Who Uses This Software?

Our target audience is not limited or exclusive to just service and maintenance companies. If you employ field operatives to carry out planned or reactive jobs, our solution will be perfect for you.

Average Ratings

33 reviews
  • Overall 4.6 / 5
  • Ease of Use 4.6 / 5
  • Customer Service 4.9 / 5
  • Features 4.8 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Tracer Management Systems
  • http://www.joblogic.com
  • Founded 1998

About Joblogic

Joblogic Service Management Software enables your business to take the next step towards better efficiency, productivity and profitability. From logging quotes to accepting payments, scheduling jobs to managing assets, Joblogic connects your workforce and customers together. Our easy-to-use Mobile App allows your field workers to record job information, fill out compliance sheets, accept jobs and more. Try out Joblogic today with a 30-day Free Trial.

Joblogic Features

  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • For Commercial and/or Industrial Electrical Contractors
  • Mobile Access
  • Quotes/Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Bills of Material
  • Budgeting & Forecasting
  • Change Orders
  • Cost-to-Completion Tracking
  • Invoice Management
  • Overrun Reporting
  • Percent-Complete Tracking
  • Production Cost Tracking
  • Purchase Order Management
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Inventory Management
  • Key & Lock Management
  • Mobile Access
  • Predictive Maintenance
  • Preventive Maintenance
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Mobile App
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Chemical Management
  • Customer Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Work Order Management
  • Condition Monitoring
  • Inspection Management
  • Maintenance Scheduling
  • Mobile Access
  • Predictive Maintenance
  • Purchasing
  • Reminders
  • To-Do List
  • Vendor Management
  • Work Order Management
  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Joblogic Most Helpful Reviews

First class customer service!

Reviewed on 25/01/2019
Myles E.
Company Director
Electrical/Electronic Manufacturing, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have been operating for 50 years, and all our systems and records have until very recently been paper-based. This has created various bottlenecks that have been damaging in terms of efficiency and responsiveness to customer requirements. I have embarked upon a root and branch upgrade of our business processes, hardware, software, training and recruitment and part of this has been sourcing a CRM/Job Management System that will allow us to refine our processes across all our activities and improve efficiency. We've started using Joblogic only recently but have rolled it out across the company already because the staff and management have picked it up so quickly. We have already noted significant improvements in our responsiveness to customers. All our office staff now have instant information to hand, instant updates from field engineers and can provide answers immediately over the phone despite not even necessarily having known a job was being undertaken. We aim to use Joblogic to the full, from creating quotes to purchase orders, to completing jobs and linking all the end result into our accounts software.

Pros: The software is easy to use, and the interface uses plain English text. The menu structure is excellent and intuitive. The manuals get you off the ground quickly by focusing on the most used elements, and are backed up by great videos and an extremely helpful, proactive and supportive 'on-boarding' team that are available through the live Chat service, by phone or email. I've used the chat system extensively as I've needed to ramp up the project quickly in all areas of the business in order to move from the paper-based system to this one without having the two running parallel for too long. The team at Joblogic have helped us every step of the way so far with rapid support, great work on the back-end and a great ear for our needs.

Cons: The software and therefore our data is web-based. It's a risk for us to put all our work, notes, client files and potentially years of data somewhere other than on our offices. In an ideal world we'd have the software installed locally on our computers and our data files local too. Having said this, I raised my concerns with Joblogic and they told me how to export our data, which at a push could then be re-imported into another software developer's package if the worst happened with Joblogic.

Vendor Response

by Tracer Management Systems on 08/02/2019

Myles, thank you so much for taking the time to review Joblogic.

It's great to hear that your implementation has been a success. We're pleased that you've enjoyed working with our on-boarding team too.

We do pride ourselves on having quality software but even more so on our customer service, so it's nice to know that you've had a good experience. Thanks again for choosing Joblogic.

Easy to use database with flexibility and good support

Reviewed on 22/08/2017
Carole W.
Operations Manager
Construction, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We can streamline our day to day tasks through to our operatives and also link effectively to all our clients

Pros: Can use either desktop, mobile or web version of product. The software is easy to use and therefore you can train new staff quickly. You can report easily from Job Logic and you can also connect to Excel and then cut and slice the data using pivot tables

Cons: Can be restrictive if suggestions for improvement are not taken on board by all customers. Because we have bespoke the product in the past, it is then difficult to upgrade easily to take into account the changes we have made.

Vendor Response

by Tracer Management Systems on 14/03/2018

Hi Carole,
Thanks for you review of our software.
Its good to hear how easy and flexible you find the software to use, as well as the powerful reports contained within.
We always listen to feedback off clients and look to progress any ideas that suit or we feel would enhance the use of the system.

Regards
Joblogic Team

Long term relationship with joblogic - always had great service!

Reviewed on 22/08/2017
James M.
Business Development Manager
Consumer Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Allows us to provide our customers with smart reporting that competitors may not be able to produce.

Pros: The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process.

Cons: The system can be too reliant on human input. Would like to see a few more automated features throughout.

Vendor Response

by Tracer Management Systems on 14/03/2018

Hi James,
Thanks for the great review!
Always to good to hear feedback from one of our long standing customers.
Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature.
The automated features are on the horizon for you in the future and we will be in touch to discuss them with you.

Regards
Joblogic Team

Now that I have had formal training I feel I will be able to use job logic to its full potential

Reviewed on 02/06/2017
Vicki E.
Admin Team Leader
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Its ease of use. very easy to use when you know how. I am looking forward to timesheets being easier when the engineers are taught to use it correctly.

Cons: I think a few reports need to be changed and then it will work better for the company, I don't like that you cant have more than one screen open at a time i.e. doing a purchase order you can't then open the job page.

Vendor Response

by Tracer Management Systems on 02/06/2017

Hi Vicki,
Thank you for taking the time to review our software.
We are happy that you have now found your feet with the software after some training.
We are sure over the coming months you will see more & more benefit from the ideas you formed with our trainer.

Thanks again!

The Joblogic Team

JobLogic review following training

Reviewed on 06/09/2016
Rebecca B.
Commercial Manager
Construction, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company.

Pros: Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems.

Cons: That assets are displayed in the parts page.

Vendor Response

by Tracer Management Systems on 06/09/2016

Hi Becky,
Thanks you for such a positive review for our team here in Birmingham and for the software as a whole.
Its good to know you found the team so helpful and that you have been well looked after by our training team.
Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help.
JobLogic

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