Who Uses Confluence?
Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.
What Is Confluence?
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Confluence Details
Atlassian
http://www.atlassian.com
Founded 2002
Confluence pricing overview
See pricing plansConfluence has a free version and offers a free trial. Confluence paid version starts at US$5.00/month.
Starting Price
US$5.00/month See pricing details
Pricing Details
$0/month for teams with less than 10; $5/month for teams between 11-10,000
Free Version
Yes
Free Trial
Yes, get a free trial
Confluence deployment and support
Support
- 24/7 (Live Rep)
- Online
Deployment
- Installed - Mac
- Cloud, SaaS, Web
- Installed - Windows
- Mobile - iOS Native
- Mobile - Android Native
Training
- Webinars
- Documentation
Confluence Features
Business Process Management Software
Vendor has not completed this information.
Collaboration Software
- Brainstorming
- Calendar Management
- Contact Management
- Content Management
- Discussion Boards
- Document Management
- Project Management
- Real Time Editing
- Task Management
- Version Control
- Video Conferencing
Content Management Systems
- Audio Content
- Customisable Templates
- Document Indexing
- E-forms
- Full Text Search
- Image Editor
- SEO Management
- Text Editor
- Version Control
- Video Content
- Website Management
Document Management Software
- Collaboration Tools
- Compliance Tracking
- Document Archiving
- Document Assembly
- Document Indexing
- Document Retention
- Electronic Signature
- File Recovery
- File Type Conversion
- Offline Access
- Optical Character Recognition
- Version Control
Enterprise Content Management Software
- Archiving & Retention
- Collaboration Tools
- Content Lifecycle Management
- Digital Asset Management
- Document Management
- Electronic Signature
- Information Governance
- Mobile Access
- Search
- Version Control
- Workflow Management
Idea Management Software
- Activity/News Feed
- Collaboration
- Idea Ranking
- Ideation
- Mind Map
- Status Tracking
- Workflow Management
Internal Communications Software
Vendor has not completed this information.
Knowledge Management Software
- Cataloguing/Categorisation
- Collaboration
- Content Management
- Decision Tree
- Discussion Boards
- Full Text Search
- Knowledge Base Management
- Self Service Portal
OKR Software
Vendor has not completed this information.
Product Management Software
- Collaboration
- Idea Management
- Milestone Tracking
- Prioritisation
- Product Roadmapping
- Release Planning
- Requirements Management
- Resource Management
- Surveys & Feedback
- Workflow Management
Product Roadmap Software
- Collaboration
- Content Import/Export
- Drag & Drop
- Milestone Tracking
- Prioritisation
- Requirements Management
- Workflow Management
Project Management Software
- Agile Methodologies
- Budget Management
- Client Portal
- Collaboration Tools
- Cost-to-Completion Tracking
- Customisable Templates
- Gantt Charts
- Idea Management
- Kanban Board
- Milestone Tracking
- Portfolio Management
- Resource Management
- Time & Expense Tracking
- Traditional Methodologies
Project Planning Software
- Agile Methodologies
- Budget Management
- Collaboration Tools
- Due Date Tracking
- Gantt Charts
- Kanban Board
- Prioritisation
- Progress Tracking
- Resource Management
- Task Management
- Template Management
- Traditional Methodologies
Requirements Management Software
- Change Management
- Collaboration
- Prioritisation
- Reporting
- Stakeholder Defined Attributes
- Status Tracking
- Task Management
Team Management Software
- Assignment Management
- Commenting / Notes
- Goal Setting / Tracking
- Messaging
- Productivity Analysis
- Progress Tracking
- Project Planning/Scheduling
- Resource Management
- Task Management
- Third Party Integration
- Time Tracking
Confluence Alternatives
More Confluence alternatives
Confluence Reviews for UK Users
Read all reviewsOverall rating
Average score
Steve M.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/10/2019
"The Collaboration Platform You've Waited For"
Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.
Pros:
Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself
Cons:
Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.
- Reviewer Source
- Reviewed on 31/10/2019
Luke A.
-
Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/11/2020
"Best knowledge management and wiki out there"
Comments: If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.
Pros: Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.
Cons: It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.
- Reviewer Source
- Reviewed on 20/11/2020
Aminuddin B.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 29/01/2021
"All infromation and knowledge in one platform"
Comments: Confluence help us to organized our company technical document in single place and easily search it back by using the text search. It is basically the wikipedia for our documentation.
Pros: Documentation and document storing & sharing with Confluence is really well organized and manageable. Keeping technical documentation is a critical for us to have a fast response when error happens and we will have all the data and information by easily using the full text search. It has a customized storage drive that can expended with additional cost.
Cons: They should change and update the software layout, it is outdated and confusing to find a specific tools that i need. There are some service integration that i need to be link with this software, but unfortunately it is not supported and i had to change to other service to make it work with Confluence.
- Reviewer Source
- Reviewed on 29/01/2021
Andrew K.
-
Overall Rating3 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/08/2019
"Great Resource Library within the JIRA Space"
Comments: Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.
Pros: Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.
Cons: Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.
- Reviewer Source
- Reviewed on 19/08/2019
Sridhar R.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support4 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/11/2020
"Easy and Simple Enterprise knowledge base and document management system"
Comments: Confluence is really good for organizing all of your company/teams requirements related to content, document, knowledge management and file management. Its a must for any company which is dependent on content and content based activities.
Pros: From the word go, our team was able to jump start and create a solid knowledge base for our entire enterprise. Being in Education and E-Learning domain - content is the heart of our business. Managing content created by various teams inside company, partner contributions, freelancers content is extremely crucial and critical. Some of the most important features of this product for us are: Document Management, Knowledge base, Version Control System, Structured Pages, Search
Cons: Confluence product does content related work really well. But that's not enough as we have grown in last 3 years and so are our requirements. Integrations with forms, data collections, Kanban board, tasks etc have become kind of a must rather than good to have features. We are currently on the premium plan and $10 per user for just managing document and collaboration seems little too much, specially when there are products which provide much more for less.
- Reviewer Source
- Reviewed on 30/11/2020
