SurePayroll

Pros: Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons: Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Comments: We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros: The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons: As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

Comments: This software didn't work out for our company, so we returned to the cmpany that used to do our payroll.

Pros: I liked that the system was easy to navigate around. Setting up new hires and inputting hours was quick because you didn't have to go into so many screens

Cons: I didn't like that I had to personally do several of the reports myself. The check register was always wrong. This software is good for small companies like under 15 employees. We had 50 +, which didn't work well for us.

Comments: This was an overall good product for our small payroll needs. Once we grew larger, we required a product that was more robust and went with a different vendor.

Pros: The layout was pretty intuitive and I found navigation easy. For a small business, this is a very workable and flexible solution for self-management of one's payroll.

Cons: There were a few occasions where reports were not made properly to the tax entities and we received notices from those entities. This necessitated calls and emails to customer service to have it resolved.

Comments: Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros: Ease of use, cost, reporting

Cons: Customer support