Who Uses This Software?
We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.
Average Ratings906 reviews
- Overall 4.8 / 5
- Ease of Use 4.6 / 5
- Customer Service 4.9 / 5
- Features 4.6 / 5
- Value for Money 4.8 / 5
- Free Version Yes
- Free Trial Yes
Cloud, SaaS, Web
Mobile - iOS Native
24/7 (Live Rep)
- FareHarbor Holdings
- Founded 2013
FareHarbor is a powerful reservation system designed for tour & activity businesses of all sizes. Built to bring ease and efficiency to every aspect of your business, you'll find all the tools you need to manage your day-to-day on one central dashboard. Use any device to collect customer information, sign digital waivers, or securely accept payment. Do it all with 24/7 support from our friendly customer success team.
- Accommodation Booking
- Activities Booking
- Central Reservation System
- Coach Booking
- Custom Packages
- Customer Management
- GDS / OTA Integration
- Itinerary Creation
- Payment Processing
- Price / Margin Management
- Promotions Management
- Quote Management
- Reservations Management
- Vendor Management
- Website Management
FareHarbor Most Helpful Reviews
Reviewed on 22/10/2019
Event based booking software based on a fee charging model
Comments: Online booking and payments are taken care of through Fareharbor. My payments are received through Stripe which initially took nearly a week to be received by my bank, that appears to have changed recently with payments appearing a working day or two after booking. The account managers are very keen to help and I can imagine that it is an excellent solution for the many businesses who run tours and experiences. It's just not perfect for mine which seems to need corporate levels of functionality and flexibility at a budget price.
Pros: As soon as you are signed up you will be assigned a participative account manager to help you through set up with ideas on how to make your site and sales better. They and the support team are responsive to requests and changes. The user interface choice is quite good but like most online options it relies on great images for best effect. You can manage your own events and many of the standard options are accessible to you the user if you need or want them to be. All the support and set up is free of charge.
Cons: My business is small and flexible. I tend to prefer to set up my own bookings and classes myself which means that I keep coming up against something else I need to ask them to do for me. Despite being a very small business my needs are complex, I want to be able to set up a course that runs on multiple days but that are not necessarily consecutive and for those to be in my calendar when I check. Although the system caters for consecutive days, it requires a really grubby work around for anything else.
by FareHarbor Holdings on 04/11/2019
Hi Helen - thank you so much for taking the time to leave FareHarbor some great feedback. We appreciate your partnership and always strive to make FareHarbor a platform that works for everyone no matter the size of your business. We are always looking for ways to improve, so your feedback will definitely be passed along to the team. Thank you again, and never hesitate to reach out!
Reviewed on 03/10/2019
Very feature-rich & easy to use!
- You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used;
- Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease;
- Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see;
- Reports are highly customisable;
- Fantastic support.
- Needs work on the invoicing module, currently too basic
- API features should be expanded to allow more custom development
- Overall design could be a bit more flat/modern, not at all bad though
by FareHarbor Holdings on 06/11/2019
Hi Andre -
Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities.
We look forward to sharing many more years of success.
Reviewed on 02/10/2019
Fantastic booking system and team
Comments: The effectiveness of my systems and processes have been improved by 100%. The website design and 24/7 support have been more than expected. The SEO and marketing advice it's been fantastic. Thanks to Fareharbor my company improves every day. It's been a great experience in many aspects of my business. Many thanks to all the Fareharbor team.
Pros: This software has helped me in so many ways to grow my business in the tourism industry. The dashboard is very intuitive and user-friendly. Their support couldn't be more amazing, these guys are available 24/7 and super kind. They will always do their best to solve your problems or help you with absolutely anything you ask for. You can contact them over email or phone. It is very unlikely to find the perfect company but Fareharbor deserves this title. Today my company is far more efficient and profitable than a couple of years ago when I was not using them. They have helped me with web design, SEO advice, marketing advice and everything related to the daily operations of my tours. It is a 5 stars company and software. Highly recommended.
Cons: Nothing, it's pretty much amazing, I can't complain.
by FareHarbor Holdings on 11/10/2019
Hi Camilo -
Thank you for taking the time to share your review of FareHarbor. We are thrilled to hear the impact that our teams and software have made on growing your business. We will be sure to pass along your high praises internally.
We look forward to many more years of success! Thank you
Reviewed on 03/10/2019
A powerful channel manager
Comments: SeaZen has growed X3 every year since its first business year 2017 and may reach the break-even point in phase with our forecast. FH is a key partner for this success. Our objective for the future is still to grow. We are currently working into developing a brand licence. We wish to open more solar powered boat club. I hope this will be the opportunity to reinforce our partnership with FH.
Pros: I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available.
The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold.
I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe.
by FareHarbor Holdings on 04/11/2019
Hi Guillaume -
We appreciate the time you took to write this review! We are thrilled to hear that both the software and our support team has exceeded expectations!
It is amazing to see the growth SeaZen has experienced and we look forward to many more years of growth.
Reviewed on 30/05/2019
FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!
Comments: I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank!
Pros: Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.
Cons: I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.
by FareHarbor Holdings on 10/06/2019
Hi Shannon -
We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!