Ricochet Consignment Software
by Ricochet4.5 / 5 30 reviews
Who Uses This Software?
Any business that utilizes consignment within their day to day business, no matter what they are selling.
Average Ratings30 reviews
- Overall 4.5 / 5
- Ease of Use 5 / 5
- Customer Service 5 / 5
- Features 5 / 5
- Value for Money 5 / 5
- Starting Price US$109.00/month
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
- Founded 2012
About Ricochet Consignment Software
Ricochet expands and simplifies your retail or consignment shop with powerful and elegant Point of Sale systems. Together with POS, inventory, customer and user accounts, rapid reporting, and dozens of other features, Ricochet's ecosystem lets your store enter inventory more quickly and sell more product. Ricochet is built for a wide variety of retail and consignment stores. Every account gets free training, unlimited support, registers, SKUs, data and more to support growth with a simple price.
Ricochet Consignment Software Features
- Consignor Management
- Customer Database
- Employee Management
- Inventory Management
- Loyalty Program
- Point of Sale (POS)
- Pricing Optimisation
- Barcode Scanning
- Commission Management
- Customer Account Profiles
- Discount Management
- Electronic Signature
- Gift Card Management
- Loyalty Program
- Restaurant POS
- Retail POS
- Returns Management
- eCommerce Integration
Ricochet Consignment Software Most Helpful Reviews
Reviewed on 13/02/2015
Ricochet Consignment Software Has Been an Essential Part of Our Success
Comments: When developing our consignment shop we wanted to focus on customer experience and unique merchandise. To accomplish this, we knew we would need a software that would reduce the time normally invested into tracking inventory, consignors, payouts, and other laborious tasks. We searched and researched in an effort to choose a software that would not only function and operate to meet our needs but do it efficiently. Unfortunately, it became the most overwhelming and miserable part of putting together our business. We read reviews, we did demos, and we attempted to conquer systems that were cumbersome and complicated (with hefty costs attached to any additional features or upgrades!) We needed an intuitive interface to process everything quickly from anywhere and we didn't want to spend hours training employees to operate systems we barely understood or had difficulty navigating. Thankfully, just before we opened, we discovered Ricochet! We immediately felt at home with the system. It was easy to guide ourselves through without extensive explanation, the features were well developed, and most importantly we could access our shop data from anywhere (giving us the freedom needed to build our brand and customer base)! After our initial one-on-one demo, we were completely sold by the quick responses to all of our questions and concerns. Since we have opened, we have really appreciated the efficiency of the Ricochet software. We quickly train employees and they actually enjoy using it! We can pull our data and information when away from the shop...including processing sales (no loss of revenue if someone loves our products at festivals, trade shows, or other events)! Customers have also remarked about the cool aesthetics of our POS screen (a great bonus for us as we strive to create a fresh brand)! But the biggest return on our investment has been the customer service. The key a successful, profitable business is in building relationships and giving your customers confidence that they are important and their needs matter. This is the type of reliable support we receive from Ricochet and it makes it easy to mirror it on to our customers. Anytime we face issues we have the ability to reach out and get immediate answers and assistance without worrying about additional charges for troubleshooting. Ricochet is a growing software that is continually adding important features and benefits that help us progress as a business. We are proud to be part of its evolution.
Reviewed on 05/12/2017
This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!
Pros: Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!
Reviewed on 18/07/2016
Would Never Dream of Using Another Software
Comments: From my first interaction with Ricochet I was hooked! I signed up for the free trial, watched the informative tutorials, and was contacted by the company to follow up on how my experience was going. I knew this was going to be the perfect software to run my business. After signing up Nick and Brady were available, attentive, and incredibly helpful with getting everything set up. I wouldn't call myself a technology expert by any means - but the whole process was so simple and continues to be everyday that I use Ricochet; I would never consider using anything else. Beyond the plethora of online resources they are always available to help when I need them and always respond within 24 hours or less. I have been impressed all around with the company, the software, the customer service, and my vendors have been as well. I would highly recommend Ricochet for use in any store that uses a consignment sales model.
Pros: My number one favorite feature is that vendors have the ability to log in and see their sales and inventory. This saves me and my employees lots of phone calls which allows us to spend more time helping customers and merchandising.
Cons: It would be nice to be able to make changes to items that were rang up incorrectly in house rather than having to contact Ricochet to fix these small issues. Also, I would love to see a role between "manager" and "employee" where a sales associates can add new consignors and inventory plus run the POS system but not have access to the reports.
Reviewed on 22/11/2017
Great software and support
Pros: The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.
Cons: This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.
Reviewed on 27/08/2019
Comments: Ricochet makes vendor based business sales easy. Customer service is excellent.
Pros: It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.
Cons: It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.