Who Uses This Software?

RepairShopr is designed to serve all kinds of repair shops and field service businesses, from one-person armies to multi-location franchises alike.

Average Ratings

112 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$49.00/month
  • Pricing Details 3 tiers of paid pricing ($49.99, $99.99, $99.99) dependent upon features.
  • Free Version Yes
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • RepairShopr
  • http://www.repairshopr.com
  • Founded 2010

About RepairShopr

Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

RepairShopr Features

Vendor has not completed this information.
  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Barcodes/Labels
  • Billing & Invoicing
  • CRM
  • Intake Forms
  • Inventory Management
  • Point of Sale (POS)
  • Repair Tickets
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Appraisal Management
  • Commission Management
  • Consignments
  • Customer Purchase History
  • Jewellery Design
  • Marketing Management
  • Multi-Store Management
  • Pricing Management
  • Repair Tracking
  • Supplier Management
  • Wholesaler Management
  • Cataloguing / Categorisation
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • eCommerce Integration
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
Vendor has not completed this information.

RepairShopr Most Helpful Reviews

Not just for Retail Computer Shops

Reviewed on 02/03/2019
Charissa P.
Operations Manager
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly.
I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system.
Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need.

Pros: The integration with other programs makes this unstoppable!
This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford.
One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished.

Cons: Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location.

A great inventory management tool that's easy to use for all employees!

Reviewed on 04/03/2019
Tanmay M.
Audio Engineer
Media Production, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: What I like most about RepairShopr is the flexibility it allows its users in creating and maintaining varying degrees of inventory items. What if you had 2 products that were "technically" the same but varied in price, varied in build quality, etc. RepairShopr allows you to create those categories from the bottom up so you can create as much nuance as needed between various inventory items while abstracting away the "back end" of these complex rules to other users. This is great because you can have rather complex "if then else" scenarios in play for how certain items are to be used and the program is able to create conditionals that only "pop up" certain items which match the complex rules that the administrator can create. This ensures that employees don't need to be told to remember these rules: As long as they work within the system, they will never make a mistake (unless it's human error, of course).

Cons: What I liked least about RepairShopr is the interface to switch between users. It's very easy, while in a rush, to overlook that another user was signed in previously. While a huge portion of that is human error and employees not paying attention, perhaps a little more thought into the user interface would prevent this human error from occurring. Perhaps, adding a picture of the employee's face or some sort of visual avatar would be great so an employee knows that another employee is signed in. I think this, overall, ties into the user interface for RepairShopr which can be somewhat technical and very utilitarian. This isn't a bad thing but a more well thought out user interface that is far more human friendly could be extremely beneficial for users overall.

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Reviewed on 11/09/2018
Christian B.
Owner / Operator
Computer Hardware, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Pros: -Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Cons: -Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Repairshopr Review

Reviewed on 12/06/2019
Christopher W.
IT Manager
Computer Networking, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Great! Excellent customer service and great product that they add new features to weekly

Pros: Ease of use. Ability to text customers. Price and customer support

Cons: Lack of built in rmm. Need additional addins to perform automated tasks. Sync to quickbooks works sometimes.

90% coded, but A+ For Effort!

Reviewed on 25/07/2019
Gary G.
Bench Technician
Computer Hardware, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Pros: Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Cons: It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

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