FareHarbor

by FareHarbor Holdings

Who Uses FareHarbor?

We worked directly with operators to build our software. Reservationists find the ease of booking and rebooking to be our best feature while owners love our unlimited custom reports and cost savings.

What Is FareHarbor?

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events. Through one intuitive Dashboard, FareHarbor eases operations for 13,000+ businesses worldwide. Options like custom seat maps, online seat selection, and automatic assignments can all be tailored to your unique needs while capacity limits and contactless ticket scanning help you maintain the latest safety protocols. All of this alongside our best-in-class, 24/7 support.

FareHarbor Details

FareHarbor Holdings

https://fareharbor.com

Founded 2013

FareHarbor pricing overview

FareHarbor has a free version and offers a free trial.


Free Version

Yes

Free Trial

Yes

FareHarbor deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

FareHarbor Features

  • Barcode / Ticket Scanning
  • Concessions Management
  • Customer Data Management
  • Employee Management
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Promotions Management
  • Season Tickets
  • Seating Map
  • Ticket Brokering
  • Ticket Reservations
  • Website Management

View full list of Ticketing Systems

  • Activities Booking
  • CRM
  • Central Reservation System
  • GDS/OTA Integration
  • Itinerary Creation
  • Multi-Day Booking
  • Package Creation
  • Payment Processing
  • Pricing Management
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Resource Management
  • Vendor Management
  • Waiver Management
  • Website Management

View full list of Tour Operator Software

FareHarbor Alternatives

More FareHarbor alternatives

FareHarbor Reviews for UK Users

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.6
Customer Service 4.9
Features 4.6
Value for Money 4.8

Review software

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Emma P.
Owner
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 02/10/2019

"Excellent service and product"

Comments: Overall, I really like Fareharbor - I like the way it looks when people book.

Pros: The customer service is amazing and fast
On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons: I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Vendor Response

by FareHarbor Holdings on 08/10/2019

Hello Emma -

Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.

Thanks!

  • Reviewer Source 
  • Reviewed on 02/10/2019
P.t. M.
Magician
Entertainment, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/02/2021

"Stellar Service!"

Comments: My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

Pros: I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

Cons: I don't have any cons to report. So far my experience has been very positive.

Vendor Response

by FareHarbor Holdings on 12/02/2021

P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that!

We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard.

As always, our 24/7 Customer Support team is standing by and ready to take your call or email!

  • Reviewer Source 
  • Reviewed on 10/02/2021
Rebecca C.
Campground Manager
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    2 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 19/01/2021

"Clunkier than we'd like but it gets the job done"

Comments: We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Pros: Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the system seems to function differently depending on which page it links from, and we can't figure out why. (I've emailed to ask to talk to a rep for a tour or consultation two weeks ago and am awaiting a response.) Also, once an event has passed, it disappears from the calendar when it would help us to answer fewer questions if those events remained available for guests to see. What's more, our staff finds it, well, not difficult to use, but clunkier and more difficult than the other systems we use (e.g. CampLife, Asana, Square). For example, issuing refunds or moving a reservation to a different day or time is confusing--I feel like I have to click on several things and go back before I find where I'm trying to go. That said, our bookkeeper loves the report function. It's robust enough to account for our different needs but not so much that it's overwhelming.

Cons: We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Vendor Response

by FareHarbor Holdings on 04/02/2021

Hi Rebecca -

We understand that certain aspects of FareHarbor's features and functionalities can be robust.

We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use!

  • Reviewer Source 
  • Reviewed on 19/01/2021
Antoinette L.
Owner
Entertainment, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/11/2020

"FareHarbor Daily User"

Comments: I am very happy with FareHarbor! I like that there is no monthly fee that I have to pay and the fees that my customers have to pay are small.

Pros: I like the ease of the software and how quickly I am able to get a response from the support team when needed.

Cons: I wish the colors were more vibrant on the booking calendar. I have 3 separate escape rooms and the current color scheme is hard to distinct the difference between each room in the booking calendar.

Vendor Response

by FareHarbor Holdings on 13/11/2020

Hi Antoinette -

Thank you for taking the time to write this review! We are happy to hear you have had a great experience working with our team, from our Sales team to our Support!

We appreciate your feedback about the colors on the booking calendar! Be on the lookout for our Product & Feature release emails as our team is always looking for ways to enhance the customer experience in our Dashboard.

  • Reviewer Source 
  • Reviewed on 05/11/2020
Christina S.
Owner
Recreational Facilities & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/11/2020

"Our small business LOVES FareHarbor!"

Comments: We are so happy we made the switch to FareHarbor two years ago. We have a cleaner website that is user friendly with increased sales. The support teams work hard to make changes and keep our website performing seamlessly as we add new products and grow and expand. They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

Pros: Easy to use, team friendly, quick and efficient. The change over from our previous company was seamless and the support is incredible!

Cons: Only that the fees are among the highest in the industry.

Vendor Response

by FareHarbor Holdings on 20/11/2020

Hi Christina!

Thanks so much for taking the time to write this review and your partnership over the past few years! It has been our pleasure working with you it is great to see how our software has helped the Sawgrass Recreational Park team.

I'll be sure to pass along your great feedback to the rest of the FareHarbor team and we look forward to continue growing this partnership, together!

  • Reviewer Source 
  • Reviewed on 18/11/2020