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What is C-Desk?

Free service desk / Helpdesk application with lots of other features for whole organisation.

1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
3. Knowledge base.
4. Photo gallery
5. notice board
6. Log book
7. Active directory
8. Customer Care

Who Uses C-Desk?

All Kind of Organizations..

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Reviews of C-Desk

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.5
Features
4.7
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
85%
4
11%
1
4%
Augusto
Augusto
Librero in Venezuela
Verified LinkedIn User
Used the Software for: 1-5 months
Reviewer Source

A wonderful free tool for your organization

5.0 6 years ago

Pros:

This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons:

For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

Deepak
Customer Support Manager in India
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

One Of the best Service Desk or Helpdesk Product I Have every Seen

5.0 6 years ago

Comments: Very very good

Pros:

Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Cons:

Dashboards should have been more interactive

Sunil
Director in India
Information Technology & Services, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Below starter level

1.0 6 years ago

Comments: I tried it and repent wasting 30 minutes on this.

Pros:

Nothing is good. It needs a windows server and that is a big limitation in itself.

Cons:

Bad interface, poor concept, unfriendly installation, buggy portal.

dickson
accounting assistant in Zimbabwe
E-Learning, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

C desk appointment organiser

5.0 4 years ago

Comments: helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

Pros:

It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat

Cons:

so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any

Sameer
CEO in India
Computer Networking, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Marvelous product. Tons of features.

5.0 6 years ago

Comments: There are tons of features and each feature is beneficial to one or the other department.

Pros:

There are massive features that the product has. Support levels are very good. With so many features there is no product I have seen in the industry..