Who Uses Confluence?

Today all kinds of functional departments of any size use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. All teams get work done with Confluence.

What Is Confluence?

Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.

Confluence Details

Atlassian

http://www.atlassian.com

Founded 2002

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Confluence pricing overview

See pricing plans

Confluence has a free version and offers a free trial. Confluence paid version starts at US$5.00/month.


Starting Price

US$5.00/month See pricing details

Pricing Details

$0/month for teams with less than 10; $5/month for teams between 11-10,000

Free Version

Yes

Free Trial

Confluence deployment and support

Support

  • 24/7 (Live Rep)
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Webinars
  • Documentation

Confluence Features

  • Access Controls/Permissions
  • Approval Process Control
  • Calendar Management
  • Collaboration
  • Document Management
  • Electronic Signature
  • For Nonprofits
  • Member Directory
  • Minutes Management
  • Polls / Voting

View full list of Board Management Software

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing

View full list of Collaboration Software

  • Audio Content
  • Customisable Templates
  • Document Indexing
  • E-forms
  • Full Text Search
  • Image Editor
  • SEO Management
  • Text Editor
  • Version Control
  • Video Content
  • Website Management

View full list of Content Management Systems

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control

View full list of Document Management Software

  • Archiving & Retention
  • Collaboration Tools
  • Content Lifecycle Management
  • Digital Asset Management
  • Document Management
  • Electronic Signature
  • Information Governance
  • Mobile Access
  • Search
  • Version Control
  • Workflow Management

View full list of Enterprise Content Management Software

  • Access Controls/Permissions
  • Audit Trail
  • Collaboration
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Encryption
  • Messaging
  • Real Time Synchronisation
  • Search/Filter
  • Workflow Management

View full list of File Sharing Software

  • Activity/News Feed
  • Collaboration
  • Idea Ranking
  • Ideation
  • Mind Map
  • Status Tracking
  • Workflow Management

View full list of Idea Management Software

  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal

View full list of Knowledge Management Software

  • Collaboration
  • Content Management
  • Document Management
  • File Sharing
  • Real-time Chat
  • Search

View full list of Portal Software

  • Collaboration
  • Idea Management
  • Milestone Tracking
  • Prioritisation
  • Product Roadmapping
  • Release Planning
  • Requirements Management
  • Resource Management
  • Surveys & Feedback
  • Workflow Management

View full list of Product Management Software

  • Collaboration
  • Content Import/Export
  • Drag & Drop
  • Milestone Tracking
  • Prioritisation
  • Requirements Management
  • Workflow Management

View full list of Product Roadmap Software

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customisable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

View full list of Project Management Software

  • Agile Methodologies
  • Budget Management
  • Collaboration Tools
  • Due Date Tracking
  • Gantt Charts
  • Kanban Board
  • Prioritisation
  • Progress Tracking
  • Resource Management
  • Task Management
  • Template Management
  • Traditional Methodologies

View full list of Project Planning Software

  • Change Management
  • Collaboration
  • Prioritisation
  • Reporting
  • Stakeholder Defined Attributes
  • Status Tracking
  • Task Management

View full list of Requirements Management Software

  • Assignment Management
  • Commenting / Notes
  • Goal Setting / Tracking
  • Messaging
  • Productivity Analysis
  • Progress Tracking
  • Project Planning/Scheduling
  • Resource Management
  • Task Management
  • Third Party Integration
  • Time Tracking

View full list of Team Management Software

Confluence Alternatives

More Confluence alternatives

Confluence Reviews for UK Users

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.1
Customer Service 4.2
Features 4.3
Value for Money 4.2

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Steve M.
Dir. of Dig. Marketing
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 31/10/2019

"The Collaboration Platform You've Waited For"

Comments: We document everything in Confluence. I run a digital marketing team of around 20 people and have a total of 40 users in the tool (a few other teams besides mine use it). It's been a fantastic tool to get everyone on the same page and keep track of our how-tos, meeting notes, plans, goals, features/specs, etc.

Pros: Real-time simultaneous editing
Ease of finding and organizing what I've written
Constantly adding new features
Integration with Jira and Trello is great, but also works as lightweight project management by itself

Cons: Honestly, they've fixed my biggest cons, like storage space (now you can buy a bigger plan) and they keep adding more things.
I think my colleagues would say there's still a learning curve, which is understandable, and I think Confluence has been changing the interface with more tips and features for new users (which is sometimes confusing for long-time users like me, LOL)
One big con is still the limited integration with MS Office. Confluence fully replaces the need for Word in most cases, so that's not a big deal, but I wish the Excel integration and/or the table functionality was better.
Also, printing is pretty tough when you have tables.

  • Reviewer Source 
  • Reviewed on 31/10/2019
Luke A.
Client Services
Marketing & Advertising, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/11/2020

"Best knowledge management and wiki out there"

Comments: If you use other Atlassian products, Confluence is the perfect complement. Because exporting documents is so bad, it works best if you, your colleagues and your stakeholders/clients all exist in the same Atlassian ecosystem.

Pros: Highly configurable and easy to use document templates, beautiful interface akin to using Medium, and deep integration with Jira Software and Jira Service Management are the features I find most useful. Recent changes to Templates to enable you to quickly search and preview available templates is incredibly helpful, as inline commenting while editing and being able to quickly convert anything into a Jira issue. Being able to use Confluence to defer service management requests by offering reporters the option of self serving an answer to their question/problem is a stroke of genius.

Cons: It's beyond irritating that exporting documents as a PDF is so horrendous out of the box. I also find the concept of Actions vs Jira issues confusing. I consistently find myself missing actions that have been buried in Confluence.

  • Reviewer Source 
  • Reviewed on 20/11/2020
Andrew K.
Chief Operating Officer
Internet, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 19/08/2019

"Great Resource Library within the JIRA Space"

Comments: Overall, Confluence has served our company well, as we subscribe to a number of Atlassian products. The immediate integration with these other products makes the Confluence application very desirable for our business model, and offers us a much needed solution without much additional effort or thought. If you are already using Atlassian products, Confluence is a great solution for centralizing and organizing all of your assets. If you have more advances needs and do not already use Atlassian products, you may want to explore alternative options.

Pros: Confluence offers my company a unique solution for creating and organizing documentation and assets that need to be share amongst an entire team. In addition, it offers us a means to share some of those same documents and assets with our customers without any additional effort. Its advance permissions schemes allow you to dictate which users have access to which files, and its ease of use allows for quick publication and instant distribution. As we also use JIRA for project management, Confluence is a great complement for linking supplemental, more detailed files to ongoing projects.

Cons: Confluence word processing features are a bit rudimentary. While the application itself is easy to use, its feature limitations only allow for a certain level of detail and imagination when creating new documents. While it links seamless into the JIRA project management platform, it does come with an additional cost per user, which quick racks up your monthly Atlassian bill. For more advanced needs, an alternative platform may be a better fit.

  • Reviewer Source 
  • Reviewed on 19/08/2019
Mike F.
Product Consultant
Sports, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/10/2020

"Great For Internal (Technical) Documentation"

Comments: Confluence helped our team docuemnt our processes and compile our technical documentation and scripts in a central location. Confluence makes it easy to create and share a document, and also update docuemtnatiion and alert 'watchers' (those tied to a page) whenever changes are made. The ability to link articles to JIRA helps tie technical issues to real problems that were solved. Confluence is very feature rich and takes some time to learn, but it is worth the investment. I look forward to keep using it to help keep us organized!

Pros: The thing that I like most about Confluence is that I can create linked set articles in order to maintain technical documentation, which can be distributed across a wide range of teams and departments easily using the built-in shared features. The tools make it easy to embed pages within a page in order to create easy to follow guides. The ability to use tables and pictures helps a lot as well, and they're a lot of add-ins that can be used, such as code blocks!

Cons: If not set-up well, the organization of a workspace can get out of hand, making articles very hard to find. It is paramount to have a plan when creating pages and documents. There are not a lot of custom formatting options, and as far as I can tell, no way to automatically create a table of contents for a page, which would be a huge benefit.

  • Reviewer Source 
  • Reviewed on 06/10/2020
Sagar D.
DevOps Engineer
Information Technology & Services, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/11/2020

"Amazing Tool for Documentation and Integration"

Comments: The seamless integration with different products makes this application extremely desirable for us. If you are using other Atlassian products like Jira, Trello, then Confluence is an amazing solution for bringing all tools together. As you start building your documentation on confluence, you will love this tool even more.
Most Importantly, you can integrate confluence page creation from your Jenkins Pipeline using the extensive API support they have.

Pros: After using this software for more than 18 months, I can definitely say, this is a great tool for technical documentation. It provides with easy setup, multiple project spaces for different teams, amazing API's to create pages remotely from different tools and last but not the least, simultaneous editing of the same document.

Cons: The only con I would say is it's Cost. It comes with an additional cost for every user who needs access, that racks up your monthly Atlassian bill pretty quickly. If you are not looking to spend the extra overhead, you should look at cheaper options.

  • Reviewer Source 
  • Reviewed on 19/11/2020