Motive

terrific

Pros:

ease of use. the simplest and best ELD and GPS on the market

Cons:

cant think of anything negative truthfully

Ease of log book

Comments: Staff are very helpful when I have questions. A [SENSITIVE CONTENT] was just helpful on the phone.

Pros:

The ease of maintaining a log book and managing my time left for being able to reload and make a run managing available time needed for my run to complete

Cons:

Having to pay for service but have no choice for good service

Poor equipment and support

Comments: Horrible .. I have over 500+ emails to correct issues with their system over 2 years and still have the same issues. Get constant calls from their support who then never follow up or fix anything ever only to receive an email saying thank you your case has been closed when nothing has been done.

Pros:

This should be an asset to my company instead it is a constant aggravation and issue. THe system is full of issues and has never worked or been accurate a single day. the devices fail constantly the website is never accurate or intelligent . I have had the same issues for now 2 years and nothing has been done. They do not understand and customer support is not in the US and very frustrating. the equipment and tracking is never accurate. I have had to replace almost every device now multiple times and have to fight to get anything done about the inaccuracies, they refuse to realize it is an issue with their software yet in the end every time that is what is has been. You cannot rely on any of the reports to be accurate and forget trying to use the trailer tracking as it never works. The logs are always wrong showing the wrong equipment as the system does not update and never works. Unassigned miles will become a full time job you will have to hire someone to do and there devices disconnect and don't track hundreds of miles daily. the integration with prophesy and automatic check calls never work and gives inaccurate info to customers. The dispatching does not work if devices are down and that is daily so it cannot be used to dispatch as they is no way to dispatch to a rental truck or a device that is down and theor devices never work so you cannot use it to dispatch as you would be screwed daily . they are clearly not in transportation and do not understand how it works

Cons:

everything

KeepTruckin

Comments: I'm grateful that they are always available - 24 hours a day every day of the year.
Customer Service is typically very kind and happy to assist. It does a lot of things all in one program instead of needing additional products to accomplish your day.

Pros:

The overall program is great. The reports are great and real-time tracking is amazing

Cons:

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

Motive is a must !

Comments: On the road, doing transport, you need to have a ELD. Same me so much time over the paper log.

Pros:

What did I like the most about this software? Motive is really simple to use (user friendly). Have never add any major problems.

Cons:

What did I like least about this software? Serisouly nothing. Everything is so smooth