--- description: Discover the benefits and disadvantages of Intercom. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.co.uk/software/134347/intercom Page: 1 / 47\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) > Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. > > Verdict: Rated **4.5/5** by 1134 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intercom? Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1134 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Fin - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United Kingdom, United States ## Features - AI/Machine Learning - Activity Dashboard - Automated Responses - CRM - Campaign Analytics - Campaign Management - Campaign Scheduling - Catalog Management - Chat/Messaging - Chatbot - Client Management - Collaboration Tools - Contact Management - Customer Experience Management - Customer History - Customer Support - Customisable Branding - Customisable Templates - Data Import/Export - Email Management - Email Marketing - Email Tracking - Incident Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Language Detection - Lead Management - Lead Qualification - Live Chat - Marketing Automation - Mass Texting - Mobile Access - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Pre-Configured Bot - Query Suggestions - Real-time Consumer-facing Chat - Reporting & Statistics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Subscriber Management - Survey/Poll Management - Surveys & Feedback - Transfers/Routing - User Onboarding - Workflow Management ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Marketing Automation Software](https://www.capterra.co.uk/directory/6/marketing-automation/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4086 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18797 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3465 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Intercom Review" — 4.0/5 > **Verified Reviewer** | *8 May 2026* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates. > > **Cons**: The search functionality in the outbound section isn't very capable of finding messages that have been sent out. ----- ### "Fin is a game changer, best product on the market." — 5.0/5 > **Steve** | *28 April 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Fin AI Agent is amazing. Its so easy to set up and provides amazing customer service. We switched to Intercom specifically for Fin and it has exceeded our expectations. The resolution and CSAT have been amazing. It's also amazing to see how quickly Fin is evolving. In the last year, we've seen Intercom develop and deploy so many useful features for Fin that have made it even better. I'm always excited to see what's next for Fin. > > **Cons**: We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a couple metrics for calls. > > Intercom is amazing. We're so happy we moved from Zendesk to Intercom. Fin is a game changer and they're a great company that is improving at pace. ----- ### "Best in class support solution" — 5.0/5 > **Verified Reviewer** | *20 February 2025* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: The unified agent experience, and the customisability within the agent front end. We are able to integrate data far more easily than we were with our existing solution and platforms we assessed. > > **Cons**: The pricing model is slightly steep, with functionality which would be considered essential on other platforms (balanced agent loading\!) stuck in the highest tier. > > I have been extremely impressed with the functionality within Intercom and how it can support our SaaS business. Whilst pricing can be seen as slightly high, you do get what you pay for. ----- ### "Intercom Review" — 4.0/5 > **Sean** | *26 June 2025* | Medical Practice | Recommendation rating: 7.0/10 > > **Pros**: I really like how it helps our company engage with prospects outside of normal working hours. It also enables us to use AI to give tailored automatic responses to requests. > > **Cons**: It can take quite a long time to get to grips with all the features and to use the software correctly. > > Very happy using Intercom and it has become a key software for our company over the last couple of years. ----- ### "Great user experience and trust" — 5.0/5 > **Irina** | *18 April 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Clean user experience, increasing user confidence in the product. Beautiful UX > > **Cons**: Higher prices by number of seats required for the business overall ----- Page: 1 / 47\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data