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What is ZenQMS?

ZenQMS was founded in 2009 by industry veterans with firsthand knowledge of the frustrations and dangers that come with using manual or home-grown quality management system. It is a 100% cloud-native application purpose-built for Life Sciences companies looking for an affordable, easy-to-use solution. ZenQMS meets all 21 CFR Part 11/ Annex 11 and relevant GxP/ ISO requirements with a model that includes a fixed price for turnkey implementation and access to ALL MODULES for ALL USERS from Day 1.

Who Uses ZenQMS?

ZenQMS is purpose-built for Life Sciences companies including: Biotech/Biopharma, CRO, CDMO, Medical Device, Labs, Packaging/Logistics, GxP Software, and Consumer Products.

ZenQMS Software - Easily stay compliant with the ZenQMS Dashboard that highlights your quality activity and lets you know when a signature or training is coming due. With permissions, you can also see your team and company's status, too.
ZenQMS Software - Don't chase another signature. Let ZenQMS automatically notify your team. Manage the full document lifecycle with every version from draft to retirement.
ZenQMS Software - Never guess the status of your team's training again. Just check the dashboard. Easily create, track, and complete training from SOP review to on-the-job events.
ZenQMS Software - Mirror your process in electronic stages so no step is ever skipped. Build custom, closed-loop processes like CAPAs and Deviations for any event type.
ZenQMS Software - Organize audits from planning to execution so you're always prepared. Streamline your entire GxP audit and supplier qualification process.

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Reviews of ZenQMS

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.8
Features
3.9
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
55%
4
30%
3
15%
Sedalia
Sedalia
Continuous Improvement Quality & Safety Manager in US
Verified LinkedIn User
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Cost-Effective QMS

5.0 last year

Pros:

ZenQMS is an inexpensive tool that improves our document management and ensures compliance. The people are also fantastic. Binyamin Wood-Isenberg has been especially helpful (thank you!)

Cons:

It doesn't have all the bells and whistles of pricier options. What I notice the most is a lack of real-time document collaboration. The document reviews are sequential.

Lainey
Assoc. Manager, Compliance & Quality Systems in US
Pharmaceuticals, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Wonderful all-around e-QMS

5.0 5 years ago

Comments: Our company transitioned from a paper-based system to ZenQMS and it has been WONDERFUL. The Zen team was responsive, respectful, and a joy to work with from the start. It was a hard transition for our team to adapt to some new routines and procedures, but everyone has raved since the launch. It has completely changed the efficiency of our internal quality systems, from compliance training, to audit organization, and corrective actions.

Pros:

-Efficient and pleasant design and functionality -Easy to maneuver dashboard with multiple levels of exporting & organizing data -Smooth implementation -Successful collaboration for employees on and off-site -Great pricing for all of the features!

Cons:

-An app interface would be a game-changer

Luisa
Quality Systems Manager in US
Pharmaceuticals, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

System is user friendly and highly functional, support team not so much.

3.0 5 years ago

Comments: Their support team is not very supportive, initially getting the assigned account manager to provide us with details on the implementation was like pulling teeth. Then he left Zen QMS, the next assigned rep has been very cavalier and somewhat unresponsive. Very difficult to get the support needed to smoothly and efficiently customize/implement each module.

Pros:

The system has a simple interface and is easy to use.

Cons:

Doesn't have the ability to customize very many features.

Irina
VP, R&D and Operations in US
Biotechnology, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great tool!

5.0 5 years ago

Comments: Software is well-designed, very few issues, was was easy to implement. The support team is excellent!!

Pros:

The software is easy to use, very intuitive.

Cons:

Doesn't have real-life editing of documents.

Scott
Manager Laboratory Support Services in US
Biotechnology, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Useful Quality Management Tool

5.0 5 years ago

Comments: The software has helped us as an organization because it provides electronic records of things we previously documented/recorded on paper. Also, we have had nothing but positive interactions with the folks at ZenQMS. They are a pleasure to work with.

Pros:

This software is very useful and configurable to our needs as a business. It helped us to close a gap that existed in our quality system. Also, the customer service is fantastic; Our rep and his team are very responsive. When you encounter an obstacle, they will do whatever they can to help you get over it. The user interface is easy to use. They are very receptive to feedback; they are always trying to actively improve the system with the help of their user community. They are truly a pleasure to work with.

Cons:

At times it has the look and feel of something that is new. With that being said, there is a great foundation to be built upon. I firmly believe that this application will only get better with time.