--- description: Discover the benefits and disadvantages of Intercom. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intercom Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom](/software/134347/intercom) # Intercom Canonical: https://www.capterra.co.uk/software/134347/intercom Page: 1 / 47\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) > Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. > > Verdict: Rated **4.5/5** by 1132 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Intercom? Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1132 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Intercom - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Australia, Canada, France, Germany, Hong Kong SAR China, Ireland, Netherlands, New Zealand, Singapore, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Automated Responses - Automated Routing - CSAT Survey Structure - Campaign Analytics - Campaign Management - Campaign Scheduling - Catalog Management - Chat/Messaging - Contact Management - Contextual Guidance - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Templates - Email Marketing - Email Tracking - Event Triggered Actions - Feedback Management - In-App Training - Inbox Management - Incident Management - Interaction Tracking - Knowledge Base Management - Knowledge Management - Language Detection - Lead Qualification - Live Chat - Marketing Automation - Mass Texting - Message Personalisation - Mobile Access - Mobile Optimization - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Self Service Portal - Subscriber Management - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - User Management - User Onboarding - Visual Analytics ... and 57 more features ## Integrations (100 total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Marketing Automation Software](https://www.capterra.co.uk/directory/6/marketing-automation/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1755 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1716 reviews) ## Reviews ### "Decent tool for customer comms" — 4.0/5 > **Isla** | *11 April 2026* | Motion Pictures & Film | Recommendation rating: 9.0/10 > > **Pros**: The unified inbox is great for keeping track of customer conversations across different channels, like email and chat. It really helps our team stay organised and respond faster. The proactive messaging features are also pretty solid for engaging users at the right time, we've seen good results with those. > > **Cons**: The pricing can get a bit steep as you scale up, especially if you need advanced features beyond the basic support. Also, some of the finer configuration options for automation rules took a bit to figure out, documentation could be clearer on that. ----- ### "Its a great system for customer service" — 5.0/5 > **Veronica** | *1 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It has been over a year working with this system, and Im just happy that it exist. It takes a while to get a hold of it, but once you master their dashboard and all the functions, it becomes your best friend when handling multiple queries and solving customer issues. > > **Cons**: One thing I dont like much is the fact that you cant block team mates from closing messages. Sometimes tickets get closed by accident and it makes the process difficult. > > It has been great; there are a couple of things that I wish they would improve, such as blocking certain users, blocking closing messages, and other small details that would make the experience easy. ----- ### "Excellent tool for live chat and customer contact" — 5.0/5 > **Rupa** | *29 November 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Its easy to setup, quick learning curve , has good set of features and excellent integrations > > **Cons**: Learning the administration bit of it is a little tricky > > It has been great. have been using Intercom for more than 6 years now. ----- ### "Fin is a game changer, best product on the market." — 5.0/5 > **Steve** | *28 April 2025* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: Fin AI Agent is amazing. Its so easy to set up and provides amazing customer service. We switched to Intercom specifically for Fin and it has exceeded our expectations. The resolution and CSAT have been amazing. It's also amazing to see how quickly Fin is evolving. In the last year, we've seen Intercom develop and deploy so many useful features for Fin that have made it even better. I'm always excited to see what's next for Fin. > > **Cons**: We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a couple metrics for calls. > > Intercom is amazing. We're so happy we moved from Zendesk to Intercom. Fin is a game changer and they're a great company that is improving at pace. ----- ### "Love Intercom" — 5.0/5 > **Deniz** | *21 August 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I've been using Intercom for 4 years and can see how much product improvements and new features Intercom invests in to. Intercom is a tool that makes CS a lot easier for not only Champions but also managers who are responsible for their team's metrics and improvements. Fin (the bot) and workflows are great tools for us that we've been using regularly. > > **Cons**: I find Intercom's reports to not be easy to understand and read. It does require a lot of fine tunning to get a report you wish to have and that's very limiting. > > Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great. ----- Page: 1 / 47\ Next: [Next page](https://www.capterra.co.uk/software/134347/intercom?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/134347/intercom) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data