Who Uses This Software?
NuORDER helps branded manufacturers who have large wholesale channels that include a mix of specialty and department store / big box retail customers.
Average Ratings11 reviews
- Overall 2.5 / 5
- Ease of Use 3 / 5
- Customer Service 3 / 5
- Features 3 / 5
- Value for Money 3 / 5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
NuORDER helps wholesale brands sell deeper into their retail accounts, enabling them to grow their wholesale business by 20% or more. It provides a robust set of tools to help your entire company tell compelling brand stories, merchandise effectively, and use data to personalize the buying experience. Using NuORDER brands see 30% larger order sizes, and 65% faster ordering times. NuORDER supports the wholesale business of 900 brands that sell to more than 500K retailers, globally.
- Back Order Management
- Customer Database
- Inventory Management
- Order Fulfillment
- Order Management
- Real Time Order Entry
- Remote Order Entry
- Shipping Management
- Warehouse Management
- Data Security
- Email Marketing
- Inventory Management
- Mobile Access
- Multi-Channel Marketing
- Multi-Store Management
- Promotions Management
- Returns Management
- Reviews Management
- SEO Management
NuOrder Most Helpful Reviews
Reviewed on 19/03/2018
NuORDER has allowed us to grow our wholesale business!
Pros: The set up was very simple and quick. Love that they have a dropbox integration that will automatically match photos to products! Their support team was incredible- we were setting this up literally two days before a big show. They were helpful with training too, though we were familiar with the workflow from a previous system. One thing that always frustrated me about our old system was that it had all line sheet info but I couldn't print out a look book or create a custom line sheet to email to someone. This has been huge for us. When we get to market and are missing a sample, I can quickly create a custom line sheet for that missing item and email it out to everyone once it arrives and is photographed. You can also see analytics as to when someone has viewed the line sheet and if they've started a draft order or not. We love the new brand + boutique portal. We've had several wholesale inquiries all from our brand page that gives a preview of our line, price points, and aesthetic. We're opening accounts in the most random places thanks to NuORDER's exposure! And when you tell boutiques that you're using NuORDER they all sigh in relief. Not only is the app easy for you, but your buyers love it too. And the app is a must-have! Our showroom is spread out with gift pieces free floating in the front and heavy apparel in back. Having the ease of carrying an iPad or iPhone around and scanning directly from that device has cut down on ordering time tremendously. Another great thing is that one a store has registered with NuORDER, their data is shared across the platform. So say I grab someone's first name but they don't give a last name, the system will recognize the email associated with that buyer and auto fill in missing information. Absolutely incredible. Our entire team is super comfortable with this software and is so happy we made the switch. We highly recommend NuORDER!
Cons: One little hiccup that we did have was when it came time for the orders to sync into our inventory system which currently is StitchLabs. (changing to Fishbowl next month) The orders "synced" with customer info but no product data. Took about a week and a half to get that sorted out. Luckily, NuORDER does have a report that you can run that gives you totals on products for orders that are either Processed (final state) or Approved (pending sync). We were able to use that to make our PO.
Reviewed on 14/05/2019
Don't waste your time
Comments: Three times I’ve come into a call with a specific issue (product not appearing on an inventory export; system applying discounts twice; EZ Order emails going to spam) and been thrown into a “NuOrder Best Practices” tutorial before my question was even addressed. Secondly, NuOrder appears to heavily sell themselves on their email marketing capacity and social networking capabilities but do not hold themselves accountable with the problems associated with those tools and the other basic functions. For example, I asked: (1) if an EZ Order email immediately go to a customers spam folder, why would I spend time with an email marketing campaign that’s most likely going to go straight into the same spam folder? And (2) why would I waste my time on creating an aesthetically pleasing home page when my customers can’t get logged in? These questions still have not been addressed with a clear solution, rather been answered with advise that has created more work on my end. The basics functions of what would make NuORDER a worthwhile investment and a revenue generating asset to our company are not at the level that was promised.
Pros: I think it’s been an excellent tool for order and inventory management.
Cons: All software as issues but NuOrder makes it really tough as it’s people’s ability to answer questions directly and solve problems quickly is absent.
Reviewed on 13/09/2019
Beautiful but Problematic
Comments: It was not the best choice for our company. It's created confusion and extra work for our team. When it works, it's mostly great, but issues often arise. We should have shopped around more.
- beautiful website
- easy integration with NetSuite, allowing for live inventory and order sync'ing
- responsive customer support
- Glitches arise making orders not sync, or duplicate
- No way for transferring credit card info from dealers
- Forces entry of each quantity into order field, rather than defaulting to 1. Created incredible confusion from dealers
- customer support can't always help, and be prepared to contact them fairly frequently
Reviewed on 29/07/2016
NuORDER makes it very easy to sell to my dealer base.
Comments: I was using several platforms to manage orders and inventory and my orders had too many errors. After implementing NuORDER it made selling easier and faster. My sales reps sell more effectively and my CS team isnt taking orders anymore so they can focus on marketing and support.
Pros: How easy and short it makes the sales cycle. World wide support
Cons: No iPhone app yet, but i hear it's in the works
Reviewed on 03/08/2018
A useful b2b sales and marketing tool for vendors and retailers
Comments: Being able to review products by line sheet or season, as well as to search with filters makes browsing and finding styles simple. The ability to put together orders and submit them is also indispensable, and being able to view past orders is also useful. NuOrder also allows vendors to put together notes and email them to prospective customers.
Pros: The ability to browse styles and view availability is indispensable for today's wholesale marketplace.
Cons: NuOrder has done an incredible job of adding features and improving the UI over the past several years, there is really nothing lacking. Pricing and integration options for vendors may cause issues.