Who Uses This Software?

PayFocus is designed for the SMB market, however BenefitMall Payroll Services can offer anything from SMB payroll to online, to full service. Whatever your company needs, BenefitMall is your partner.

Average Ratings

27 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • BenefitMall
  • http://benefitmall.com/
  • Founded 1979

About PayFocus

Prices built for any size business. BenefitMall PayFocus is a state-of-the-art online payroll and basic HR solution. With BenefitMall PayFocus, payroll processing is literally as simple as clicking a button with features like: Payroll Quick Entry, New Hire Wizard, Manager Assignment, Built-in Roles and Permissions, Employee Self-Service Portal, Time Off Requests, Performance Reviews, Custom Fields, and more!

PayFocus Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment

Suggested Products

PayFocus Most Helpful Reviews

Made payroll a breeze

Reviewed on 15/04/2017
Melissa R.
Office Manager
Construction, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Payfocus has allowed payroll to be slightly less of a hassle. (I mean, who LIKES to process payroll?) I have access to view each employee's personal information. Changing status or information is a breeze. I LOVE that the reports are so easy to access and online chat is always available to help if needed. We have had a few issues in the past and the most recent took MONTHS to correct. I am not even sure if they made the necessary adjustments correctly but after such a long period, we just wanted closure. I spoke to multiple persons in customer support and even spoke to a few in management positions. After continuous calling and complaining, I finally arrived to one CSR that took the problem and evaluated with me, and did her hardest to correct the problem. She also mentioned that they were upgrading their software and that similar problems should not reoccur. All in all, GREAT SOFTWARE, and decent customer support. I have had worse experiences so I have to say that I appreciate that I could actually speak to someone that is in this country, preventing a language barrier, and that you don't have to enter a multitude of prompts and wait an eternity to speak to someone. Phone calls are answered fairly rapidly.

Very Organized from an employee point of view

Reviewed on 08/12/2018
Verified Reviewer
Senior Associate - IT Audit
Accounting, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have been much more organized with our details around pay being kept in a central location

Pros: BenefitMall PayFocus has functioned as great HR software for our organization of just over 200 employees. Details are communicated via the BenefitMall portal which cuts down on e-mail questions to the human resources department and allows for a more efficient work environment. Pay details are posted, download paycheck details, tax information can be posted securely, direct deposit details and address locations, all in one place.

Cons: We have run into certain times where the processing tends to be slow around peak times, however, we could also do a better job submitting payroll details earlier to avoid this.

PayFocus

Reviewed on 21/02/2019
Terri K.
Bookkeeper
Nonprofit Organization Management, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Overall, the payroll entry is fairly user friendly, and the reporting standard reports are good. The team is helpful to get back to you with issues.

Cons: I had a horrible time setting it up in the beginning, and counted on them for a lot, which was set up incorrect. They have helped work through it, but I continue to have issues with the tax piece, which they file for us. Also, the custom report piece is not very user friendly.

Extremely easy to use and wonderful set up for both employer and employee!

Reviewed on 13/03/2018
Krissa G.
Recruitment Specialist
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: I love that it allows easy access and understanding of tax processing, support, and the ability to manage HR tasks all from one place! Its perfect for our small business.

BenefitMall Payroll

Reviewed on 02/08/2016
Tracie C.
Admin Asst
13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Easy to use website, easy access and self explanatory. Provides any information that I need about our payroll...

Pros: Self explanitory

Cons: No cons that I have encountered...

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