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What is EspoCRM?

EspoCRM is customer relationship management software. The web-based application allows users to view, enter, and manage company relationships including people, companies, projects, and opportunities through an intuitive interface. EspoCRM is used worldwide in industries like wholesale, retail, e-commerce, banking, manufacturing, education, healthcare, and insurance. The software is available as both a self-hosted and cloud-hosted solution.

Who Uses EspoCRM?

EspoCRM serves eCommerce, banking, call centers, manufacturing, education, travel and tourism, real estate, healthcare, insurance, and retail trade.

EspoCRM Software - EspoCRM analysis
EspoCRM Software - EspoCRM accounts

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Reviews of EspoCRM

Average score

Overall
4.6
Ease of Use
4.8
Customer Service
4.4
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
62%
4
38%
Steve
Owner in Germany
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

The most flexible CRM that I've always used and still use now

5.0 3 years ago

Comments: The most important thing is the option to download and selfhost the software. From state as a webhoster, I want to be as flexible as I can. Another thing is that even in the basic version, it is packed with all the important elements that are needed for small to medium-sized companies. For large companies or users with higher requirements, this CRM is a real paradise. All modules, down to the smallest components, can be flexibly tailored to your own requirements. New modules are quickly created and integrated into the system. The documentation and a forum are a great help here. I have been using EspoCRM since shortly after their launch and have never reached any limit. For people without their own server, there is also the cloud version hosted by EspoCRM, which is just as flexible.

Pros:

All aspects of being flexible with all elements inside the software.

Cons:

It can be challenging for newcomers or beginners at first, as it is quite complex under the hood. Documentation in different languages would be quite helpful here.

Peter
Admin in US
Insurance, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

EspoCRM in a Nutshell

5.0 2 years ago

Comments: Excellent and very easy to customize CRM platform

Pros:

Using EspoCRM since the very early stages of this project. The code is well written and easy to customize. Learning curve is no so bad especially for end users. So far is my everyday productivity tool. Shout out to Yuri and all the EspoCRM development team

Cons:

Since Ver. 7.0 the updates are less frequent and Paid Packages now are sold pretty much separate . PDF templates are difficult to customize since they use an old PDF library.

Verified Reviewer
Verified LinkedIn User
Sporting Goods, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Good Software , however

4.0 last year

Pros:

It is an easy and simple software which allow to develop lot of features, being able to work with workflows and basic binary functions, it’s good

Cons:

However, it is limited and you have to buy every extension or develop it , i m aware it is a free self hosted crm, but needs alot of things to be upgraded to be more user friendly and more easier to develop modules

Nurul Salimah
Nurul Salimah
Oracle Database Administrator in Malaysia
Verified LinkedIn User
Financial Services, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Well done to EspoCRM

4.0 2 years ago

Comments: Its feature applicable to almost any one the business type. I love the all the features and very satisfied with almost everything that comes with it.

Pros:

All the way down to the tiniest of its components. Creating new modules and their incorporation into the system happens quite fast. The presence of documentation and a forum is of tremendous assistance in this regard. Since I started using EspoCRM not long after they first released it, I have never come close to hitting any of its limits. The cloud version, which is administered by EspoCRM and offers the same degree of flexibility, is also available for those who do not have their own infrastructure.

Cons:

The documentation, particularly in the majority of places, is very condensed. There is a significant need for documentation about the technological architecture. Because the documentation is so thorough, concerns have been raised about the self-maintenance of the code. To put it more simply, the documentation lacks any clear examples, particularly when it comes to formulas and comprehending the structure. I looked everywhere, but I couldn't find a Wireframe.

Murugappan
Senior Information Technology Consultant in Malaysia
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

The best open source CRM tool based on PHP

5.0 2 years ago

Comments: We have been using EspoCRM since 2018 and never had a moment of regret. Our CRM System handles 30,000 cases, 1.5 million emails over the years. We were able to integrate our transaction processing system with these instances and deliver customer needs quickly.

Pros:

Its usually very difficult to state all the good things about this software. Anyway, It has everything that a small to medium scale enterprise needs Has the ability to start simple and grow . The beautiful part of this software is that we have set up numerous instances serving different puposes. E.g. CRM, Document Management, Pharmacy Management, System Software Configuration, Autism Management, Covid Management, etc.

Cons:

The sad part of the software is the "lookup" feature. Its relied heavily on the enum field for each entity and this is pain when we need the same lookup in different entities. The solution suggested is code based and that is not good. The need to improve the system to have external lookup tables.

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