClinicSoftware.com

Switched From: iClinic

Reasons for Switching to Pabau: Price and familarity with the software

Pabau Response

4 months ago

Hi Tracy, thanks for the review. To help you with the setup and get the most out of Pabau (including help with integrations) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via https://pabau.com/support-centre/ and log a ticket for anything outstanding via http://mytickets.pabau.com. On top of that, 2 additional resources available to you 24/7 that we would also recommend are: - The Pabau Academy (with over 200+ lessons in different courses): https://academy.pabau.com/ - The Knowledge Base (with over 500+ articles): https://support.pabau.com/en/pabau2/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager

Sadiq
Practice Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Pabau for an Aesthetic Clinic

3.0 6 months ago

Comments: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.

Pros:

I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.

Cons:

System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.

Pabau Response

4 months ago

Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues. Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Galina
Manager in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Pabau 2 is not working properly and causing lots of damage

2.0 3 months ago

Comments: I was happy with Pabau 1.However Pabau 2 was mandatory for all clinics and I was pushed to change it to it.
The software doesn’t work properly.Emails are disappearing from patients cards,you have to create services couple of time in order them to show in the software.I did create service myself 5 times and it still not possible to add it on the invoice.There are lots times when it is simply just not opening ,you have to reload page 10 times in order it to work.Absolutely horrible software.Contacted customer support lots of times,sent video about issues,since July no improvements.It cause massive disruption at work .Very disappointing.

Pros:

Pabau 1 was good and easy. There is nothing I like in Pabau 2 because it still needs to have lots of improvement

Cons:

Software Pabau 2 is no working properly.It had tonnes of mistakes in day to day work

Pabau Response

2 months ago

Hi Galina, sorry to hear you have been having problems. I would love you to have a meeting with one of our senior leadership team to discuss these issues. Please email [email protected] and arrange a 121, and we will endeavor to turn this around. You can also get instant support via http://support.pabau.com and log a ticket for anything outstanding via http://mytickets.pabau.com. Our support customer satisfaction is over 90% this quarter. Additionally, you can explore these resources available 24/7 - https://pabau.com/support-centre/ Thank you for reaching out, your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Brett
Office Manager in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Absolutely horrific

1.0 9 months ago

Comments: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.

Pros:

Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.

Cons:

There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.

Pabau Response

8 months ago

Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/

Monica
Aesthetic Nurse in UK
Medical Practice, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Excellent customer care

5.0 3 months ago

Pros:

I am extremely happy with the services provided by Pabau. I have received support whenever I needed it, and [sensitive content hidden] have been absolutely fantastic. I appreciate the flexibility to book online consultations at my convenience. Even when they are not available, I always receive prompt feedback from the team. Booking has also been seamless for my patients, making the process much easier for everyone involved. Additionally, the integration from our previous software has been successful, which has made the transition smooth. I definitely recommend Pabau’s services for anyone looking for reliable and efficient support!

Cons:

While the platform initially appeared quite complicated, the support I have received has made me much more comfortable with the system now.

Pabau Response

2 months ago

Hey Monica, thanks for leaving us a review and for the kind words! Regarding your feedback - To additionally help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free consultation (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

David
Director in UK
Medical Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

[sensitive content hidden] fixes everything!

5.0 3 months ago

Comments: challenging start but now we love it!!!!

Pros:

Variety of functions and can speak to a real person for help

Cons:

difficult to learn, very technical, but [sensitive content hidden] has held our hand through it

Pabau Response

2 months ago

Hi David, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (300+ lessons) - https://academy.pabau.com/ Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager

Sophie
Dentist in UK
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Pabau 2 Migration

5.0 5 months ago

Comments: Generally very good, a few teething problems with the migration but I'm sure they'll get ironed out in due course

Pros:

I have recently been migrated over to Pabau 2 and I can see the benefits of the new system. The online booking integration reduces my clinic admin as patients can book directly online

Cons:

Customer service works but they take time to get back to you. Teething problems with the migration means some of my automated services set up previously aren'y currently working and need setting up again

Pabau Response

5 months ago

Hi Sophie, Thank you for your review, and we're thrilled to have you on board Pabau 2! Indeed there are some automations that need to be set up again with the upgrade – it would be covered on the 'Upgrading to Pabau 2 guide'. If you have any questions or need assistance, you can book a 121 meeting anytime with the team, 21 hours a day via the folllowing links: https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us You can also get instant support via support.pabau.com and log a ticket for anything outstanding via mytickets.pabau.com. Thiago

Hannah
Clinic Manager in UK
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Pabau is a great way of keeping track of all your clients and appointments

5.0 9 months ago

Comments: very good, It helps keep the practice running effectively.

Pros:

easy to use, manages everything efficiently

Cons:

when there are occasional outages and the system doesn't work for an hour or so.

Pabau Response

4 months ago

Thanks for the review Hannah - please ask anyone else in your team to also leave an honest review! Also, while I am here, make sure you have checked our new lessons on https://academy.pabau.com and remember you can book 121 success meetings to make sure you are getting the most out of our system anytime here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Sukhvinder
Medical Director in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent highly recommended

5.0 3 months ago

Comments: Excellent service excellent support and customer service

Pros:

Easy to use while having complex features that make practice management all in one solution

Cons:

All of it seems great so far. Adding ownSMS provider would be good

Pabau Response

3 months ago

Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/

Stephen
Doctor in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

It sounds great but the result is poor

1.0 8 months ago

Comments: Very poor. We are looking at switching to another software company.

Pros:

It sounds great and excellent functionality and would generate efficiencies

Cons:

There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.

Pabau Response

8 months ago

Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us

Beth
Aesthetic Practitioner in UK
Cosmetics, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Good system!

4.0 5 months ago

Comments: Good. Helpful staff, chat is answered with most questions answered. Helpful friendly team.

Pros:

The capability of the whole system allows for everything to be in one place.

Cons:

A lot to learn to use it effectively. Few hiccups with communication, however they seem to have resolved this issue now.

Pabau Response

5 months ago

Hi Beth, Thanks for the honest review - we are thrilled to have you onboard! AS a reminder, feel free to book a call with our Success team anytime to make sure you are getting the most out of our system: UK hours: https://support.pabau.com/meetings/pabau/success-meeting US hours: https://support.pabau.com/meetings/pabau/success-meeting-us