--- description: Discover the benefits and disadvantages of Intercom. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.co.uk/software/134347/intercom Page: 1 / 46\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) > Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. > > Verdict: Rated **4.5/5** by 1130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intercom? Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1130 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intercom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Automated Responses - Automated Routing - CSAT Survey Structure - Campaign Analytics - Campaign Management - Campaign Scheduling - Catalog Management - Chat/Messaging - Client Management - Contact Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Templates - Email Marketing - Email Tracking - Event Triggered Actions - Feedback Management - Inbox Management - Incident Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Language Detection - Lead Qualification - Live Chat - Marketing Automation - Mass Texting - Message Personalisation - Mobile Access - Mobile Optimization - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Self Service Portal - Subscriber Management - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - User Management - User Onboarding - Visual Analytics ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Marketing Automation Software](https://www.capterra.co.uk/directory/6/marketing-automation/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4066 reviews) 2. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1708 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3399 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18761 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1749 reviews) ## Reviews ### "Fin is a game changer, best product on the market." — 5.0/5 > **Steve** | *28 April 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Fin AI Agent is amazing. Its so easy to set up and provides amazing customer service. We switched to Intercom specifically for Fin and it has exceeded our expectations. The resolution and CSAT have been amazing. It's also amazing to see how quickly Fin is evolving. In the last year, we've seen Intercom develop and deploy so many useful features for Fin that have made it even better. I'm always excited to see what's next for Fin. > > **Cons**: We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a couple metrics for calls. > > Intercom is amazing. We're so happy we moved from Zendesk to Intercom. Fin is a game changer and they're a great company that is improving at pace. ----- ### "Best in class support solution" — 5.0/5 > **Verified Reviewer** | *20 February 2025* | Events Services | Recommendation rating: 10.0/10 > > **Pros**: The unified agent experience, and the customisability within the agent front end. We are able to integrate data far more easily than we were with our existing solution and platforms we assessed. > > **Cons**: The pricing model is slightly steep, with functionality which would be considered essential on other platforms (balanced agent loading\!) stuck in the highest tier. > > I have been extremely impressed with the functionality within Intercom and how it can support our SaaS business. Whilst pricing can be seen as slightly high, you do get what you pay for. ----- ### "Fantastic Product For Managing Your Support Chats" — 5.0/5 > **Joel** | *25 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Managing and completing Support chats within Intercom is great. It is very easy to track which chats are needing urgent attention and once you have completed a chat, it is easy to snooze them until your preferred time. We have just started using the AI function which seems to be working well so far. > > **Cons**: Occasionally, if you have lots of chats, it can be confusing to see which Support rep is working on a chat and which are free to be able to be worked on. > > In my experience, Intercom has been great to work with. They have released some new features that are part of our general subscription which is always a bonus. ----- ### "Easy to use and integrates nicely" — 4.0/5 > **Ian** | *22 April 2025* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Easy to use - some good functionality, integrates easily into your site > > **Cons**: Can be quite intrusive and could do with some functionality that allows you to control how it turns up ----- ### "Love Intercom" — 5.0/5 > **Deniz** | *21 August 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I've been using Intercom for 4 years and can see how much product improvements and new features Intercom invests in to. Intercom is a tool that makes CS a lot easier for not only Champions but also managers who are responsible for their team's metrics and improvements. Fin (the bot) and workflows are great tools for us that we've been using regularly. > > **Cons**: I find Intercom's reports to not be easy to understand and read. It does require a lot of fine tunning to get a report you wish to have and that's very limiting. > > Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great. ----- Page: 1 / 46\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data