--- description: Discover the benefits and disadvantages of JIRA Service Management. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.co.uk/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.co.uk/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 779 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 779 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - CRM - Capacity Management - Change Management - Collaboration Tools - Communications Management - Configuration Management - Content Management - Customer Support - Feedback Management - Full Text Search - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Investigation Management - Issue Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Multi-Channel Communication - On Call Scheduling - Patch Management - Performance Metrics - Problem Management - Project Management - Project Tracking - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Risk Assessment - Screen Sharing - Self Service Portal - Status Tracking - Task Management - Team Collaboration - Ticket Management - Workflow Management ... and 32 more features ## Integrations (90 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 75 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) ## Related Categories - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (803 reviews) 2. [Rippling](https://www.capterra.co.uk/software/172127/rippling) — 4.9/5 (4885 reviews) 3. [Action1](https://www.capterra.co.uk/software/180609/action1-rmm) — 4.9/5 (239 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.co.uk/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Streamline excellency on all projects\! 10/10" — 5.0/5 > **Marko** | *11 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is undeniably one of the most useful and easy to implement and streamline operational tasks. I have managed to segment everything, from IT aspects to our forecasting aspects in no time. > > **Cons**: Some aspects, such as the Kanban boards could be a bit improved in terms of aesthetics. But no major inconvenience as the functionality is whY makes JIRA different. > > All of our major projects have been supported successfully and all milestones achieved, thanks to JIRA which is not a CRM (most people think so) the fact that our IT had a success rate of 100% is thanks to JIRA streamlining aspects - no information is lost and our teams have full vision on all project aspects. ----- ### "Good for workflow" — 4.0/5 > **Luciano** | *9 March 2026* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: good to organise tickets \& help team members to complete the tasks. We have team meetings that help to clear any outstanding tickets > > **Cons**: not much comes to mind as I am just a on the ground worker, load times sometimes take a while \& website sometimes doesn't update > > Really good and easy, ticketing is good and being able to allocate work \& comments are helpful over long periods of time ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 March 2026* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Cons**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Flexible svc management with strong Jira integration" — 5.0/5 > **Adam** | *30 September 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The integration with Jira is one of its greatest strengths. Requests can be escalated or linked to development work while retaining their history and context, making collaboration between support, engineering and product teams more efficient. I can customise workflows, queues and automation rules also allow teams to adapt the platform to their own processes. SLA tracking provides a clear indication of which requests require attention and helps teams prioritise their workload. > > **Cons**: The number of configuration options can make initial setup complicated, particularly for administrators unfamiliar with Jira workflows, permissions and automation. Poorly designed request types or queues can also make the user experience more confusing than necessary. The interface contains a considerable amount of information, and occasional users may need time to understand the relationship between requests, work items, statuses and linked development tasks. > > Jira Service Management provides a structured and flexible way to submit, manage and track service requests. It is particularly effective for organisations already using Jira, as support requests can be linked naturally to development and operational work without information being duplicated between separate systems. ----- ### "Highly customisable solution supporting omnichannel environments" — 5.0/5 > **Raul** | *2 November 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software. > > **Cons**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work. > > I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use. ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.co.uk/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data