Purplepass Ticketing

Flexible ticketing solution for third party rentals

Comments: Before 2020 we allowed our rental clients to ticket their own events with whichever platform they chose. But when the pandemic hit, we needed a way of better controlling patron access to our venue. We also wanted the ability to socially distance patrons and to produce livestreamed and hybrid events in order to continue with our business while attendance was limited. PurplePass ticked all these boxes for us and gave us a great deal. It's been a great way for us to streamline our rental events, while still allowing our clients to have some element of control. Even after 2+ years of using the software, the team at PurplePass continue to be responsive to any challenges we are experiencing and make us feel valued.

Pros:

We are primarily a rental facility, and wanted to allow our community partners to have limited control over their events. With PurplePass' ability to add other users as a "partner," our clients can edit their event pages, view ticket sales and email customers- but all our events are streamlined under our Chabot PAC umbrella. We can also offer clients the ability to use PurplePass as their merchant account or to use their own merchant account for even more flexibility.

Cons:

As we are using the "beta" version of the software, we get to try all the new tools as they are released- but we do sometimes run into glitches, which can be inconvenient. Luckily, our PurplePass rep, Gabriel, continues to be responsive to any challenges we experience, always coming up with new suggestions for ways to meet client expectations and passing our feedback along to the development team.

Amazing! Best ticketing service I've ever used!

Comments: Purplepass has allowed us to pre-sell and keep track of tickets like never before. It used to take 30+ minutes to get people through the door at the start of an event, but with Purplepass we can accomplish that in under 10 minutes.

Pros:

Purplepass Ticketing is simply the best ticketing software I've ever used or experienced. It's super easy top setup events, and you have more options than you could ever need to fine tune your event. The website integration is easy, and if you run into any issues whatsoever, the customer service team is fantastic! We've switched over to running every event through Purplepass, it's just that good.

Cons:

The backend UI takes a little bit to learn, I think it could be a little bit more user friendly. That being said, the customer service team is very helpful in assisting you.

AWFUL EXPERIENCE THIS YEAR

Comments: Recently HORRIBLE EXPERIENCE. JUST AWFUL.

Pros:

I used Purplepass Ticketing for quite some time now, because of their "live ticket agents" which is basically just an answering service - but have recently had HORRIBLE EXPERIENCES in not being able to sell tickets because they can't even find my show and not being able to receive payment after the fact.

Cons:

MY ticket buyers call my office stating that the Purplepass ticketing call center doesn't even know about my concerts at all. Their "call center" couldn't find it AT ALL. NO MATTER HOW THEY SEARCHED for it. -Purplepass redid their website and my event was not EVEN LISTED ON THEIR CALENDAR. They said it was a 'temporary' issue. Thank you very much. I needed to sell tickets. It is harder than ever and they seemed to care less about this issue and didn't provide any alternative solution. - I cannot, absolutely not (I have tried 25x at least) access my payment after my last concert. They use Deluxe Payment Exchange for echecks. I have been locked out of my account for more than 10 days and not even the representatives at Deluxe Payment Exchange can get into my account! - Purplepass is not reachable by phone and has not provided an alternative way to get my payment. My event was AUGUST 17. It is now AUGUST 31 and I still have not received payment. I just received an email from Deluxe Payment that i now need to wait an additional 2 business days (It is SAT and Monday is a legal holiday) before I can even attempt to change my password again.) - Purplepass wanted me to do a Bank ACH form. I don't trust the company they are dealing with. If they can't even provide me with payment, provide a solution, log into my account even with me on the phone and are having major, ongoing issues with their website as stated by more than 2 of their live agents. - I used to use Brown Paper Tickets for years in the past and never had a problem with them. - Purple Pass does not even provide a way of downloading all ticket buyers information so we can upload their contact and snail mail addresses to market to them in the future. We have to cut and paste individually. It is so labor intensive. JUST AWFUL.

Purplepass: A platform with many features, easy to use, and affordable

Comments: My overall experience was a positive one. I have to say the fact that the Purplepass staff was so accessible is the most impressive. Having worked with various platforms the accessibility of the staff is key.

Pros:

The staff was always available and quickly answered any questions we had. It was super easy to embed Purplepass into our website. It was super easy to code the wristbands with all our events. It was super easy to process our patrons at each of the events.

Cons:

My only issue is that some of the reports could be done better. I couldn't easily pull a list of one event out of our weekend, but we did receive will call lists for each event. So we got the date, just not necessarily in the way we would have liked.

Purple Pass is great to work with!

Pros:

Their customer service is excellent! They always respond quickly to questions, and on a couple of occasions went above and beyond to help me with coding issues.

Cons:

We have liked everything so far! No cons yet.

Purplepass customer service is 10/10, and helped us streamline our antiquated ticketing methods

Comments: We employed purplepass a couple of years ago to help our tailgate bus company, and can’t say enough about the customer service. Even though it was quite a unique operation that needed a lot of customizing, all our reps have been patient and diligent, and I couldn’t picture doing it any other way. It was a game changer for us and has allowed business to grow while streamlining the admin side of things.

Pros:

The interface is easy to operate once you get the hang of it, and my rep [sensitive content hidden] is always very responsive when I need assistance. There’s never been a problem we haven’t been able to solve.

Cons:

Some of the ticket build out can be a little tedious, but that’s probably just the nature of the task. The widget on our website could be better - on mobile it gives limited info, leading people to contact us not realizing the info they need is on Purplepass once they proceed.

PurplePass is SO easy to use!

Pros:

The entire system is easy to work with and when there are a few problems, the customer service staff helps to resolve the issue within a few hours or less.

Cons:

I like the new Beta system, but when I set up a large volume of tickets at once, the system can sometimes jam or slow down. However, once I learned how to empty old data, everything has been running smoothly. This is more due to my learning curve. The customer service staff are right there to help.

Very User Friendly ticketing platform

Comments: I have used Purplepass for my last 3 conventions handling tens of thousands of attendees and vendors and have been happy with the results and plan on continuing with Purplepass as our ticketing partner moving forward

Pros:

Ease of use, very user friendly. Customer Service is top notch and equipment provided is very helpful.

Cons:

Do not have any complaints about using Purplepass's services

Makes my job a breeze!

Pros:

The product is very easy to use, and makes it convenient to block or hold seats if I need to.

Cons:

I wish it were a bit easier to create new floorplans or venues. Most of this issue could be user-error.

island tailgate review

Comments: very good, easy to use and great customer service

Pros:

i just like the ability to customize events. also when i need to add something, their team is very helpful.

Cons:

nothing i can say really. there is nothing i dont like that the team does not address or fix for me

Conference Planning

Comments: Having our attendees have a great platform to purchase conference tickets was a must for our organization. Our attendess all work in the corrections field and needed a way to purchase their tickets quickly and easily. Purplepass provided that.

Pros:

Purplepass was very easy to use and navigate. Being a first time user, this was very important to me as I have used other platforms in the past.

Cons:

There really wasn't anything I disliked about Purplepass. I received great technical support and was able to hit the ground running when using the software.

Purple Pass

Pros:

The customer service has been so great! I like the fact that I have been able to talk to the same rep every time and call them directly. It makes for such an easier time to problem solve for get all of my questions answered.

Cons:

I wish I would be able to pull more detailed reports for the clients. Especially from a marketing standpoint, I noticed a lot of people view the website from purple pass the most. Especially over facebook, instagram, and client advertisements. If I were able to pull the report that is shown on purple pass I would be able to upset the marketing packages you offer to our clients.

Excellent Customer Service

Comments: So very happy. The customer service was exemplary.

Pros:

Ease of set-up and operation. Immediate access to ticket sales.

Cons:

Nothing to like least- it was all good.

Great for an Educational Theatre

Comments: We use this for our Mainstage Season, and their customer service is excellent, we pass along the service fees so all the benefits are actually free to us. We love it.

Pros:

Reserving tickets, allowing for credit card transaction (we pass along fees), online ticketing, easy reporting and will calls. Eliminated the need for hard tickets or scanners.

Cons:

I really kind of like it all. I did invest in the POS scanners, credit card swipers, etc - and have found that I have no use for them in our venues. But that's my own "old school" ticketing thought, and it's good to know we have them if we need them.

Best ticketing software ever! Great company!

Comments: From the day I was contacted as a possible customer, and they had to call me back in six months to make it happen, it has been exceptional. Great customer service in every possible way. Best experience I've ever had in my thirteen years of doing this job.

Pros:

Super easy to learn and use. Lots of flexibility. Allows for moving of tickets to other dates easily.

Cons:

As users, reserving seats for ourselves could have been better explained. The tutorials need a bit of updating, but overall, great program. Finding specific answers was a tiny bit of a problem, mostly knowing where to look, but the staff answered promptly and was always able to help.

An Out-of-the-Box Solution with Outside the Norm Possibilities

Comments: We used to distribute event tickets in person. PP has negated what used to be a few dozen people working for at least one solid day into something one person primarily manages on her own. The first event we offered on PurplePass in Fall 2017 was cancelled due to a hurricane. If we wouldn't have had PP, it would have been a nightmare trying to refund everyone manually. Since we had PP, we simply clicked the button to cancel the event and refund everyone and it all happened automatically!
[SENSITIVE CONTENT] and the team at PP have been awesome to work with!

Pros:

PurplePass has done a great job of listening to our unique needs and creating new features that enabled us to use this cloud software where other options have fallen short. They have a robust way of handling coupon codes (which we use extensively) and the plug-and-play widgets make life easy for our web design team and end customers. The software is adaptable to sell event tickets, T-shirts, or nearly anything else you want to sell.

Cons:

We would love for the software to support unique display words for coupon codes. For instance, if someone types in "FreeTee", it could display "Buy one T-shirt, Get one Free!" instead to the customer.

Excellent Customer Service and Support

Comments: The customer service is outstanding on all three levels: 1 As the administrator, I have great access to support and both questions and issues are handled quickly. 2. For the performers, they are paid on time. 3 the ticket purchasers are treated with patience and respect.Purplepass worked with us intently to see that all of our needs were provided for.

Pros:

It is intuitive software, easy to use and facilitate. I am the administrator, but multiple performers need to access and use it and it all runs seamlessly. Listings to the website can be added quickly. Edits are easy.

Cons:

We have not had any problems with the software. It has been a dream platform for us.

Purplepass has been a valued addition to my tech stack as a pro concert promoter.

Pros:

It has every feature I need and if there's anything lacking, I feel confident in the Purplepass team's ability to help me solve any issues.

Cons:

there's no current needs of mine that are not met by Purplepass.

Chabot College PAC would HIGHLY recommend PurplePass

Pros:

Customer service is above and beyond any expectations we had. We had some mountains to climb during the pandemic (ie, social distanced seating and vaccination documentation). PurplePass accommodated EVERY request we had during the pandemic and continues to listen and act on our needs and requests.

Cons:

Our customers sometimes find it a little cumbersome to purchase a ticket (but in all honesty it's because they are not really computer savvy).

Purplepass has been awesome and had enhanced our event to be alot more effecient!

Pros:

The scanners were easy to use. Since most our staff have personal iphones it was easy to use. The reporting tools is awesome because it shows a breakdown of the sales and fees which is easy to read. I like there is an option to do a seating chart and assigned seating. Also being able to make our event personalized on purplepass.

Cons:

The app felt limited. If we wanted to scan we could only be on the "scanning mode", if we had a walk-in attendee that needed to purchase a ticket we had to remember to change modes. I didnt like the fact that I could not see a list of all attendees admitted. Not being able to add notes on ticket holders so staff that are scanning attendees into the event are alerted when someone has a notation on their ticket

Great ticketing software

Comments: Overall, we love the Purplepass ticketing box office. We researched a LOT of other online ticketing platforms for our school theater and this one had the best rates, and as we came to find out, the absolute best customer service. I cannot recommend this software enough to use for your school theater ticketing!

Pros:

The box office is very easy to use. We were able to train new people how to use it for a show in under 15 minutes. The customer service is absolutely excellent. They respond very quickly to any questions or issues.

Cons:

I found the "promoter site" portion of the software to be very convoluted and confusing. It's not at all easy or intuitive to try to follow or to find things. I was always having to email my customer support rep to ask where to find things or how to do things. This part of the site needs to be streamlined and made about 100% easier to use. I'm good at following "how to" steps, but again always had to email my rep for him to send me the screen shots of the "how to's"....could not even find that myself on the site. I can't say enough about how bad the promoter site portion is, and how they need to fix this.

Easy ticketing option

Comments: I am overall very satisfied with the product and the customer support.

Pros:

I like that I can reserve or block seats from home and I can switch tickets easily and contact ticket buyers.

Cons:

I can’t think of anything I don’t like about the software.

PurplePass Review

Comments: It's a good program for us, overall. It gets the job done!!

Pros:

It works well most of the time for me and others in our Culinary Department. It gives us up-to-date info on reservations that have been made.

Cons:

However, the reservation process is a little confusing for some people, especially senior citizens. The reservation "page" could be more user-friendly.

Professional and Organized

Comments: Purplepass was a great tool for the event, especially since the promoter had never sold tickets online for this community based event but the option of purchasing via Purplepass saved a lot of time from driving around town and opened up opportunities for clients further away (and some out of town) to secure locations before arriving for the event.

Pros:

The convenience and professionalism that met users online was excellent. It made purchasing tickets easy and for an event that offered hard tickets, was a great tool in the event a customer could not meet the promoter in person for a purchase. The website looked great and the seating chart they made according to our map was a great feature.

Cons:

From my limited time using Purplepass I have not run into any snags. In fact there are other features that is offered that I plan to implement for future events.

A ticketing team you can rely on!

Comments: Overall its been stellar. Far more so than the other sites I've used previously that use smaller event companies' reliance on a fancy ticketing platform to gouge extra money for capabilities that should come standard.

Pros:

Its got a learning curve that doesn't exist with your typical EventBrite-esque ticketing platform but, with very little practice the customization options and availability make it far more worthwhile than the flashier, more corporate competitors. I've never felt like I was being nickle and dimed for promoting my event and, with the proper amount of time put into designing each ticketing page, they look far more professional, enticing, and on brand with whatever you might be promoting. The ambiance required to get my audience on-board with each of my immersive experiences begins with the ticket links and it is both a satisfying and refreshing to know this is available and reliable on Purplepass.

Cons:

The learning curve for the more advance options was overwhelming at first and there are sometimes setbacks when paying the listing prices back to the company but both are easily fixed and overlooked. The lack integration with platforms such as Facebook is irritating at times as tickets cannot be listed as readily on a Facebook event or boosted post but, with some creativity and patience this, too, can be overcome.