Appcues

Who Uses Appcues?

Any company that has a web-app and ideally offers a free trial or freemium product fits Appcues' ideal customer profile.

What Is Appcues?

Appcues makes it easy to deliver exceptional user experiences at scale, leading to happier customers and accelerated business growth. Using our Product-Led Growth Platform, anybody can publish beautiful and personalized in-product experiences in minutes, measure the impact on key business results, and know when and how to intervene with a human touchpoint.

From IBM to OpenTable, thousands of businesses trust Appcues to deliver personalized experiences at scale throughout the user journey.

Appcues Details

Appcues

http://appcues.com

Founded 2013

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Appcues pricing overview

Appcues does not have a free version but does offer a free trial. Appcues paid version starts at US$249.00/month.


Starting Price

US$249.00/month

Free Version

No

Free Trial

Yes

Appcues deployment and support

Support

  • Business Hours

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Appcues Features

  • Audience Segmentation
  • Content Creation
  • Contextual Guidance
  • Data Validation
  • In-App Training
  • Launch Management
  • Multi-Language
  • Self Service Tools
  • Surveys & Feedback
  • User Onboarding

View full list of Digital Adoption Platforms

Appcues Alternatives

More Appcues alternatives

Appcues Reviews for UK Users

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.7
Customer Service 4.8
Features 4.6
Value for Money 4.7

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Jared D.
Customer Success Manager
Computer Software, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/12/2019

"Help Your Customers Adopt Your Platform Quicker!"

Comments: Appcues has been great for efficiently communicating to current customers about new features, updates or issues with our platform being down. We've enjoyed using it so far, but need to take better advantage of all the ways it can be implemented by different departments. We have found that our users' interaction with Appcues has been fairly lower than we'd like, but look to improve the adoption.

Pros: Appcues easily allows us to add in-app messaging to our customers for onboarding, new feature announcements, outage reporting and surveys/feedback. Their interface lays over our app, so we can add various flows and cues without having to bug (pun intended) our engineering team. There's some great reporting features and a good amount of customization through their API and their new integration with Salesforce.

Cons: The tool can be a bit buggy at times. If I'm working on a flow, sometimes it won't save my work or may get stuck, so I'll have to refresh the flow builder and pickup where I left off. Also, I can understand how it's challenging to build a UI to do what they do, but I do think there could be some improvements without their builder that would make it a bit more intuitive. I was also very surprised that Appcues didn't use their own product for walking a new user through using their flow builder.

  • Reviewer Source 
  • Reviewed on 11/12/2019
Anthony P.
Head of Product Marketing
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/12/2019

"So glad I convinced the boss to pay for this"

Comments: We're using it to provide a far better onboarding experience for new users. It's been great so far and we're excited as we're two months in and haven't really scratched the surface of what's possible with Appcues.

Pros: It's incredibly easy to use, the interface is nice and simple - they've prioritised this over just making it look impressive. It doesn't take much time to build impressive and effective experiences for customers. Best of all it allows me to provide the right assistance to my customers at the right time.

Cons: The installation is difficult/impossible without the intervention of a developer. It seems to be a very 'American' business in that there's an assumption that creating experiences in English is enough for most people, support for multilingual flows/checklists/NPS is an enterprise feature - which I find bizarre.

  • Reviewer Source 
  • Reviewed on 05/12/2019
Alan S.
Project Manager
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 11/11/2020

"Great tool for building in-app tutorials"

Comments: It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out!

Pros: I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

Cons: They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

  • Reviewer Source 
  • Reviewed on 11/11/2020
Annie M.
Marketing manager
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    2 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 05/08/2018

"Good product, awful management"

Pros: The product is easy to use and you can create several tutorials in few hours.

Cons: They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.

  • Reviewer Source 
  • Reviewed on 05/08/2018
Matt C.
marketplace director
Wine & Spirits, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/08/2020

"Great for quick and easy in-app communication with users."

Comments: It's been a fun app to learn, and the access it allows to our users is amazing!

Pros: It's an extremely powerful set of tools to message our users without relying on engineering changes.

Cons: The learning curve for me has been steep. I wish there were branching logic based on whether certain page elements appear or even the ability for flows to skip steps if a page element required for that step is absent.

  • Reviewer Source 
  • Reviewed on 20/08/2020