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choose better software
Gingr
What is Gingr?
Made by pet lovers, for pet lovers. Gingr is the top pet-care software. Features include: Gingr PreCheck, Pet Parent Mobile App + Portal, Multi-Location Functionality, Online Bookings, Automated Reminders, Marketing Campaigns, Pet Report Cards, Staff Scheduling, In-Depth Reporting.
Gingr has the highest security and reliability in pet-care software, with A+ ratings in data security, uptime performance and speed.
Who Uses Gingr?
Made by pet lovers, for pet lovers. Gingr is the top pet-care software. With industry-leading performance and powerful features, Gingr works 24/7 to help pet-care professionals thrive.
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Reviews of Gingr
Gingr has made my life as a pet parent 10x easier!
Comments: I have been SO happy with Gingr! As a busy pet parent I need my pet's information to be stored in order to quickly book grooming, daycare, etc. and Gingr makes this all possible.
Pros:
Highly organized profiles with lots of ways to customize and store information, great in-app reminder system, simple design which makes use efficient
Cons:
There needs to be an easily accessible, and detailed user help page
Gingr Response
7 months ago
Hi Louisa! Thank you for your kind review. We are elated to hear about your positive experience using the Gingr for Pet Parents app and how it has made caring for your pet easier.
Gingr requested review
Comments: We have had some high and lows with the application and people who are extremely knowledgeable and others who are not. But overall we just want them to make it right when mistakes occur and they have consistently done that for us.
Pros:
The report card features are what our clients rave about the most.
Cons:
The newsletter and marketing needs more flexibility and options
Gingr Response
6 months ago
Hi Jodi! Thank you for sharing your experience of using Gingr. We value your feedback and are happy to have you as part of the Gingr pack!
Not for Grooming
Comments:
Gingr is not a good system if you have a multichannel business. We offer grooming training retail etc as well as daycare and boarding. This seems like a daycare software that tried to add more things and failed.
My biggest issue was that when we first made the switch, which is absolutely hard and expensive, we had an issue with clients saying they could not log in to the portal, that they got caught in a "loop" of password reset emails. When we spoke to support, they indicated that this was user error. When we sent screenshots, they yold us we were mistaken and our clients were just not understanding whst to do.
It caused a significant drop in online bookings, close to 40%. After escalating to a client retention person, it was disclosed that they in fact knew about the issue. We lost thousands of dollars, and customer trust.
They offered no recompense. "Sorry" really wasn't enough.
When we first started our journey with them i explicitly said that i did not want to switch to a software that wasn't going to be a good fit. Sales, implementation, and development do not have any idea what the other is doing or saying. We were told by the sales team that the software could do things that the implementation team said it could not do. We were told by the implementation team thst we wpuld see updates that the developers were not even planning. They handle frustration by directing you to a reddit-style "up vote" system for usability requests.
Software is expensive, and i dont mind paying for it. I mind very much paying for unusable software that caused a significant decrease in business. I can never recommend them.
Pros:
Automated reminders, stored credit cards
Cons:
Unusable client portal, hard to reach support
Gingr Response
last year
Thank you for taking the time to share your feedback about your experience with Gingr. We sincerely apologize for any inconvenience you and your customers have faced. Your feedback is essential to us, we would greatly appreciate the opportunity to learn more about your specific situation and how we can better assist you. Please contact us via email at [email protected], and we can schedule a time to discuss your concerns in more detail. Thank you for bringing this to our attention. Gingr Support
"Most Useful Mobile App for Pet Owners"
Comments: There was a lot of time and effort put in, but the end result was not worth it. The implementation has been time-consuming and has not improved efficiency over the previous program. We spent over six months getting it functioning, and we've already heard that several of the tasks that our prior (free) program handled effortlessly with no effort are impossible with GingR. When I need help, I often get various answers from different members of the staff. If I'd been aware about Pet Exec beforehand, I definitely would have made that choice.
Pros:
A reservation and point-of-sale system, yes, but also so much more. It's a pretty thorough software that helps with organizing, communication, and streamlining. If it hasn't been implemented yet, it will be soon, as new features are being added to the application as quickly as the developers can conceive of them. Even though I had my doubts at first, it turned out that getting help with technical issues was as simple as going online. Their customer support is excellent, and they have implemented the few feature requests I've made. Because of the built-in tipping system, our staff has seen a tenfold increase in their tip income.
Cons:
I'm aware that there's often some sort of drawback to upgrading software. For four days, I thought about what I might say in this review that would be most useful to a new customer thinking about using Gingr. After two months of using Gingr, I still haven't found a single feature that I dislike.
Top pet care solution
Comments: Gingr is able solution that can organize excellent events with simple online booking system. It has provided best materials for implementing successful day-care events. The customization feature has enabled us to fix areas of interest that are aligned to our policies.
Pros:
The software has secure database that enables us to keep effective pet data. The customer support staff is dedicated with efficient customer care services. It gives us an opportunity to reach customers from snywhere and engage them on various pet care demands.
Cons:
This is knowledgeable tool that I will always cherish. Thanks for great support.
