Who Uses This Software?
Wagepoint is a cloud-based payroll solution that works well for sole proprietors, S Corps, startups and any small business with <100 employees.
Average Ratings154 reviews
- Overall 4.7 / 5
- Ease of Use 4.6 / 5
- Customer Service 4.7 / 5
- Features 4.5 / 5
- Value for Money 4.7 / 5
- Starting Price US$40.00/month
- Pricing Details Per Payroll U.S ($20 base + $2/employee) Canada ($20 base + $2/employee)
- Free Version No
- Free Trial No
Cloud, SaaS, Web
- Founded 2012
Simple, fast and friendly online payroll software built for small businesses and backed by the world's friendliest support. Everything you need to pay your employees and contractors while staying compliant with payroll regulations is included in one simple plan. Features include: Direct deposit, tax filings, year-end reporting, online pay stubs and more. Get started today and see how Wagepoint can help you save time and money.
Wagepoint Most Helpful Reviews
Reviewed on 26/07/2019
Must Use Payroll Software
Comments: Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet.
Pros: Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments!
Cons: Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot.
Reviewed on 04/11/2019
Comments: The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand.
Pros: Wagepoint is very user-friendly and intuitive.
Cons: Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.
by Wagepoint on 20/11/2019
Hi Gerry! Thanks so much for your positive review.
In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :)
We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations.
Reviewed on 18/10/2019
Comments: I very much enjoy Wagepoint - and if there's any struggles or questions, the support team is a quick email away. Their support team finds you the answer and actually helps you, which is why I didn't bother using QBO's built-in payroll... Their support team is nowhere near as helpful as Wagepoint's.
Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease.
The auto source deduction remittances have also been a huge life saver - less things to worry about!
Cons: If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!
Reviewed on 09/10/2019
Best Payroll Service out there!
Comments: I can rely on Wagepoint to be able to process payroll efficiently and accurately on a daily basis. If I need help, the support team is there to answer any of my questions and or solve anything that is out of the ordinary.
Pros: We are a mid-size accounting and bookkeeping firm and payroll is a large part of our services for both Canadian and US payroll. Wagepoint is the most efficient, easy to use, cost-effective and accurate payroll service on the market. The reporting is great and the support team is fantastic! I never have to worry about payroll processing. Our clients love that the employees have their own log on to retrieve paystubs and annual T-slips and W-2 slips. Overall - best quality payroll service out there!
Cons: None so far and I have used this service over 3 years!
by Wagepoint on 16/10/2019
We are beyond delighted that you and your clients are so happy. Payroll is mission-critical and it doesn't have to be a pain.
Thank you for sharing your thoughts,
Reviewed on 24/10/2019
Top Canadian Option for Payroll
Comments: It is the only payroll software I use for my clients and is the recommendation I make to others when consulting on payroll software. Wagepoint is a great company with incredible people. In the past 18 months I have been using Wagepoint I have had nothing but incredible service and happy clients.
Pros: Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.
Cons: I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.