PhoneBurner

by PhoneBurner

Who Uses PhoneBurner?

Sales professionals and SMB customers and teams who use the telephone as a sales tool, and want to simplify contact management, follow-up, and sales workflow.

What Is PhoneBurner?

Powering thousands of clients and millions of calls. PhoneBurner's power dialer helps you reach 447% more customers per hour, without any additional software. Use our CRM to manage and sort prospects in efficient new ways, or integrate with Salesforce or your own CRM. Create custom dialer buttons to streamline workflow, instantly leave voicemails and send emails. Track email opens and attachment views. Call recording. Local ID. Call tracking and more. Cloud based platform.

PhoneBurner Details

PhoneBurner

https://www.phoneburner.com

Founded 2009

PhoneBurner Software - Your CRM or Ours
PhoneBurner Software - Dial 60-80 Leads Per Hour
PhoneBurner Software - Automate Post-Call Emails
PhoneBurner Software - Manage Contacts with Ease
PhoneBurner Software - Monitor Your Entire Team
PhoneBurner video
PhoneBurner Software - Your CRM or Ours - thumbnail
PhoneBurner Software - Dial 60-80 Leads Per Hour - thumbnail
PhoneBurner Software - Automate Post-Call Emails - thumbnail
PhoneBurner Software - Manage Contacts with Ease - thumbnail
PhoneBurner Software - Monitor Your Entire Team - thumbnail

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Starting price

US$149.00/month
US$10.00/month
N/A
US$20.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial Yes
Free Trial Yes

PhoneBurner deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

PhoneBurner Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Data Import/Export
  • IVR / Voice Recognition
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Live Chat
  • Local Caller ID
  • Monitoring
  • Multi-Channel Communication
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

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  • Call Duration
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Contact Database
  • Contact Management
  • Customer History
  • Customisable Caller ID
  • Customisable Reports
  • Customizable Fields
  • Data Import/Export
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Inbound Reporting
  • Interaction Tracking
  • Invoice Management
  • Lead Capture
  • Lead Distribution
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Outbound Reporting
  • Performance Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Third Party Integrations
  • Unattended Call Management
  • User Management
  • Voice Mail
  • Who Answered Log

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  • Contact Management
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  • Email Management
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  • Contact Database
  • Contact Management
  • Customisable Reports
  • Event Triggered Actions
  • File Transfer
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  • Interaction Tracking
  • Live Chat
  • Monitoring
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  • On-Demand Recording
  • Performance Management
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  • Call Scripting
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  • Automated Scheduling
  • Call Recording
  • Callback Scheduling
  • Client Management
  • Collections Management
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  • Communication Management
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  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Reporting
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Templates
  • Financial Analysis
  • Financial Management
  • Historical Reporting
  • In-House Collections
  • Invoice Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multiple User Accounts
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  • Payment Plans
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  • Real Time Analytics
  • Real Time Reporting
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  • Reminders
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  • Forecasting
  • Fraud Detection
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  • Invoice Management
  • Invoice Processing
  • Monitoring
  • Performance Management
  • Performance Metrics
  • Purchase Order Management
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  • Contact Management
  • Customer History
  • Customisable Reports
  • IVR / Voice Recognition
  • Interaction Tracking
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  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Scripts
  • Phone Key Input
  • Predictive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
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  • Text to Speech
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  • Voice Mail

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  • Campaign Management
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  • Customer Database
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Management
  • Email Management
  • Email Templates
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  • Interaction Tracking
  • Lead Capture
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  • Insurance Rating
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  • Lead Management
  • Life & Health
  • Monitoring
  • Pipeline Management
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  • Customer Database
  • Customer Statements
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  • Direct Mail Management
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  • Document Storage
  • Electronic Applications
  • Email Marketing
  • Escrow Management
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  • For Borrowers
  • Government Loans
  • HUD Settlement Statements
  • Integrated Vendor Services
  • Lead Management
  • Lender Search
  • Loan Management
  • Loan Origination
  • Loan Servicing
  • Marketing Automation
  • Multi-Branch
  • Multi-Company
  • Outsource Processing
  • Payment Tracking
  • Pipeline Management
  • Pre-Qualification
  • Pricing Management
  • Promissory Notes
  • Property Tax Management
  • Refinance Management
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  • Email Invitations & Reminders
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  • Event Management
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PhoneBurner Reviews for UK Users

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.8
Customer Service 4.8
Features 4.7
Value for Money 4.7

Review software

Share your experiences with other software buyers.

Write a Review!
Martin R.
Business Development
Information Technology & Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/04/2021

"Power Dialing and Contact Management with SUPERB customer support."

Comments: PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position.

Pros: The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Cons: It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

  • Reviewer Source 
  • Reviewed on 13/04/2021
Luis S.
ACCOUNT EXECUTIVE
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/03/2019

"Easy to Use"

Comments: As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros: Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons: Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

  • Reviewer Source 
  • Reviewed on 20/03/2019
Misty H.
marketing rep
Financial Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/06/2021

"Need to make more calls? YOU NEED THIS!!"

Comments: I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!

Pros: I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!

Cons: I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.

  • Reviewer Source 
  • Reviewed on 03/06/2021
Alexandre M.
President
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/11/2019

"Best customer service of all 7 call software I used. Outstanding."

Comments: You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros: I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons: I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Vendor Response

by PhoneBurner on 08/11/2019

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

  • Reviewer Source 
  • Reviewed on 06/11/2019
Tom N.
National Sales Manager
Financial Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/01/2021

"Outstanding CRM for Generating More Calls, Emails, and Voicemails"

Comments: Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Pros: Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons: It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

  • Reviewer Source 
  • Reviewed on 06/01/2021