--- description: Discover the benefits and disadvantages of ActivTrak. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ActivTrak Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Remote Work Software](/directory/31855/remote-work/software) > [ActivTrak](/software/135366/activtrak) # ActivTrak Canonical: https://www.capterra.co.uk/software/135366/activtrak Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/135366/activtrak?page=2) > ActivTrak is a work intelligence company that helps organizations understand how people and AI work together — so they can measure what > > Verdict: Rated **4.5/5** by 591 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ActivTrak? All small to large-sized businesses, including logistics, human resources, finance, operations, IT, sales, support, contact centers, and manufacturing. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 591 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birch Grove Software - **Location**: Dallas, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free $0 user/month Essentials - $10 user/month billed annually Professional - $19 user/month billed annually Enterprise - Contact for details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Ireland, Japan, Mexico, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Ad hoc Reporting - Alerts/Notifications - Attendance Tracking - Benchmarking - Browsing History - Compliance Management - Customisable Dashboard - Customisable Reports - Customisable Templates - Dashboard - Data Import/Export - Data Integration - Data Management - Data Visualisation - Employee Activity Monitoring - Employee Database - Employee Management - Employee Scheduling - Engagement Tracking - Feedback Management - Goal Setting/Tracking - KPI Monitoring - Location Tracking - Meeting Management - Performance Management - Performance Metrics - Predictive Analytics - Productivity Analysis - Progress Tracking - Project Management - Publishing/Sharing - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Real-time Alerts - Reporting & Statistics - Reporting/Analytics - Scheduled/Automated Reports - Screen Activity Recording - Search/Filter - Strategic Planning - Task Management - Third-Party Integrations - Time Tracking - Timesheet Management - Trend Analysis - Visual Analytics ... and 1 more features ## Integrations (27 total) - ADP GlobalView Payroll - Asana - BambooHR - Culture Amp - Domo - Google Calendar - Google Data Studio - Google Workspace - Jira - Lattice - Lookr - Microsoft Entra ID - Microsoft Power BI - Microsoft Teams - Microsoft Viva ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Work Software](https://www.capterra.co.uk/directory/31855/remote-work/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Employee Monitoring Software](https://www.capterra.co.uk/directory/31087/employee-monitoring/software) - [Business Intelligence Platform](https://www.capterra.co.uk/directory/23/business-intelligence/software) - [Productivity Software](https://www.capterra.co.uk/directory/30968/productivity/software) - [Reporting Tools](https://www.capterra.co.uk/directory/30053/reporting/software) ## Alternatives 1. [Clockify](https://www.capterra.co.uk/software/169607/clockify) — 4.8/5 (9243 reviews) 2. [DeskTime](https://www.capterra.co.uk/software/168660/desktime) — 4.5/5 (526 reviews) 3. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5221 reviews) 4. [WebWork Time Tracker](https://www.capterra.co.uk/software/151338/webwork-time-tracker) — 4.6/5 (452 reviews) 5. [Insightful](https://www.capterra.co.uk/software/142813/workpuls) — 4.8/5 (190 reviews) ## Reviews ### "Great solution, more data would be better" — 4.0/5 > **Ryan** | *26 August 2024* | Wholesale | Recommendation rating: 6.0/10 > > **Pros**: It is a simple tool that works really well and gives me basic information I need. > > **Cons**: I would like more specific data, it feels like for the price it needs more. ----- ### "worth the price" — 4.0/5 > **dawn** | *10 December 2025* | Security & Investigations | Recommendation rating: 8.0/10 > > **Pros**: setting up the alerts is easy and setting up productive vs unproductive activity is also easy to do. > > **Cons**: cant see live screen shots from users. would be helpful when there is an alert to see video of what they were doing > > this is a good product for the price. customer support has been very helpful when I have needed them ----- ### "Excellent Add-on to other tools" — 5.0/5 > **ChoCha'** | *15 April 2026* | Warehousing | Recommendation rating: 7.0/10 > > **Pros**: I like the most that it is easy to get what i need. Im able to share information with my executives. Can export out files if needed. Our team are able to track time productivity of end users. > > **Cons**: i haven't navigated enough to know what not to like. I have plans this year to venture and user more of the software that it has to offer. > > Im able to quickly get what i need. The cost is reasonable. When needing assistance, someone is there to help. Not used reporting, but have been able to export a list of activities. ----- ### "High License Fee Increases, Poor Customer Service & Cancellation Issues\!" — 1.0/5 > **Scott** | *23 October 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: The ability to detect "mouse clicker" activity monitoring cheating, category based alerts, and event based screenshots. > > **Cons**: The rising licensing costs, along with the introduction of new features that are only available as paid add-ons rather than being included in existing plans, are frustrating. There is also an excessive amount of unnecessary data collected, seemingly just to create KPIs for 'performance' metrics, which feels like an attempt to justify pushing customers toward the higher-priced plan and added cost features. The service demands constant, high-touch maintenance, often requiring dedicated staff just to keep things running. The agent installations are generally unstable and frequently stop reporting. The cancellation process is particularly poor—clearly designed to be difficult, as you can't simply opt out of renewal or cancel through the same dashboard used for payments or upgrading your plan. While it's easy to increase your bill, reducing or canceling your service is made unnecessarily complicated. > > Customer interactions with support and sales have been poor, almost robotic with canned responses on anything except when they're trying to get more money out of you with plan or feature upsells. The cancellation process is purposely designed to trap you in a yearly contract and make cancelling from the mandatory auto-renewal (no way to disable this) as difficult as possible jumping through hoops. The actual service has been disappointing with the amount of time it takes to maintain the product keeping agents working, classifying applications or websites, and sifting through the excessive amounts of data just to answer basic questions on worker activity. ----- ### "Auto-Renew Trap and Canned Responses" — 1.0/5 > **Leo** | *9 March 2026* | Publishing | Recommendation rating: 0.0/10 > > **Pros**: The dashboard shows each individual's productivity. This helped us quickly see across departments the work and focus of our employees > > **Cons**: DO NOT DO BUSINESS WITH THESE PEOPLE\! All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. > > When we used the product, it was decent. Also, the reports are good because in a snapshot, we can quickly see the productivity of the team ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/135366/activtrak?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/135366/activtrak) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data