Who Uses This Software?

NetSuite is ideal for small to midsize businesses.

Average Ratings

3 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 3.5 / 5
  • Features 4 / 5
  • Value for Money 3.5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • NetSuite
  • http://www.netsuite.com
  • Founded 1998

About NetSuite CRM+

NetSuites CRM+ is a complete, front-office solution that unlocks a real-time, 360-degree view of your customers. CRM+ seamlessly integrates your customer-focused activities with accounting, e-commerce, warehousing and shipping applications to support your entire sales process and customer life cycle starting from a lead, and progressing through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

NetSuite CRM+ Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

NetSuite CRM+ Most Helpful Reviews

Netsuite - fantastic ERP, but the CRM could use some more love on the marketing side

Reviewed on 01/08/2019
Steve P.
IT Manager
Hospital & Health Care, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

Cons: However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.
The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

Easy to use and accessible anywhere

Reviewed on 17/08/2018
Verified Reviewer
Training Lead
Consumer Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to use and accessible anywhere by this tool. Check and access company stats and consumers info through this system easily using any internet connected device.

Cons: Slowness and latency sometime other than that all good

all-in-one system Cloud system

Reviewed on 13/03/2019
Katie M.
Accounting Lead
Computer Software, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: All-in-one system; able to access from anywhere; access to a lot of data through saved searches

Cons: Runs slow sometimes; user interface for saved searches is good, but it sometimes makes it harder to get information desired

NetSuite CRM

Reviewed on 04/10/2018
Verified Reviewer
Deltek Sales Consultant
Computer Software, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've been able to track my opportunities and activities pretty well, which allowed me to be reminded of any activities or calls to make.

Pros: It is fairly easy to track your activities by Opportunity and Lead.

Cons: It took a little while to send an email off of a template.

A Perfect CRM

Reviewed on 26/09/2018
Ramon e. T.
Lecturer
Education Management, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: As part of the marketing group, Netsuite is a life saver. It is now easier for me to keep track of our stocks, sales and even our marketing notes.

Cons: I hope that Netsuite will allow multiple log-in in the near future.

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