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What is mycloud PMS?
mycloud is an integrated most advanced cloud-based hospitality solution designed for independent and chain hotels.mycloud software offers everything that a hotel may require to run operations, starting from e-distribution, PMS, e-POS, Digital menus, Guest services, contact-less apps, Banquets, Stores, Inventory, Purchase, F&B costing, financial accounting, and specially curated reports with advanced analytics.
Who Uses mycloud PMS?
mycloud technology is designed to meet all statutory hotel operations requirements of a small city hotel to multi-location international chains, currently being trusted and loved by 2000+ properties.
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Reviews of mycloud PMS
An Excellent Cloud Based Software
Pros:
User Friendly & Easy Interface. It covers entire areas to input data
Cons:
Page change can be a little more quick and speedy
Prologic First Response
2 years ago
Hello mycloud user, Thanks for the awesome review. We are glad to hear that you are satisfied with our software. Best Regards, mycloud Team.
My Cloud for Hotels and Resdorts
Comments: The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.
Pros:
Ease of Use, deployment and customer Support.
Cons:
Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.
Prologic First Response
2 years ago
Thomas, we appreciate your support and we value your feedback. Thank you!
The WORST property management system I've seen in my 20+ year carrer
Comments: We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.
Prologic First Response
8 years ago
Hello Nick, I am really sorry about the support issue, you are absolutely right: it shouldn¿t take this long to respond, and I completely understand how frustrated you are. I¿d be frustrated too. Nick, I have looked into your complaint and realised that the property owner did not issue us instructions authorizing access for new management, so all chat operators treat such queries as general queries, but if operator realises that he has missed a request and that has come in from a subscribed user, (identified from email) support ticket is raised and our support team will reach out to authorised hotel user. I did go through call logs and I believe, my team member Kevin did reach out to Ms.Lyla and front desk staff at same time. Apart from chat services, our subscribed users also have access to dedicated phone support, usually system admin of hotel has this access, in this case Ms.Lyla. Product manuals are available to all subscribed users and a copy was given to Ms.Gayle Woodruff.
Excellent cloud-based software i have ever used
Comments: mycloud is a powerful computer software and It has almost all required features a hotel business require to manage and operate efficiently.
Pros:
mycloud’s standout feature is it’s easy-to-use intuitive design, Reservations are quick with just few clicks and basic information. Its calendar gives us the clear picture of our property along with availability. Checking occupancy, Revenue with one click is an excellent pocket note for us. This software requires no training as it is easy to learn with few basic knowledge in a PMS. Their support is very helpful in case any problem.
Cons:
Mobile application would have given them a added advantage.
Prologic First Response
2 years ago
Hi Pankaj, Thank you for your wonderful feedback. We are glad you find our solutions easy and effective for your property. Our support team is delighted regarding the positive vibes received from customers like you. Best Regards, mycloud Team.
Alternatives Considered:
Birchwood retreat
Comments: Experience is good but interaction with customer support is not very good
Pros:
User friendly and cloud based software
Cons:
Not very Customer friendly . Every query requires a ticket to be raised and resolution comes after few hours but that is critical during hotel operations
Prologic First Response
2 years ago
Hello Ricky, Thank you for your detailed review. We're glad to know that you find mycloud easy to use and it's meeting your expectations. Addressing your cons, We offer round-the-clock chat support for instant help, we request you to utilize the chat support so you will not face any such support issues in the future. Regards, mycloud Team
