SurePayroll

"SurePayroll - accurate, timely, easy to use"

Pros: Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons: Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

"Best payroll service at an affordable price"

Comments: We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros: It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons: My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

"Save Your Time, Energy and Money and find something else!"

Comments: I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.

Pros: At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons: Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

"Comparable payroll platform and services for a fraction of the price"

Comments: God customer service and easy to use platform and reporting

Pros: User friendly, employees can access there account on own

Cons: I have to het a code everytime i login to the account

"SurePayroll - Best Option for Small Businesses"

Comments: SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.

Pros: This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!

Cons: Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.