Who Uses C-Desk?

All Kind of Organizations..

What Is C-Desk?

Free service desk / Helpdesk application with lots of other features for whole organisation.

1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
3. Knowledge base.
4. Photo gallery
5. notice board
6. Log book
7. Active directory
8. Customer Care

C-Desk Details

C-Desk

http://www.cdesk.in

Founded 2007

C-Desk Software - 1

Compare C-Desk with similar products

Starting price

N/A
N/A
US$50.00/month
US$19.00/month

Free Version

Free Version Yes
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

C-Desk deployment and support

Support

  • Email/Help Desk
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Windows (Desktop)

Training

  • Live Online
  • Documentation

C-Desk Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Case Management
  • Chat/Messaging
  • Complaint Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Service Analytics
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Email Management
  • Email Templates
  • Feedback Management
  • Forms Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Prioritisation
  • Quality Assurance
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Routing
  • SSL Security
  • Self Service Portal
  • Social Media Integration
  • Social Media Monitoring
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Widgets
  • Workflow Management

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  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Centre Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Forms
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management

View full list of Customer Service Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • CRM
  • Call Centre Management
  • Chat/Messaging
  • Chatbot
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Website Integration
  • Widgets
  • Workflow Management

View full list of Customer Support Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Centre Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk Software

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C-Desk Reviews for UK Users

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.6
Customer Service 4.5
Features 4.6
Value for Money 4.5

Review software

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Write a Review!
Augusto P.
Librero
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/03/2018

"A wonderful free tool for your organization"

Pros: This app not only worksfor your IT deparment is also very useful for HR, Administration and Accounting, because you can manage users and permissions, so you can know who is related to which process, you can manage specific profile of your employees, manage the departments together or separated, make calendars, create searching modules and so on, you can do a lot of things with C-Desk.

Cons: For some employees it is very difficult to get used to this software, because they do not have any experience with it, but with a little practice, they are allow to work easily and to get the best of it.

  • Reviewer Source 
  • Reviewed on 20/03/2018
Deepak T.
Customer Support Manager
Information Technology & Services, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/09/2018

"One Of the best Service Desk or Helpdesk Product I Have every Seen"

Comments: Very very good

Pros: Many bundled features along with Helpdesk which can be used by every department in an organization, Like Asset Management, Events and Photo Gallery, Calenders, Knowledge Base, Projects and Tasks, Surveys and Forms, Cash Voucher Management System, Chat Etc.. Never seen a product like this, at lowest possible cost

Cons: Dashboards should have been more interactive

  • Reviewer Source 
  • Reviewed on 27/09/2018
Sunil G.
Director
Information Technology & Services, 11-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 19/10/2018

"Below starter level"

Comments: I tried it and repent wasting 30 minutes on this.

Pros: Nothing is good. It needs a windows server and that is a big limitation in itself.

Cons: Bad interface, poor concept, unfriendly installation, buggy portal.

  • Reviewer Source 
  • Reviewed on 19/10/2018
Dickson M.
accounting assistant
E-Learning, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 05/02/2020

"C desk appointment organiser"

Comments: helpdesk software is so comprehensive and can work well across multiple departments especially at my workplace where there a several faculties. Meeting schedules becomes easy to manage and there are no clashes as these can be cancelled and rescheduled prior to meeting times.

Pros: It is a completely free software and therefore does not add to the costs to the organisation but rather brings in flexibility in terms of meetings scheduling, makes life easy for the secretariat

Cons: so far i havent seen the real things i can say i dont like on c desk as most of the task that i want done are in most cases accomplished with very little challenges if any

  • Reviewer Source 
  • Reviewed on 05/02/2020
Ines F.
Jubilado
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/05/2018

"A knowledge base management tool for your organization"

Pros: This module of C-Desk is awesome because you can edit your website in HTML mode modifying the data that you publish and the topics, you can also linked elements between topics and subtopics, and create many elements deeply connected.

Cons: The tool is great but is very basis if you want to improve this particular topic of your business is better to use another application focus of HTML language.

  • Reviewer Source 
  • Reviewed on 05/05/2018