--- description: Discover the benefits and disadvantages of VICIdial. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.co.uk/software/135842/vicidial Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/135842/vicidial?page=2) > Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat. > > Verdict: Rated **4.7/5** by 265 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses VICIdial? Any company wanting a contact center solution without vendor lock-in. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 265 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vicidial Group - **Location**: St Petersburg, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$400.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Software is free, while the hosted service (VICIhost) is available at several price points including the following examples: $1,000 initial server provisioning fee (also includes 1st month of hosting) $500 server provisioning fee for each additional server (includes 1st month of hosting) $400 per server per month hosting fee (after first month) plus cost of minutes. See website pricing for more detailed breakdown of current costings. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada and 24 more ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Event Triggered Actions - File Transfer - IVR - Inbound Call Centre - Interaction Tracking - List Management - Outbound Call Centre - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - VoIP - Voice Mail ## Integrations (24 total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) - [Telemarketing Software](https://www.capterra.co.uk/directory/31034/telemarketing/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (875 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (324 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "God bless VICI Creators" — 5.0/5 > **Javier** | *27 November 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The most powerful Open Source power dialer and CRM in the world. > > **Cons**: It seems outdated and is in part because it can be modified > > Having Vicidial makes our job way more easier ----- ### "Functional but Not Very Flexible" — 5.0/5 > **Verified Reviewer** | *30 April 2026* | Insurance | Recommendation rating: 3.0/10 > > **Pros**: What I liked most about VICIdial is that it was straightforward to use for outbound calling. The system made it easy to move through leads, update dispositions, and stay organized during each shift. Even though I used it for a short period on the ACA campaign, the layout was simple enough that I could work efficiently without any confusion > > **Cons**: What I liked least about VICIdial is that the system could feel slow when switching between leads or updating dispositions. Another issue I experienced was during transfers — when the system opened a separate link for the agent, and I didn’t close it after the transfer, I couldn’t disposition the call. It made the workflow a bit inconvenient and added extra steps to finish the call properly. > > What I liked least about VICIdial is that the system felt outdated and not very flexible. The dispositions were very limited and extremely direct, which made the workflow feel restricted. Another issue I experienced was during transfers. ----- ### "VICIDIAL review late 2025" — 5.0/5 > **Fred** | *13 November 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional > > **Cons**: I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? > > it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money ----- ### "Power auto dialer" — 5.0/5 > **Yasheema** | *31 January 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It filtered the answering machine and was very easy to use. > > **Cons**: I had no issue with the dialer as I mention before it was very use to use. > > My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer ----- ### "VICI is good" — 5.0/5 > **LaFrance** | *21 January 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Got new lead frequently............................ > > **Cons**: It doesn't filter out the Answering machines very well. > > It was Ok for most part, I just hated the ans machine ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/135842/vicidial?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/135842/vicidial) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data