Who Uses This Software?

Bench is designed for small business owners and entrepreneurs who want to delegate their bookkeeping tasks allowing them to free up their time for what they do best.

Average Ratings

152 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$119.00/month
  • Pricing Details Every Bench plan includes unlimited support from your dedicated team.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Bench Accounting
  • https://bench.co/
  • Founded 2012

About Bench

Bench is for small business owners who don't have the time to do their own bookkeeping.

Every month, Bench turns your data into tax-ready financial statements. You can monitor your business's financial health, download your financial statements, and chat with your team any time via the Bench app. And at the end of the year, Bench provides you with everything you (or your CPA) will need to file your taxes.

Bench Features

  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Bookkeeping Services Integration
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management

Bench Most Helpful Reviews

Makes My Life as a Small Business Owner So Much Easier

Reviewed on 29/04/2019
Verified Reviewer
Founder & Creative Director
Design, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I started my graphic design studio in 2005 managing our books through a part-time bookkeeper who'd come in 1-2x a month and we'd then communicate a few times every week.. This system got us through the first 8 years of our business. Though functional, it was a time-consuming process. We used Quickbooks at the time, and I could never get comfortable using it to manage or understand our business's numbers even though our bookkeeper was serving it on a silver platter essentially. I've always felt Quickbooks was made for accountants, not business owners or individuals. Once can argue, it's supposed to be "accounting made easy", but it's really designed with accounting in mind — not business owners. As a business owner I wanted to quickly understand cashflow and profitability. Whereas Quickbooks seemed to that and much more, it seemed like I was doing my taxes every time I went in there. So I started looking for options and that's when I found Bench. And Bench, even back then, had already provided a service ideal for a small business owner like me. I've been using Bench since 2013 now, and I can't imagine running my business without them. It's allowed me to focus on my clients and design work which are revenue generating tasks, instead of accounting which was an anxiety-generating task.

Pros: 1) Uncomplicated Interface — For a non-numbers/non-accounting comfortable individual it's great. It provides me access and understanding to our accounting in a very digestible yet informative manner. 2) Accessible Customer Service/Communications — All the interactions I've had have been professional, courteous, and problem solving driven. It's never "No". Instead if a challenge arises, they've always been proactive in finding a way to address the challenge or question providing options. It's also especially great that you can speak with them or chat with them with no barriers. At first I was very concerned about this since our books are the heartbeat of our financials, and i was quickly at ease after the first few calls and chats. 3) Easy — Once our accounts were synced and Bench had a clear picture of how our business worked, it's set-it-and-forget-it. What used to required a few hours every week for me now has become an hour or two a month. 4) Transaction Verification Made Easy — I especially love how they've simplified this process to almost a game.

Cons: 1) Cash based bookkeeping. This was a struggle in the beginning since we were accrual based initially. However upon working with them and our CPA, we've managed to stay accrual based and set up a system where we do adjusted entries after filing taxes. 2) Not Quickbooks. This is not really a con, but should make it clear that if you prefer to stay on Quickbooks, this is not the service for you. They will provide your books as spreadsheets for your CPA to work with. At first I was nervous about this, but it hasn't been an issue. 3) Turnover with bookkeepers — Over the years, we've had I believe 5 different bookkeepers over the course of 6 years due to turnover or what seems to be internal promotions. It has not negatively impacted our service, but I do wish it was less frequent since at times I'd have to remind the new person some of the subtleties of our account.

Exceptional Services for Small Businesses

Reviewed on 29/04/2019
Albert R.
CEO
Consumer Services, Self Employed
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience.

Pros: Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.

Cons: Platform errors and the lack of additional features.

Outsourcing to Bench was a Gamechanger

Reviewed on 20/02/2019
Chris S.
CEO
Photography, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it!

Pros: We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance

Cons: I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful.

Bench Works!

Reviewed on 29/04/2019
Jon C.
Owner
Restaurants, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, I recommend bench to everyone. They do have their shortcomings, but in my experience it can be fixed by not giving so many clients to one person. My current bookkeeper is great and very prompt on delivering my books each month. I hope she sticks around. YMMV, but keep with it, bench is the best out there.

Pros: My QuickBooks was a mess. I had brought in duplicate transactions from syncing with square and I was going to need to manually adjust thousands of items. Then I found bench! The bookkeepers are relatively easy to get in touch with when you have an issue; you can book a call, chat, etc. Come tax time the year end summary they put together was amazing. It made filing taxes very easy.

Cons: The bookkeepers are spread very thin, and turnover is high. I've been with them a little over a year and I've had 3 different bookkeepers. I had to complain about one of them because he wasn't giving me a complete set of books each month. (They ended up giving a month free while they caught up my books.) It costs much much more than QuickBooks and doing it yourself, and you do have someone knowledgeable doing the work, but all than means nothing if your books are fragmented.

Best Web-based/Remote Bookkeeping Full-Services

Reviewed on 29/04/2019
Jean W.
CFO
Consumer Goods, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great experience, we've been with them for 2 years now and we will not switch to anything else!

Pros: Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well.

Cons: Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers.

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