Who Uses Northpass?

Northpass helps gig economy companies, such as Uber, Lyft, and Airbnb, accelerate growth, improve service quality, and increase brand loyalty through learning.

What Is Northpass?

Northpass' online learning platform helps gig economy companies tackle business challenges around growth & scale.

Our intuitive authoring tools allow non-technical users to create modern training content and seamlessly integrate it into their existing product infrastructure, enabling users to access training when and where it's needed. Our platform is perfect for companies seeking a customizable learning solution to help acquire, deploy and retain a highly effective gig workforce.

Northpass Details

Northpass

https://www.northpass.com/

Founded 2013

Northpass Pricing Overview

Northpass does not have a free version and does not offer a free trial.

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Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Northpass Features

Learning Management Systems (LMS)
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Corporate/Business
Gamification
Learner Portal
Mobile Learning
SCORM Compliance
Synchronous Learning
Video Conferencing
eCommerce
eLearning Companies
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Certification Management
Content Management
Corporate / Business
Employee Training
Engagement Monitoring
Gamification
Media Management
Skills Tracking
Social Learning
Student Portal
Synchronous Learning
Testing / Assessments
Training Companies
Video Conferencing
Virtual Classroom
eCommerce
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Job Description Management
Orientation Workflow Management
Self Service Portal
Task Management
Training Management
Academic/Education
Asynchronous Learning
Blended Learning
Built-in Course Authoring
Built-in LMS
Certification Management
Corporate/Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce

Northpass Reviews for UK Users

Showing 5 of 17 reviews

Overall
4.7/5
Ease of Use
4.8/5
Customer Service
4.7/5
Features
4.1/5
Value for Money
5/5
Max Z.
Founder|Compliance Audits|Compliance Training
Automotive
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/03/2018

"Excellent LMS"

Comments: Ease of use, certification feature, and great support.

Pros: Northpass is really easy to use and their support makes all the difference in the world. They constantly add new features that make it even better.

Cons: I wish their was auto renewal feature for courses so learners can take them on quarterly, semi-annual, or annual basis.

  • Reviewer Source 
  • Reviewed on 29/03/2018
Kaitlyn M.
Merchant Acceleration Project Coordinator
Internet, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 14/03/2018

"The customer experience and support is what really makes this solution shine!"

Pros: The support and engagement from Northpass that we've received has been amazing. From our first interactions to where we are now 1 year later, the level of engagement from Northpass has not changed. They're incredibly responsive to questions and requests we have, ensuring we have the correct information, our devs receive the best resources to help with our build, and often keep us in the loop on upcoming features that will help with our instance. The basic UI is quite intuitive and user-friendly for both admins and learners.

Cons: This software will work well for certain businesses and their requirements. Our needs can sometimes be a bit more complex and so requires us to build out different (and sometimes more involved) integrations and developments to fit our audience. Even with our complexities, Northpass is very open about what they can help with, what is on the road map that could benefit our needs, and setting realistic expectations of what cannot be done, instead of empty promises.

Vendor Response

by Northpass on 20/03/2018

Hey Kaitlyn,

Thanks for leaving a review and for your kind words on our experience and support! We strive to provide industry-leading experiences for our customers, so we¿re glad to hear that it makes our solution shine.

We appreciate you and the entire team at Shopify Plus giving us the feedback to help drive your training programs forward. We¿re looking forward to the continued collaboration.

Thanks again for taking time to share your thoughts on Northpass!

Best,
Peter

  • Reviewer Source 
  • Reviewed on 14/03/2018
Terri A.
Owner
Used the Software for: 1+ year
  • Overall Rating
    3.5/5
  • Ease of Use
    5/5
  • Features & Functionality
    2/5
  • Customer Support
    2/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/10/2015

"Started with SchoolKeep"

Pros: As SchoolKeep launched, the ability to speak to a 'live' person was great. All my questions were answered and my suggestions were addressed. I had many online learning platforms to choose for my business but decided to use SchoolKeep because of their customer service and their initial pricing model.

Cons: Changes in their pricing model. As a small business owner, their pricing model seemed to be one of nickel and diming. For example, in order to download students' emails, I had to upgrade to a paid plan. Their free plan was too limited and too restrictive for my business. I finally closed down my online school on SchoolKeep and decided to look elsewhere. My school's current platform offers many more services on a free plan than SchoolKeep ever did. To say the least, I was extremely disappointed.
I don't see an ongoing support system for their instructors. Last time I checked, April 2015, their dedicated Facebook group had closed.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 01/10/2015
Sean L.
Host Success Manager
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/08/2017

"SchoolKeep has allowed us to scale new user onboarding while keeping the the team small"

Pros: Setting up our first course to train new users was fairly easy. One of the limitations our team had in mind when evaluating LMS options was that our central operations team would need to roll the new process out without any engineering help. Our scrappy 2 person (at the time) Host Success team was able to successfully pull that off and users have responded well. The structured way in which SchoolKeep allows us communicate learnings and marketplace guidelines has not only enabled us to keep up with increasing demand, but has also made a dramatic impact on team productivity and user engagement. We're able to onboard new users quicker than we ever have, without sacrificing the quality of the onboarding education and process.

Cons: No major cons from our point of view. We've had a few technical hiccups using some of the more advanced features, but the SchoolKeep team has been quick to look into those. As a startup ourselves, we definitely appreciate their support, willingness to listen to feedback and regular updates to the product.

  • Reviewer Source 
  • Reviewed on 15/08/2017
Ramon C.
Operations Analyst
Automotive, 1,001-5,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/03/2018

"We have used Northpass for over 6 months and the experience couldn´t have been better."

Pros: - Flexibility from the customer service (24/7)
- Customized platform
- Endless learning possibilities (pdf, ppt, audio, video, quizzes...)

Cons: - Would like some kind of foldering to help the organization of the different courses.

Vendor Response

by Northpass on 15/03/2018

Hey Ramon,

Thanks for leaving a review! Customer success is a top priority for us, so it's great to see you achieving your goals.

I'm glad to hear our course builder gives your team the ability to create a wide array of training content. We understand the need for some more organizational tools, and I'm happy to report that we're working on some great new features in this area. Our product team always appreciates customer insight, so I've passed along your comments.

Thanks again for taking time to share your thoughts on Northpass.

Best,
Peter

  • Reviewer Source 
  • Reviewed on 13/03/2018