15 years helping British businesses
choose better software

What is Service Fusion?

Your home service business needs a platform to help you stay ahead of the competition. Introducing Service Fusion, comprehensive Field Service Management (FSM) software trusted by over 6,000 service contractors. With over 25 years of experience, Service Fusion is built to improve your operations and decision making so that you can run your business from anywhere. Experience more jobs, less work through effortless quoting, scheduling, mobile tech access, and payment solutions for service experts.

Who Uses Service Fusion?

We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.

Service Fusion Software - A live, interactive dashboard makes it simple to customize features to your field management needs. View, track and enhance customer experience, crew movements and billing processes to streamline your services.
Service Fusion Software - Create estimates, invoices, and more and assign them to each customer profile for full transparency, reducing errors and redundancies across the board. Each entry adds to a customer's history so you never lose track of previous services.
Service Fusion Software - Your crew can invoice customers and accept payment on the spot making transactions easier and speeding up the billing process. You'll cut down on paperwork and get paid faster.
Service Fusion Software - View and adjust your entire schedule in one convenient location. Drag and drop appoinments and changes within your daily, weekly or monthly view to prevent over booking and help keep your crew on task.
Service Fusion Software - The mobile app allows your crew to enter data and access important details for every job without making return trips or phone calls to the office. They can also upload photos showing job progress that can be accessed from anywhere.

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Reviews of Service Fusion

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.2
Features
4.0
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brandon
Brandon
Franchise Community Manager in US
Verified LinkedIn User
, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

If you have a sales team that is mobile and on the road this is an incredible platform.

5.0 6 years ago

Pros:

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons:

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Andrew
Estimator/IT in US
Facilities Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best Software for running a service-business available. (I would know, I've looked at all of them!)

5.0 2 years ago

Comments: Service fusion is the best software out there that I have seen. We used to use Smart Service and when one of their tech support agents expressed surprise that I had 8 tabs open and the software was still functioning I realized that it was a sub-par product. After that myself and our management sat through multiple software demonstrations to make sure we didn't end up with another sub-par software. Of all the demonstrations we went through, Service Fusion was, by far, the most cost effective and capable software available on the market. It runs on the internet, so we can access it from any computer or tablet without having to download any additional software. It also updates regularly, which, since it's on the web I don't have to visit each work station in the office to update software anymore, which is a huge time saver.

Pros:

The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way. It has the widest range of features of any service-program I've seen and it is easy to use once the system has been setup to your liking. The Service Fusion team updates the software often, so we're always up-to-date with the latest features.

Cons:

The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.

Service Fusion Response

2 years ago

Andrew, we sincerely thank you for taking the time to share your thoughts with us. We are thrilled to hear about your positive experience with our software.

Chase
Owner in Denmark
Construction, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Bad customer service - Lag Issues

2.0 2 months ago New

Pros:

The calander display is nice. It intregrates with quickbooks desktop

Cons:

Lag issues throughout. Really bad customer service. Raised price 45% without notice

Miles
Owner in US
Construction, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good software, Terrible customer support (software goes down regularly)

4.0 2 years ago

Comments: It's sad because it was a well designed piece of software and something must have happened (most likely a sale) where the software is no longer supported and virtually no enhances are being made. But most worrisome is that it crashes regularly. They also invest zero resources into customer support. ServiceFusion, right the ship before it's too late!

Pros:

It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail. Customer service is basically non-existent. They have absolutely no interest/motivation to speak to someone and individually address your needs - even if you offer to pay for it! Very poorly run company in that respect.

Cons:

The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support. It's not uncommon for the software to go down at 6pm and then will stay down until someone gets into the office at 8am. What happens to those of us that work in the evenings? This is highly disruptive to the businesses using the tool. There is a strong indication the company is not vested in the long run.

Jennifer
Fiscal Admin. in US
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Service Tech & Office friendly

4.0 4 years ago

Comments: They were super about the initial training, and have consistently tried to answer any remaining issues. We began to be able to have our techs collect credit card payments; awesome for both office & customers!! Data from the old system transferred over, mostly without any issues. The continual updates, which are largely in response to customer/user requests is a plus. You don't always get what you want, or as fast as you want it, but they are definitely trying to meet the most important, common user needs.

Pros:

Better dispatching than what we had before.

Cons:

Reports aren't all that they need to be, but can download info to Excel & manipulate most data