Who Uses SharpSpring?

SharpSpring offers powerful and affordable marketing and sales automation for marketing agencies and SMBs at a fraction of the cost of the competition.

What Is SharpSpring?

SharpSpring is a comprehensive revenue growth platform stacked with sales and marketing automation features. Its one of the most flexible platforms on the market, offering powerful, behavior-based email marketing, native or 3rd-party CRM integration, social management tools, landing page & blog builders, universal CMS compatibility, and integration with hundreds of apps. SharpSpring is usually less than 1/3 the cost of other platforms and offers marketing agencies a special partner program.

SharpSpring Details

SharpSpring

http://sharpspring.com

Founded 2012

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SharpSpring pricing overview

SharpSpring does not have a free version but does offer a free trial. SharpSpring paid version starts at US$399.00/month.


Starting Price

US$399.00/month

Pricing Details

SharpSpring's pricing starts at $399/month. Please contact SharpSpring directly for further pricing information.

Free Version

No

Free Trial

Yes

SharpSpring deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

SharpSpring Features

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics/ROI Tracking
  • Automated Scheduling
  • Behavior Analytics
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Customization
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • List Management
  • Live Chat
  • Marketing Automation
  • Mass Texting
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Third Party Integrations
  • Website Analytics
  • Workflow Management

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  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management

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  • Campaign Segmentation
  • Channel Management
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Event Marketing
  • Event Triggered Actions
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Social Media Integration
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  • Workflow Management

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  • Categorisation/Grouping
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  • Conversion Rate Optimisation
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  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Data Visualisation
  • Distribution Management
  • Drag & Drop
  • Editorial Calendar
  • Email Marketing
  • Engagement Tracking
  • Filtering
  • Interactive Content
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Marketing
  • Publish Scheduling
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • SEO Management
  • Social Advertising
  • Social Media Integration
  • Social Media Management
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  • Workflow Management

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  • Canned Responses
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  • Customisable Branding
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  • Data Recovery
  • Drag & Drop
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Inbox Management
  • Monitoring
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • Search/Filter
  • Shared Inboxes
  • Signature Management
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  • Spam Blocker
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  • Whitelisting/Blacklisting
  • Workflow Management

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  • Customizable Fields
  • Data Capture and Transfer
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Media Library
  • Mobile Access
  • Multi-Channel Distribution
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Workflow Management

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  • Campaign Segmentation
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  • Contact Database
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  • Conversion Rate Optimisation
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  • Customisable Branding
  • Customisable Templates
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  • Drag & Drop
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  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Forms Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
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  • Multi-Channel Marketing
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  • Prospecting Tools
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  • Lead Distribution
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  • Monitoring
  • Opportunity Management
  • Pipeline Management
  • Pipeline Reports
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  • Customisable Reports
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  • Dashboard Creation
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Marketing
  • Engagement Tracking
  • Keyword Tracking
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Predictive Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
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  • Social Media Monitoring
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  • Email Templates
  • Event Triggered Actions
  • File Sharing
  • Goal Setting / Tracking
  • Interaction Tracking
  • Kanban Board
  • Lead Management
  • Lead Scoring
  • Leaderboards
  • Live Chat
  • Mobile Access
  • Mobile App
  • Process/Workflow Automation
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  • Reminders
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  • Sales Pipeline Management
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  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
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  • Collaboration Tools
  • Commenting/Notes
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  • Customer Engagement
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Visualisation
  • Drag & Drop
  • Engagement Tracking
  • Filtering
  • Image Library
  • Keyword Tracking
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Post Scheduling
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sentiment Analysis
  • Social Advertising
  • Social Media Integration
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SharpSpring Reviews for UK Users

Read all 705 reviews

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.6
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Mike M.
Mike M.
Managing Director
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/07/2021

"The marketing automation choice when value-for-money matters"

Comments: We moved from HubSpot to SharpSpring primarily because of the price: HubSpot can be very expensive, particularly if you need to use the CRM and marketing capabilities. HubSpot is the market leader in usability and reporting (in my opinion) so we did notice a difference when moving to SharpSpring, but for 95% of the activities we undertake SharpSpring is at least as good as HubSpot and often better. The grouping of landing pages into funnels is one example of some great SharpSpring functionality that helps make your campaigns more effective.

Pros: SharpSpring does everything you would expect at a competitive price. The tool is a very capable marketing automation system, with good email and automation capabilities, as well as some great tracking and social media features.

Cons: Reporting is good, but not as good as the best (which is HubSpot in my opinion). Although the capabilities don't hold us back, it would be nice to be able to have easy ways to measure the performance of landing pages/funnels.

Alternatives Considered: Marketo Engage and Pardot

Reasons for Choosing SharpSpring: We switched mainly because of price.

Switched From: HubSpot Marketing Hub

Reasons for Switching to SharpSpring: SharpSpring offers almost everything that other, more expensive, products offer, but at a very competitive price-point. Our clients who have deployed SharpSpring have been equally happy with the performance and results they have achieved.

  • Reviewer Source 
  • Reviewed on 12/07/2021
Randy F.
President
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/10/2021

"Great Value, Functionality, and Support"

Comments: SharpSpring allowed us to enter the email marketing services market in a way that was easy and scalable. Their support is one of the best I've seen in a software company. We have enjoyed the relationship and appreciate the robust capabilities of the platform.

Pros: We manage a wide range of clients using SharpSpring, and you can not beat the cost and functionality delivered in a mid-high level automation platform - one that continues to evolve and grow.

Cons: We have really had no complaints with SharpSpring over the past 5 years we have been using it for ourselves and our clients.

Alternatives Considered: Marketo Engage, Zoho Mail, Pardot, Mailchimp, Constant Contact and HubSpot Marketing Hub

Reasons for Choosing SharpSpring: Cost/Value and the strong focus SharpSpring has on supporting agencies.

Switched From: HubSpot Marketing Hub

Reasons for Switching to SharpSpring: See comments above

  • Reviewer Source 
  • Reviewed on 01/10/2021
Verified Reviewer
Vice President
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 07/05/2021

"Not worth it"

Comments: Not good. Lots of "oh yeah, sure, it does that." Only to find out that the software doesn't actually do what they just said it does or no one from sharpspring knows how to make it do that.

Pros: Seemed like a great and more affordable option compared to HubSpot. Not much else to say here since we had a boat load of issues with it.

Cons: Everything was cumbersome. From onboarding to implementation. Even getting someone on the phone from the right department to help us when we had issues with email was a problem. Overall, really clunky and outdated. We ended up going to Hubspot and it's SO much better and not even that much more expensive especially when we think of all of the time we all wasted trying to get sharpspring to work.

Alternatives Considered: HubSpot Marketing Hub

Switched From: HubSpot Marketing Hub

Reasons for Switching to SharpSpring: price.

Vendor Response

by SharpSpring on 13/05/2021

Hi there,

Thank you for taking the time to share your experience with SharpSpring. We hate to hear that you had a negative experience with the platform. Our exceptional support is something we work hard to maintain so we hate finding out we missed the mark there as well. We never take losing a partner lightly and will use your feedback to continue to improve our resources for our agency partners.

If you'd be open to sharing any additional feedback, please email us at [email protected]

  • Reviewer Source 
  • Reviewed on 07/05/2021
Dave S.
Dave S.
Founder and Chairman
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/07/2021

"Great Solution for a Small Agency"

Comments: It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients

Pros: We love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability

Cons: We’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.

Alternatives Considered: Marketo Engage, ActiveCampaign and Pardot

Reasons for Choosing SharpSpring: HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.

Switched From: HubSpot Marketing Hub

Reasons for Switching to SharpSpring: SHarpSpring was the only solution to offer a white label alternative

  • Reviewer Source 
  • Reviewed on 23/07/2021
Lisa W.
Lisa W.
Marketing Associate
Marketing & Advertising, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/04/2021

"SharpSpring makes my life easier."

Comments: It's a great platform, and the support team has been very responsive with any questions we've had over the last few years. The onboarding process was great and we never felt alone in learning how to use it. I also like the regular webinars and learning opportunities that SharpSpring hosts for marketers/agencies.

Pros: The email builder, landing page builder and form builder are all straightforward and fairly easy to learn. There are also help/support articles for pretty much anything I need help with or get stuck on. The "life of the lead" view is helpful to see a contact's interactions with our brand.

Cons: The email and landing page builders offer a lot of flexibility in layout/design, but sometimes they are a bit too restrictive in terms of moving elements around.

Alternatives Considered: Marketo Engage, Insightly, GreenRope, Zoho Mail and NetSuite

Reasons for Choosing SharpSpring: The previous platform was a lot more expensive and under-utilized.

Switched From: Pardot

Reasons for Switching to SharpSpring: The abundance of features for the price. Specifically, number of contacts allowed, emails sent and ability to manage clients in addition to our agency business.

  • Reviewer Source 
  • Reviewed on 13/04/2021