Zingtree

Zingtree

by Zingtree

Who Uses Zingtree?

Interactive decision trees are a great solution for any business, project, or person looking to save time and money by streamlining redundant processes both internally and externally.

What Is Zingtree?

Zingtree allows you to create, deploy & analyze interactive decision trees and plug-and-play guides that live on your website, and agent call scripts that keep teams productive and customers happy. Zingtree helps mid-market & enterprise companies standardize procedures and get actionable data to empower their users to follow standard operating procedures. Zingtree users are able to identify customer issues and get results quickly, creating a world-class user experience and saving time and money.

Zingtree Details

Zingtree

http://zingtree.com

Founded 2014

Zingtree Pricing Overview

Zingtree does not have a free version but does offer a free trial. Zingtree paid version starts at US$75.00/month.

Starting Price

US$75.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

Zingtree Features

Business Process Management Software
Access Controls/Permissions
Alerts/Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Designing
Visual Workflow Management
Blended Call Centre
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
Inbound Call Centre
Interactive Voice Response (IVR)
Manual Dialer
Outbound Call Centre
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Activity Tracking
Employee Portal
Gamification
Goal Setting / Tracking
Health Coaching
Health Monitoring
Health Risk Assessment
Incentive Management
Program Management
Alerts / Escalation
Appointment Management
Call Centre Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Application Development
Budgeting & Forecasting
Data Analysis
Decision Tree Analysis
Monte Carlo Simulation
Performance Metrics
Rules-Based Workflow
Sensitivity Analysis
Thematic Mapping
Version Control
Collaboration
Diagramming
Drag & Drop
Organisational Charting
Process Mapping
Revision Management
Templates
Text to Chart
Appointment Reminders
Appointment Scheduling
E-Prescribing
For Medical Purposes
HIPAA Compliant
Medical Billing
Multi-Provider Practice
One-to-One Messaging
Online Forms
Practice Management
Remote Treatment Plans
Video Conferencing

Zingtree Reviews for UK Users

Showing 5 of 94 reviews

Overall
4.4/5
Ease of Use
4.4/5
Customer Service
4.5/5
Features
4.2/5
Value for Money
4.4/5
Doug S.
Director, Data Governance
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 23/06/2018

"Positive from every perspective!"

Pros: Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Cons: Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

  • Reviewer Source 
  • Reviewed on 23/06/2018
Deanna W.
Knowledge & Content Manager
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 28/06/2018

"Good end user experience, bad backend experience"

Comments: The ZenDesk integration is key.

Pros: The end product is easy for our agents to use. Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk. Great customer support too!

Cons: The UI for building the decision tree leaves a lot to be desired. There needs to be a blend between the Thumbnails View and the Simple View on the Overview part of the site when you are in the backend. I need to be able to see all of the text that is on the Node (which is shown in the Thumbnail View) and where each of the nodes links to (which is only shown in the simple view). It makes no sense and I have to switch back and forth between the two constantly. The Virtual Designer is also TERRIBLE and I had to write out each of the nodes on sticky notes on my wall to make any sense of this thing after it got to a certain size. There is also the issue of the history of the decision tree in the ZenDesk integration. It only records the answers and not the questions so it's basically USELESS for the next agent who looks at the ticket. It would also be great to be able to automatically input the history as an internal note in ZD. The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.

Vendor Response

by Zingtree on 30/07/2018

Hi Deanna -

We've posted a major update to Designer since you wrote your review. It's a lot easier now to manage your trees in this tool.

Also - the Zendesk agent app does indeed display questions and answers.See the summary of the Zendesk app (and the History view screenshot) on this page:
https://zingtree.com/faq.php?start_node=26&start_tree=141123244000

We're continuing to improve Zingtree based upon our customer's feedback, and in general your comments are really helpful.

Bill

  • Reviewer Source 
  • Reviewed on 28/06/2018
Fran L.
Service Manager
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 21/06/2018

"Very easy to set up and edit"

Pros: I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons: Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.
More templates would be a nice addition

Vendor Response

by Zingtree on 25/06/2018

Hi Fran -

Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.

Please reach out to me at [email protected] if you'd like to share your ideas.

Thanks,

Bill Dettering
Zingtree
https://zingtree.com

  • Reviewer Source 
  • Reviewed on 21/06/2018
Yogesh S.
Sr. Product Engineer
Hospitality, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/06/2018

"Love it! Use to create comprehensive trees to assist support teams"

Comments: Execution Accuracy.
Operational Efficiency
Improved resource utilisation
Improved experience for our support teams.

Pros: ease of creating content
integration with Wordpress - which hosts our knowledge base.
Extremely professional Technical support . support team come back to me in few hours not days.
Seamless purchase
I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons: cost. could be more economical.
If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

  • Reviewer Source 
  • Reviewed on 20/06/2018
Brooke P.
Associate Technical User Support Analyst
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/06/2018

"Zingtree was just what we needed for our call center to troubleshoot!"

Comments: Easy to use, easily customizable, great for new hires and scripting alike!

Pros: Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

  • Reviewer Source 
  • Reviewed on 19/06/2018