Bizzabo

Fantastic!

Pros:

As an event manger for a large non-profit, we were desperately in need of an updated ticketing and registration site for our 100+ regionally and nationally and nationally hosted events per year. We needed something that staff members would feel comfortable with and could pick up without extra training/coding/website knowledge. We did our due diligence, looking into about a dozen platforms before narrowing down to our top three for sales pitches, trial accounts, etc. In the end, we chose Bizzabo and couldn't be more thrilled with our decision. Their software is simple and easy to use, yet robust and meets all of our needs. The sites are clean and modern looking. The app build is quick and seamless in how it works with the website, not needing to duplicate copy or set up a separate experience. This was a huge time and cost saver for us. Perhaps most importantly, their customer support is unparalleled; this includes their customer success managers and their web support team. Both have taken the time to get to know us personally and as an organization, and keep our needs and parameters in mind. They are quick, responsive, incredibly kind, and knowledgeable in their product. I could truly write pages on how valuable their customer support team is. I sing Bizzabo's praises any chance I get.

Cons:

I wish there was a way to accept onsite payment. I want to acknowledge that Bizzabo was upfront with us during the contracting stage that this wasn't something they offered, as their services are largely pre-event focused (ticketing, registration, etc). We absolutely knew this wasn't included, but my wishful thinking is that it did exist.

Great event platform

Comments: This platform to fits all of my needs for the annual conference I plan and execute. This is my 5th year using Bizzabo and I am constantly approached by the competitors, but I can plan my budget around the cost and not worry or be surprised by hidden fees and services. I will continue to be a fan of Bizzabo.

Pros:

As a corporate event planner, I find this platform easy to use, has beautiful design options I can work around to make my website pop. I love the ease of use and technical support when needed. I am constantly approached by the competitors, but I can plan my budget around the cost and not worry or be surprised by hidden fees and services.

Cons:

There is very little to complain about, the only thing I would love to see, is an option or link to pay later via credit card.

Alternatives Considered: Cvent Event Management

Reasons for Switching to Bizzabo: The website had to be designed by their support, the look and feel was not what I wanted. They charge for a dedicated acct. manager and for every service, there are additional fees.

great product

Comments: great and smooth

Pros:

the team is highly responsive and very supportive with customizations

Cons:

some features we would love to have - more felixibility with customization on the the agenda and homepages/ better system for duplicating sponsors so we dont have to enter that in manually each time if multiple pages have similar content

Bizzabo is an okay product

Comments: Overall Bizzabo worked for what we needed. We did experience a critical registration failure in July 2022 at our conference in Orlando when we couldn't get all iPads to connect to printers and had to pivot to pre-printing all the badges to keep lines down. This affected our guest experience, affected our check-in data, and frustrated our team. In 2023, Bizzabo sent a tech to conference to overcome those challenges and we appreciated that commitment to getting it right.

Pros:

Bizzabo offered virtual programming & virtual event management when we needed it most. The features are intuitive and didn't take a lot of training to onboard our team.

Cons:

Bizzabo encountered several system outages, most critically: right after we launched registration and again onsite at conference. We tried to work with the team to understand the impact of these outages on our data and ticket sales.Bizzabo was limited in a lot of ways. For example, we had both in-person and on-demand sessions on the agenda and there was no way to adjust how they showed - it was chronological with on-demand at the very bottom. The abstract management feature doesn't work for our review process so we used another tool and imported the data. At one point the speaker widget was out of sync with the live website/app and we kept getting correction emails from VIP speakers about incorrect names/titles, although it was correct on the backend.

Bizzabo for Events Management

Comments: I would say we are happy customers

Pros:

It is an easy to use platform, we use for our website and registration links for all events. The ease of use is great as well as the ability to change quickly if needed.

Cons:

We cannot customize as I would like and also the onsite delivery and support could be better.