Toast POS

Toast POS

by Toast

Who Uses Toast POS?

Toast is designed exclusively for foodservice. While other POS systems are split up between industries, Toast has always been focused on addressing the specific challenges of foodservice providers.

What Is Toast POS?

Toast is an all-in-one restaurant technology platform. Built specifically for restaurants, Toast brings together many solutions from integrated online ordering and loyalty programs to payroll and labor and sales reporting, all on a mobile, cloud-based POS system.

Toast helps you improve your operations, grow revenue, and get more business insight. Toasts mission is to create the best possible restaurant guest experience by partnering with our customers to tackle their unique challenges.

Toast POS Details

Toast

http://www.toasttab.com

Founded 2011

Toast POS Pricing Overview

Toast POS does not have a free version and does not offer a free trial. Toast POS paid version starts at US$79.00/month.

Starting Price

US$79.00/month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Toast POS Features

POS Systems
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management
Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management
Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
Bar POS
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Restaurant POS
Returns Tracking
Sales Tracking
User Access Permissions
eCommerce

Toast POS Reviews for UK Users

Showing 5 of 250 reviews

Overall
4.3/5
Ease of Use
4.3/5
Customer Service
4/5
Features
4.2/5
Value for Money
4/5
Jayelynn W.
General Manager
Food & Beverages, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/09/2019

"Incredibly Efficient!"

Comments: Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros: Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons: Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Vendor Response

by Toast on 08/11/2019

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

  • Reviewer Source 
  • Reviewed on 05/09/2019
Valentina C.
Owner
Food & Beverages, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/10/2019

"Beware of their promises"

Comments: After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Pros: Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Cons: Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Vendor Response

by Toast on 08/11/2019

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/10/2019
Leah J.
C.O.O.
Food & Beverages, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/05/2020

"Can't Recommend Enough"

Comments: Love the system, great customer support, love the analytics.

Pros: I can access it anywhere with my Android based phone. Check sales or help solve an issue. Editing buttons takes seconds and over all had a very easy layout. Online ordering is synced with the tablets so when I 86 an item it is out everywhere. I like that I can email or text receipts and do e-cards quickly at the terminal. There is now a new feature that if a server needs assistance immediately they can send a text to the manager on shift and it tells the manager what terminal to go to.

Cons: Learning the cash register system was very confusing.

  • Reviewer Source 
  • Reviewed on 19/05/2020
Gonca E.
Co-Founder
Restaurants, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 24/10/2019

"Terrible Tech Support And Filled With Bugs"

Comments: TOAST is actually one of the worst POS systems you can use. I have been a restaurant industry veteran on the owner's side for over a decade. Before that, I worked in the industry for another decade. Ask ten restaurants what they think of Toast, and 9 of them will tell you how awful they are. I know three off the top of my head who turned to Toast because we were using it, only to realize how awful the system is. Below are the reasons why Toast is a waste of money.

Pros: Affordable
Customer facing customization

Cons: 1. Their technical support is AWFUL. Every time we have a major support issue- now only does it take them DAYS to respond via email, but they almost always find a way to deflect the blame.
2. You cannot process voids or refunds properly through the system. We have tried countless times to do this, only to have the ticket not void, causing the customer to file for a chargeback. Keep in mind, TOAST charges you a fee every time they have to refund a customer via a chargeback claim.
3. For TWO YEARS now, our delivery receipts keep printing to our self-ordering kiosk's printer instead of our cashier facing printer. TWO YEARS!
4. Every single time they do an update on their system, it almost always crashes, freezes, or goes offline, causing our employees to freak out when they can't get it back up and running.
5. Despite us paying a premium for our monthly subscription, they still cannot get the gift card or loyalty reward program working properly.
6. We have our delivery zone set to a certain zip code, yet we still receive orders outside of this zip code, causing customers to get upset with us.
Overall, from a price point, with how much your monthly subscription will run you and the amount of headaches and acid reflux you will deal with- it's not worth it. Go with Revel or Clover. Pass on this. You end up paying more in lost time, chargeback fees, and waste money on a subscription that doesn't even provide you with enough support.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 24/10/2019
Rex S.
Owner
Computer Software, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 24/05/2020

"Fast and Great Features!"

Comments: Love the software and so does our staff! Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us. Works Great!

Pros: Its easy to setup! Configuring was straight forward and easy to understand. The user interface for servers is nice and offers a wide range of options to customize for the needs of your staff and restaurant. Offering a vast selection of options for takeout and delievery.

Cons: No real cons, can seem pricey at first, once we looked at others with the same features and options, the price became less of an issue.

  • Reviewer Source 
  • Reviewed on 24/05/2020