NetSuite

NetSuite is a Great Option

Comments: Our account rep, account manager, and implementation lead are all really pleasant to work with and communicate well. The product is working well so far, and we're looking forward to our Phase 2.

Pros:

So customizable that you can configure it to do just about anything. A unique product that can really be for anyone. Once live, it's fairly intuitive.

Cons:

While the customization is amazing, you can get lost if you don't pay attention to the details or aren't working with someone who knows the technical nuances well when you set it up. Our implementor ([sensitive content hidden] ) helped us with this.

Cable East NetSuite Review

Comments: We have had a great experience with NetSuite. Initially, the learning curve was steep, but as we familiarized ourselves with the system and spent time with the LCS pass and the support team learning the intricacies of the platform, we are able to self-direct most new initiatives on the platform and have better visibility into our project profitability and company performance than we have ever had before.

Pros:

NetSuite allowed our business to reevaluate process and streamline existing ones, while serving as a single location to house our financial, banking, and CRM data.

Cons:

Our implementation process was messy, but we got on the right track early and have worked with our ACS optimize team to make the product the best it can be.

Alternatives Considered: Acumatica Cloud ERP

Reasons for Choosing NetSuite: We did not have the requisite visibility into our project accounting, and the reporting was not optimal for our needs.

Switched From: Sage Accounting

Reasons for Switching to NetSuite: The Oracle brand and its associated size and status. We also liked our demo more than the competition.

The most difficult project of my Professional life

Comments: It has been more difficult than I ever could have imagined. You fix one thing and it breaks another. In the end we wonder if the consolidation of systems was worth it. Right now my answer is it was not. There is so much I would change if I was in charge at NetSuite. There really is potential for it to be good, but they would rather charge you a ton of money for some feature that is difficult to understand, and ignore your problems. The difference between the basic tier and the premium tier is 200,000 transaction lines to 2 million. So the value of 200,001 lines is the same as 2 million. That's ridiculous. They should have more tiers.

Pros:

We like that we are using only one system for our accounting, fixed assets, sales, purchasing, inventory management, reporting. There are some things that are easier than they were before for us.

Cons:

This will be a long list. It's very frustrating to switch to an expensive system that cannot do what we thought it would be able to do, and has unexpected challenges that we just have to live with. - Parts bin verification button, box down arrow check-mark icon thingy. It's too small to see, and too many clicks. - Not able to batch print more than 100 invoices at a time. NetSuite does not care about this but its a huge deal when we have over 2000 invoices to download at once. We can easily miss 100. - Invoices disconnect from sales orders if they are changed, leaving the sales order open again. Which leads to double billing because we are checking our open orders, trying to close them all.  - Internal invoices create a receivable. It would be so much easier if they just didn't at all.  - Credit memos are an afterthought. It's like we're the first company you've dealt with that does them.  - No negative quantities are allowed on sales orders so adding inventory back into stock requires a credit memo. - The entire parts ordering process is so difficult for our parts people. You can't easily see how many you've sold in the past, you can't see how many your location already has on order, without flipping through screens. It's a cumbersome, slow , confusing process. The amount on order shows the amount for the entire company so it's totally useless. Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And since our developers cant fix it, and were on the basic service level tier, were basically told too bad, by an automated email from Oracle. It's so frustrating. - We can't add more invoice info to customer statements. Info like unit numbers. The statement function in the system is essentially useless to us. - Grey font on a white background in a small size that you cannot change. It's like Oracle said "let's make this as hard as possible for people with bad eyesight". - Some lists that have lots of items we can select ALL, but others, you can only select one range at a time either 1 to 25 or 1 to 100. No rhyme or reason to it. - The entire Item Receipt and Item Fulfillment process makes everything slow, and creates 3x more transaction lines. They are redundant. If we had known that every transaction line would appear on three different transactions every time, we would have known we were on the premium tier which would have cost more money and we wouldn't have chosen NetSuite. The basic level includes 200,000 transaction lines. So now we are over that number. This was dishonest from the sales process from the start. Now we are forced to pay an exorbitant amount to move up to the next tier. They held our system hostage for ransom. - They don't give your developers free accounts! For us that meant we didn't have enough accounts for all our employees. There's lots more but I think you get the point.

Netsuite for Ecommerce

Comments: Would highly recommend, is a learning curve like any new system. definitely worth while moving too if your looking for progressive expansion

Pros:

Full customization to handle drop ship and on hand stock, Security systems in place. workflows to enable automation to be setup. integrations with other platforms such as Yooz

Cons:

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Alternatives Considered: Swan Retail System and Zendesk Suite

Reasons for Choosing NetSuite: Growth of the business and to allow for an all in one with website control package.

Switched From: Sage 100

Reasons for Switching to NetSuite: Customization and all in one package with an abundance of support options, which would facilitate cost saving and growth with the business.

Save time and know more about your business with Netsuite

Comments: I am a very big fan of NetSuite and I am excited about learning how much more NetSuite can do for our business that we haven't touched on yet. It has given us more visibility into our financials and shortened our closing time each period.

Pros:

We like the ability to easily run financials on a project level basis and the automated features that shorten our close cycle.

Cons:

The customization that needed to happen to fit NetSuite into our current work processes and the transferring of data from our QB system to NetSuite was not smooth due to going live mid-year.

Alternatives Considered: Sage Intacct

Reasons for Choosing NetSuite: Needed to combine subsidiaries and have view into project level financials

Switched From: QuickBooks Enterprise

Reasons for Switching to NetSuite: Better interface and seemed to better fit our needs