Ontraport

It's an exceptional tool for developing marketing strategies.

Pros:

This tool allows me to automate, connect and optimize my marketing via social media marketing, e-mail advertising, A/B testing, visitor tracking for better conversion and analytics.

Cons:

Apart from its relatively high cost, I haven't encountered any major problems with this tool.

Simply The Best!

Comments: Ontraport is heads and shoulders above the competition for an all-in-one automation tool. Yeah, I know, I sound like their marketing, but it's true. I get super cranky when tech takes up unnecissary time because it just sucks 🤪👈, AND with Ontraport, it just works and it's intuitive to USE 🎉. It's also, unlimited in nature, with their open API you really truly can scale and do anything with this platform.
I've personally used them all, infusionsoft, kajabi, active campaign, clickfunnels... They say they are great 'all-in-one' solutions and they really just don't compare once you become a heavy user of these platforms.
Get the right tech, get Ontraport.

Pros:

Incredible customer support, along with the platforms features and unlimited capabilities really sets this software heads and shoulders above the rest. Everything really can be consolidated into this one platform, saving you time and headaches with deploying your business with a automated platform.

Cons:

In the past, when new features were released, they could be a bit buggy from my experience for the first couple of months. However, their latest "CMS" release (which is a feature that allows you to build SAAS apps right in their platform!) came out without any significant issues, and the feature release they did before that one (mobile app) also seemed to be flawless.

I Tried It for 6 Months This Is What I Found:

Comments: I had a few really hard sales people; just not very nice. After my first (kind-of) set up call, I just stopped doing it because I was told everything I had been doing (for the last 10 years) was old, wrong, and shoddy. I was informed the only way to fix it was with Ontraport.
In 20+ years of business, that one on-boarding call ranks one of my worst experiences. Just because of that, I can't recommend Ontraport to anyone that I know. I'd never want my business or my name associated with a company that talks to people the way that I had been talked to. What I've come away with: Ontraport has the best customer service (amazing people and policies, just fabulous!) but they don't pay their affiliates and they use mean, fear-based high pressure sales to get you to upgrade or to keep you from cancelling.

Pros:

The landing pages are fabulous! You can add a sales forms and up-sale sections. If you understand sales funnels, you may really like it. They have great customer service and there's always a way to talk to someone. You can chat with someone, schedule mini-screen share sessions and schedule longer training calls. All of my customer service interactions were fabulous.

Cons:

There was a lacking in the template area, for me. It was not a simple as it would seem- my stuff kept crashing; I don't recommend larger images, files, or .gifs. They don't support .html, so if you have things you want to embed, it's a chore and there isn't any technical support. It's a lot of work for one person. This would be better for a mid-size or larger company. I wouldn't recommend it for any sole proprietors, independents or contractors. Beware of the affiliate program, just keep a watch on it: I signed up under a friend of mine. They never got the affiliate pay out. They should have been paid for 6 months. When I complained, they put in a ticket and he was only paid for 4 months. Plus, they hold any commissions for 90 days. If your sign up doesn't stay for over 90 days, you don't get paid at all.

Great software but you have to be an advanced user to use it properly

Comments: I've been using ontraport for more than 6 years and it's a great tool, but you have to be an advanced user to use it properly.

Pros:

Very complete for marketing automations and advanced marketing campaigns that include lead generation and sales (including one click upsells), however, it's for advanced users.

Cons:

The user interface needs work, specifically metrics and reports. It's too complex and need many filters to get what you want.

Ontraport is so powerful and flexible - almost to the point of overwhelm

Comments: The biggest benefit is that it allows us to intelligently segment our customers and have a true CRM where we can see what happened when and troubleshoot errors.

Pros:

You can just do so much with this software. It's amazing to have the ability to use such a powerful tool where we can design helpful systems for all aspects of our business without ever having to pay or consult a developer. The new updates they have made to the software have been amazing, and I love how there is always a helpful support person just one click away if you ever get stuck.

Cons:

Because the software can do so much and is so flexible, it can be a bit overwhelming and at times confusing because you end up doing things in a non-standard way which can lead to a messy account.

Powerful, multifaceted, intuitive

Comments: It just simplifies so many processes. Being able to build a page, send emails, manage contacts, and set up campaigns all under one roof makes everything so straightforward. We're better able to roll out new ideas and events because multiple team members have learned the simple UI, and because we don't have to juggle amongst several different services for each step of the process.

Pros:

I like how easy it is to create a sequence of events from start to finish--a page for customers to visit, a form to fill out, an email to send them upon form submission, a page to be routed to, a campaign of future emails to be added to... it's all so simple to set up with Ontraport's vastly powerful tools and visually intuitive interface.

Cons:

Some quirks and bugs in the page editors can make building a page frustrating--for instance, in the sidebar where you upload a photo for a certain block of the page, your cursor naturally tracks over Ontraport's sample photos on the way to the Submit button--and hovering over one of those images causes it to be chosen, overwriting the image you just uploaded and inserted. I have to take a scenic route in a big C-shape with my cursor to avoid this happening. Little quirks like that stack up and become pretty frustrating.

Not recommended

Pros:

The customer support is really good. Very responsive and goes the extra mile.

Cons:

Very large learning curve. Many of the terms used are not the same as other similar programs. If you are a solo entrepreneur and want to do something as simple as send an email, you would have to learn the system. If you have a support team, they will have to become expert to use it effectively.

Phenomenal software and customer support

Comments: This company and its software is incredible. I've worked with many softwares in the past and never run into customer service like this.

Pros:

We are on our way to taking over the world using this software. It has opened up so many doors for us. Originally, we were looking for a software to create a "drip" email marketing campaign. After talking to ONTRAPORT customer service about all the features, we ended up completely migrating our CRM from another software. We even use it to create customized landing pages for our clients. We've done way more than we ever intended to do with ONTRAPORT. The customer service, training, and knowledge base are out of this world.

Cons:

The only thing I find somewhat frustrating is the inability to do certain things. For example, when I'm creating a new email, I have certain limitations for what I can do to the text in an email or the formatting. There's usually a somewhat comparable workaround, and they add new features regularly, but it is a little annoying when you have a vision you can't completely bring to life immediately.

Ontraport Helps In My Business Growth

Comments: Ontraport is a "DO IT YOURSELF" platform that delivers essential and effective business features, like marketing automation, a powerful CRM system, outstanding email delivery, etc. It is my best email marketing campaign platform.

Pros:

Ontraport Sales and its automation documents to clients are amazing. They have an effective customer support system and are always there to render any possible assistance whenever I experience any issue.

Cons:

They don't have flexible mobile App features, to have the best experience with Ontraport, I recommend using their desktop version. It will be super cool if you could improve your email tracking for each individual user.

Complicated + Expensive....Better Options In My Experience

Comments: Frustrating and expensive would be the best way to sum it up. ActiveCampaign feels like a better option that costs less....if you're going to go with an expensive option with all the features + potential power, might as well go with InfusionSoft If you're going to use an InfusionSoft or an Ontraport....you better be (or have someone on team) with some technical chops + patience for troubleshooting.

Pros:

It is essentially a 'full stack' tool in that you can create your marketing web pages and forms in Ontraport that then connect directly to your CRM, email, marketing automation, etc tools It has the potential to be powerful and allow what would normally take multiple tools to be housed all in one.

Cons:

It was complicated to use. It was honestly easier to manage multiple different tools and tie them together via Zapier or API or other integrations. Had multiple frustrating issues working with the Ontraport tool to the point where we ended up switching away.

I love this CRM! Ontraport has changed the way I do business

Comments: Amazing experience from the day I joined over 4 years ago until today.

Pros:

I love this CRM! Ontraport has changed the way I do business and I recommend it to all my clients (and let's face it - to anyone who will listen). The support is wonderful and the platform is powerful. You can set up any funnel you can dream up! Before OP, I was overworked, after getting OP I have so much more time to pour into my clients. You won't regret making the leap! Questions - ask me!

Cons:

The only thing is that at the time of this review they don't YET have countdown timers in their emails - but the key word is "YET" because they are always taking new feature requests from their community.

Good in theory, buggy overall

Comments: Not having to juggle between a bunch of other software.

Pros:

Ontraport does a lot of things. For the small businesses that are just starting and not sure what they want, Ontraport is great.

Cons:

Ontraport made me terrified of all-in-one solution packages. It does a lot of things... but nothing well. Every solution that it solves also has a huge "Yes, BUT..." Rising prices, followed by my inability to do what I need for it to do perfectly, has made me leave Ontraport. Like, being able to control permissions for wordpress pages is neat. But incredibly tedious to disable access when there's a lot of content. Subscriptions would be hard to manage if the customer had multiple products. Email campaigns were difficult to execute. Just a long laundry list of problems. If you're a small business that DOES know what you want, and the software to handle it -- I recommend that solution instead.

Tedious and complicated system with Bugs that cost a lot of Time & Money

Comments: So far not good, overall the Customer Support is great and they are very helpful and friendly, however on the other hand, when technical issues occur like the one I am going through, where the Automation does not work, it takes ages to figure it out and get it sorted.
I am considering to leave ontraport if it is not fixed soon and they are not making it up to me for wasting my time by giving me at least 1 month for free, for all the inconvenience they caused due to their technical errors and lack of judgement to figure it out in the first place when I first mentioned it over 1 week ago.

Pros:

At first it looked simple and the Dashboard with the navigation on the menu is okay to get used to it.

Cons:

1. The Automation isn't working, even when following all the steps and get support to double check that everything is in order, I have a landing page setup with the correct optin form and the campaign email messages are in order too, but it does not trigger the campaign when I optin with an email address. 2. The Page building tool is sometimes cluncky and freezes on you, so one has to go back and refresh the page, before you can proceed with setting up and building your Landing or Sale Pages. 3. Confusing structure on how to setup an automation, there are so many small steps in between that one has to consider that if you are not a technical genius you will need a Psychiatrist after having completed a setup, because of the stress you will go through getting there. 4. Expensive for what it does and not practical, very time consuming to get even the first campaign launched, 2 months passed and I have yet to experience the Benefits of using ontraport.

More than just CRM - its a marketing machine

Comments: Great customer service.

Pros:

Ontraport is amazing - its vast number of features means it can supercharge your business. From drag and drop web page construction to marketing funnels and all the standard CRM features, it means my business can be nearly fully automated, from SMS reminders to the checkout.

Cons:

User interface can take a bit of getting used to but with each update and new release, it's getting much easier.

SMS Customer Support

Pros:

the data collecting part is easy. like how many people opened and clicked is a huge factor for email list managers.

Cons:

Some goals arent working as expected. Not all the time but I did SMS recently and I am happy that Chase helped me to dig into it.

Great CRM to start

Comments: Overall a great CRM to start, but as the business grows you better look for other options. Great value for the price though.

Pros:

What I liked the most about Ontraport is that it's very user friendly. It allows you to send marketing emails with a few clicks, manage leads and keep track of sales.

Cons:

It has lack of some features like more advanced options in workflows, that's why we decided to move to another CRM

Very slow

Comments: Very frustating...

Pros:

It served the purpose of contact management

Cons:

Very slow browsing between pages every time I clicked

Simply the best CRM I have ever used

Comments: Simply a great product. I have used and implemented multiple CRMs, from big names to smaller ones, but this really is the cream of the crop. Recommend highly.

Pros:

Great customer support, super flexible tool, straightforward integration, not really much more you could ask for from a CRM.

Cons:

Visually it is not incredible, the UX takes a bit of time getting used to and the dashboard could do with some improvements and more features, but this is a small price to pay.

Great CRM system!

Comments: Overall, its a great place to keep our contacts and to schedule email campaigns.

Pros:

I usually deal with sending emails to a great amount of contacts. Writing an email is easy on Ontraport and scheduling features are great!

Cons:

What I dislike about Ontraport is that there is currently no spacing options. We can't adjust the spacing for our emails. It also lacks font options.

Awesome support!

Pros:

I said its easy to use but that doesn't mean its easy to learn as lots of conditional logic, etc. is not necessarily 1st grade math when you have lots of stuff going on! But from what I hear its lightyears better than infusionsoft. If you do need help, Ontraport's support is amazing! There live chat is almost always available - including weekends and they are very helpful.

Cons:

Nothing yet. I've been on for about a month. I'm sure there are things they suck at compared to others as no one is great in all things (in my exp) but I haven't found those areas yet.

Great CRM software - terrible email builder

Pros:

Ontraport is a powerful system for managing my business. At first glance, it has everything I need - CRM, email automations, all the good stuff. If you aren't as picky as me, it should meet your needs

Cons:

I had a lot of issues with Ontraport - mostly in the realm of marketing automation. The biggest issue - the one that caused me to cancel almost immediatly - was the fact that you can't put bullet lists into emails! How is that possible? People don't read emails - they scan them.

I was able to set up a book offer page in less than 90 minutes

Pros:

I feel like I can create and publish marketing materials for my business all in the same day, what a concept. If I need support, there is someone to speak to live to help me solve my issue(s) and have a workable product.

Cons:

The cost can be prohibitive, however if you add up all the tools you need to run an online business + human support...this app is a steal!

Solid platform

Pros:

There is so much available through one platform, it's impressive. That might be what I like most, especially for those who are growing their businesses and need some plug and play options and other fully customizable ones. Setting up a membership site, a sales page, etc. can be done fairly easily from one place.

Cons:

I have sometimes wished that certain product/payment options were better. For instance, pay what you can has become increasingly popular in my field, and there aren't a lot of platforms that make it easy to set that up. You can certainly create multiple products at various price points, but it's not the best experience.

Good for the Money

Pros:

Easy to use, support is great. Not as good as Hupspot but much more affordable.

Cons:

You can text contacts, but notifications of text messages in reply are virtually no existent.

Very easy to use, advanced features and blows away the competition.

Pros:

Ontraport is a POWERFUL tool for automation and tops mailchimp, aweber and other AutoResponders as the in depth automation sequences are easily managed and are much more robust than other software.

Cons:

It's very expensive, but that's made up for with outstanding support, great automatic sequences and ease of use.