FareHarbor

Excellent service and product

Comments: Overall, I really like Fareharbor - I like the way it looks when people book.

Pros:

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons:

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Seamless offline to online inventory management

Comments: Saves time, improve overall efficiency and customer satisfaction.

Pros:

There are very useful features for every booking and reservations website. Customers can make reservations directly from our site. Its swift integration enables any website to become multilingual providing customers with a variety of payment and communication options.

Cons:

Satisfying. I have experienced the best all along.

All in One Booking / POS System

Pros:

FareHarbor's user-friendly interface makes it easy to manage bookings, schedules, and customer information. This simplicity improves efficiency and reduces errors, allowing us to focus more on delivering exceptional experiences to our customers.

Cons:

I have encountered occasional limitations in the reporting and analytics capabilities within FareHarbor. While it provides essential metrics and insights, there are times when I've needed more flexibility or detailed customization options in generating specific reports or analyzing data trends.

FareHarbor and Tour Management

Comments: I have been using FareHarbor for over 15 months on a daily basis as I give tours on a Segway part time. Its easy to monitor on my mobile home screen and gather data about a client before they arrive. It also lets me know what liability forms they have completed before their arrival. Overall I am happy with my FareHarbor experience.

Pros:

FareHarbor is easy to use as an app on my mobile phone or on the desktop computer. Its responsive and gives me data in real time and this is helpful when client's are making changes so I can react accordingly. Usage is intuitive so no real training is needed.

Cons:

It would be helpful if FareHarbor would highlight clients that are double booked other wise there is no downside to FareHarbor.

FareHarbor allowed us to bring our reservations online

Pros:

Being a cloud-based service, FareHarbor allowed us to move away from our antiquated reservation system to a more robust system that allows online reservations and is much easier to manage for a multiple-site operation.

Cons:

API access for creating new user accounts would be a nice addition.