What Is Service Fusion?

All-in-one field service management software that provides enterprise-level features at a small business price. Run your business from anywhere by creating estimates & jobs, schedule & dispatch, invoice & process credit cards. Track customer equipment history, run sales revenue and commission reports. Send text message and email reminders to customers. Integrated with Quickbooks and zero per-user fees, zero setup fees. Starting at $149 per month, Request a Free Demo Today!

Who Uses Service Fusion?

We serve over 5,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.

Where can Service Fusion be deployed?

Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • by Service Fusion
  • Located in Irving, US
  • Founded in 2014
  • Phone Support
  • Chat

Countries available

Australia, Canada, United States

Languages

English

About the vendor

  • by Service Fusion
  • Located in Irving, US
  • Founded in 2014
  • Phone Support
  • Chat

Countries available

Australia, Canada, United States

Languages

English

Service Fusion videos and images

Service Fusion video
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Compare Service Fusion pricing with similar products

Starting price

US$149.00/month
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US$35.00/month

Free Version

Free Version No
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Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial No
Free Trial Yes

Features of Service Fusion

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Billing & Invoicing
  • Calendar Management
  • Client Management
  • Client Portal
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dispatch Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Management
  • Employee Management
  • Estimating
  • For Arborists
  • GPS
  • Geographic Maps
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Mobile Access
  • Multi-Location
  • Photos / Images
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Recurring Appointments
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Third Party Integrations
  • Vegetation Mapping
  • Work History
  • Work Order Management
  • Workflow Management

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  • Compliance Management
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  • Customizable Fields
  • Document Management
  • Employee Management
  • Equipment Maintenance
  • For Airlines
  • Historical Reporting
  • Inspection Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Labor Cost Reporting
  • Logbook Tracking
  • Maintenance Scheduling
  • Manuals
  • Monitoring
  • Multi-Location
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Repair Tracking
  • Reporting & Statistics
  • Service History
  • Status Tracking
  • Task Management
  • Third Party Integrations
  • Work Order Management
  • Workflow Management

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  • Automated Scheduling
  • Availability Management
  • Booking Management
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  • Collaboration Tools
  • Color Codes/Icons
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Mobile Alerts
  • Multi-Location
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Room Booking
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  • Customisable Reports
  • Customizable Fields
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  • Dispatch Management
  • Document Management
  • Document Storage
  • Equipment Maintenance
  • Equipment Tracking
  • Fixed Asset Management
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  • GPS
  • Historical Reporting
  • Inspection Management
  • Inventory Control
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  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Maintenance Scheduling
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  • Preventive Maintenance
  • Purchase Order Management
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
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  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Warranty Tracking
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  • Workflow Management

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  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Mobile Alerts
  • Mobile Signature Capture
  • Multi-Location
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  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Task Scheduling
  • Technician Management
  • Third Party Integrations
  • Work Order Management

View full list of Service Dispatch Software

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Estimating
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Location
  • Preventive Maintenance
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Search/Filter
  • Task Scheduling
  • Third Party Integrations
  • Work Order Creation
  • Work Order Management
  • Workflow Management

View full list of Work Order Software

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Reviews of Service Fusion

Read all 144 reviews

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.5
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brandon V.
Brandon V.
Franchise Community Manager in US
Verified LinkedIn User
11-50 Employees
Used the Software for: 1+ year
Reviewer Source

If you have a sales team that is mobile and on the road this is an incredible platform.

5 4 years ago

Pros:

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons:

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Jennifer S.
Fiscal Admin. in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Service Tech & Office friendly

4 last year

Comments: They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros:

Better dispatching than what we had before.

Cons:

Reports aren't all that they need to be, but can download info to Excel & manipulate most data

Carolyn M.
DIRECTOR OF OPERATIONS in US
Automotive, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best dispatching softwares!

5 last month New

Comments: Great all around dispatching/billing software. Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing!

Pros:

Very easy to implement, utiliize, training, etc. I have worked with many dispatching softwares, but this one is everything we needed with a lot of extras - dispatch zone map, heat map, customer email blasts, and the list goes on and on.

Cons:

No ability to make a negative invoice or a credit memo. You can void tickets easily, but some customers must have a hard copy of a credit with a different number than their original and this cannot be done as of yet in the software.

Aaron S.
Owner in US
Facilities Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Another Broken Software With Crappy Back-End Support

2 2 years ago

Comments: Mostly negative. Its been really rough for us trying to build and grow our company using this platform because there have been so many problems with the functionality of key workflows processes. The software is heavily marketed as a POS option for HVAC, Electrical, & Plumbing Companies but based on our experience it not able to handle their processes effectively and there is no fix in sight. It's extremely lacking in several key areas and service fusion management doesn't seem to care at all about the issues we have reported. We would highly recommend you steer clear of this company until they get their act together

Pros:

It customizable and pretty user-friendly

Cons:

The bugs and workflow problems NEVER get fixed. We have been reporting issues and asking for fixes to them for over 3 years now and practically NOTHING we have asked for has been done. Customer service reps just say that they will pass the issue onto the developers but then nothing ever happens. V2 just keeps getting promised as the fix-all, but somehow how I doubt it's going to be without major issues itself

Rueben D.
President in US
Security & Investigations, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Great if your invoicing is linear

4 2 months ago New

Comments: So, So. If I hadnt already committed so many resources to migrating over to this software I would not continue/finalize our transition.

Pros:

Mobile, cloud based & customizable. That is really it.

Cons:

You have to use linear invoicing and can add no special charachters or alpha ones to your invoicing. No fix for this.