eZee Reservation

eZee Reservation

by eZee Technosys

Who Uses eZee Reservation?

Hospitality Industry - Hotels, Motels, Resorts, Guest Houses, B & Bs, Lodges, Hostel, Small to big hotel chains, Clubs, Condos, Villas, and Serviced and Boutique Apartments.

What Is eZee Reservation?

eZee Reservation is a responsive hotel booking engine that lets a hotel's website visitors book directly from the website from any device at any time, thus giving hotels an opportunity to gain unlimited commission-free bookings.

Besides this, the booking engine also assists hotels in setting up different packages, running promotions, apply widgets and take reviews in order to drive more direct bookings and increase revenue.

eZee Reservation Details

eZee Technosys

https://www.ezeetechnosys.com

Founded 2005

eZee Reservation Pricing Overview

eZee Reservation has a free version and offers a free trial. eZee Reservation paid version starts at US$30.00/month.

Starting Price

US$30.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

eZee Reservation Features

Online Booking Systems
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

eZee Reservation Reviews for UK Users

Showing 5 of 104 reviews

Overall
4.5/5
Ease of Use
4.4/5
Customer Service
4.6/5
Features
4.5/5
Value for Money
4.5/5
Issouf J.
Agile Consultant
201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/05/2018

"A holisitc application covers everything needed for a small to very big hotel."

Comments: Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.

Pros: I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer.

Cons: In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see.

Vendor Response

by eZee Technosys on 22/05/2018

Hi Issouf, thank you so much for such an amazing review. We're lucky to serve a customer like you, and glad to know that your revenue has increased because of adopting our technology. You can get the reservation details if you hover on a small arrow which is shown on a reservation on Stay View. Your account manager will guide you well for this. For any suggestions or feedbacks, you can always write to us at [email protected] Regards, Team eZee.

  • Reviewer Source 
  • Reviewed on 13/05/2018
Edmond G.
Operations Manager
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 04/04/2018

"I has been fine"

Pros: Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system

Cons: integration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed

Vendor Response

by eZee Technosys on 23/04/2018

Hi Edmond. We are glad to see your review here. Regarding the cons, we are sorry to hear that you have faced some issues with the integration and it took a longer time. Usually, interface are dependant on information available from 3rd party and so there can be cases whereby the information is not available from the vendor and hence it takes time to complete. We are also working on the how to tutorials for products. They will be added on our YouTube channel as soon as they are ready to be published. You can also check with our support team if they have any gifs/videos created for functions you are looking for. We will be happy to share them.

  • Reviewer Source 
  • Reviewed on 04/04/2018
Pareen L.
Co-Founder
Hospitality, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 09/03/2019

"Bad support, overcharged in billing, wrong bills"

Comments: Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.

Pros: The software is decent. There are tons of bugs but the support team solves them over a few days most of the times.

Cons: Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money. Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies. They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so. Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team. They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait.

Vendor Response

by eZee Technosys on 09/04/2019

Hi Pareen,
We apologise for the inconvenience caused to you while dealing with our support team. Billing is an ever evolving process, and we're sure even you will agree with it. The change in legal entity was not immediate, and we believe we had informed all our customers beforehand. However, we regret the inconvenience caused to you during the process. We wished the process could go smoother with your utmost co-operation. Regarding the bugs in the software, it is the standard process of any organisation to solve things in an easy manner. We'd request you to keep patience as per the minimal turn around time required for any issue to be resolved. We're sure that with co-operation from both ends, this can turn very fruitful. Other than this, we're always open to suggestions at [email protected]
Regards,
Team eZee.

  • Reviewer Source 
  • Reviewed on 09/03/2019
David W.
President
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 11/09/2017

"26 room hotel expanding to 115 rooms. Ezee provides functionality of the big players at a lower cost"

Comments: Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.

Pros: Fully integrated, we use all modules including POS terminals. Easy to train new Operators on Ezee Res and POS terminals

Cons: Limited 3rd party peripheral integrations, but improving all the time. The POS GUI could be improved. It's clunky, but robust.

Vendor Response

by eZee Technosys on 13/09/2017

Hey David, what an amazing feedback! We are super-delighted to hear this. We are so happy that you are heavily expanding your property. Congratulations! And happier that our solutions are fitting your operations effortlessly. Rest assured, we¿ll keep them robust, just the way you need it. And yes, the POS UI had been a little clunky, that¿s why we are re-designing it. And soon we¿ll share it with you guys. Do drop by and say hello to us at [email protected] We¿d love to have a chat with you. See you around, Team eZee.

  • Reviewer Source 
  • Reviewed on 11/09/2017
Bharath V.
UI/UX Designer
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 11/05/2018

"ezee is doing great what they are up to."

Pros: ezee provides plenty of facilities and functions for a booking engine with more cost effective. Love the revamped new design

Cons: As I am UI/UX Designer in my point of you... the panel can be made wide easier and quite understandable. if ezee starts a payment gateway with good features and cost effective in near future ASAP, The Hotels may get all features at one place that can help to optimize and done things sooner.

Vendor Response

by eZee Technosys on 23/05/2018

Hi Bharath, thank you for your feedback and suggestions. We have passed your UI/UX suggestions to our product design team, and they will definitely look into it to make our product more user friendly. We already have an exhaustive list of payment gateways integrated with our solutions along with several other third-party integrations, which makes your operations smoother. Currently our focus lies in enhancing our products with new features and more. Do stay tuned. Do keep giving your valuable suggestions at [email protected]ezeetechnosys.com. Regards, Team eZee.

  • Reviewer Source 
  • Reviewed on 11/05/2018