15 years helping British businesses
choose better software

What is ZenMaid?

ZenMaid is the all-in-one maid service management software, designed to automate, simplify, and grow your maid service.

Loved by over 3,000 maid service owners, it’s known for being the easiest-to-use software on the market.

Get set up in less than 5 minutes and see why ZenMaid has swept so many service owners off their feet. Give it a try for 14 days free, no strings attached.

Who Uses ZenMaid?

Built by maid service owners for maid service owners, ZenMaid is great for residential maid and cleaning services. Whether just starting out or managing a huge team, ZenMaid is designed to grow wit

Where can ZenMaid be deployed?

Cloud-based
On-premise

About the vendor

  • ZenMaid
  • Founded in 2013

ZenMaid support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English, Polish, Portuguese, Spanish

ZenMaid pricing

Starting Price:

US$49.00/month
  • Yes, has free trial
  • Yes, has free version

ZenMaid has a free version and offers a free trial. ZenMaid paid version starts at US$49.00/month.

Pricing plans get a free trial

About the vendor

  • ZenMaid
  • Founded in 2013

ZenMaid support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Languages

English, Polish, Portuguese, Spanish

ZenMaid videos and images

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Features of ZenMaid

  • Billing & Invoicing
  • Dispatch Management
  • Electronic Payments
  • GPS
  • Mobile Access
  • Quotes/Estimates
  • Recurring Appointments
  • Reporting & Statistics
  • Routing
  • SMS Messaging
  • Scheduling
  • Service History
  • Time Tracking
  • Work Order Management

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Reviews of ZenMaid

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Krissi
Krissi
Director in UK
Verified LinkedIn User
Facilities Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Zenmaid my life easier!

5.0 5 years ago

Comments: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.

Pros:

Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.

Cons:

Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!

Alternatives Considered: Launch27 and Jobber

Reasons for Switching to ZenMaid: Having sat in a lot of the social media forums before choosing software and having trialled the other software, what convinced me was the level of support from these forums. Not only about the software, but about cleaning businesses in general. So yes, Zenmaid has "maid" my life easier

ZenMaid Response

5 years ago

Thanks Krissi! Was a pleasure meeting you in London last month :-) You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!

James
Cleaning business owner in US
Individual & Family Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great service for the price point

4.0 last month New

Comments: It’s a great service for the price. I’ve tried several others at this price joint and keep coming back to ZenMaid for the win. It will lack some of the crazy automation and integration you get from the more robust services, but at this price it’s the best out there for sure!

Pros:

The scheduling is clean and simple to use and far more intuitive then many other software providers I’ve tried

Cons:

Lack of automation and office management roll selection

Alternatives Considered: Launch27 , The Customer Factor , Housecall Pro , MaidCentral and Service Autopilot

Reasons for Choosing ZenMaid: Easier to use interface and set up was simple

Switched From: Jobber

Reasons for Switching to ZenMaid: All around better scheduling with more bang for the buck. And specialized in cleaning business

Erin
Manager in US
Facilities Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

The worst software

1.0 2 years ago

Comments: Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig.
This is clearly a tech company that has created a software with no to little experience.

Pros:

We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders.

Cons:

There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information.

Alternatives Considered: Jobber

Reasons for Choosing ZenMaid: Consistent issues with the app. Issues with scheduling duplicate appointments for different cleanings. And no security features when processing credit cards

Reasons for Switching to ZenMaid: We got the impression it was made for cleaning companies. Specializing in one type of business

ZenMaid Response

2 years ago

This is a very frustrating and unfair review to read. All we're going to say is that these folks who left us this review are still using ZenMaid daily and have no intention of leaving us.

Leiby
Owner in US
Hospitality, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Look No Further

5.0 4 months ago

Pros:

Zenmaid is such a customizable software that anyone can have their desired experience. Our cleaners have access to their schedules and we can control the levels of access to information. We rely on this calendar to schedule multiple cleaning routes and over 10 cleaners. We use this software to manage our customer relationships, book customers, manage daily routes, and plan ahead. We have tried multiple software options and Zenmaid beats all of them.

Cons:

Out of 4 years of Zenmaid membership, we have only had one instance of downtime during the workday. Otherwise, no cons.

Alternatives Considered: Housecall Pro and MaidCentral

Reasons for Choosing ZenMaid: We needed more functionality from the software as far as customization and route management.

Switched From: Setmore

Reasons for Switching to ZenMaid: Best price for the features we needed. No "fluff" in the software. Everything has utility.

Angela
manager in Canada
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

ZenMaid ROCKS!

5.0 6 months ago

Comments: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.

Pros:

I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.

Cons:

Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.

Alternatives Considered: Launch27

Reasons for Choosing ZenMaid: Prior to joining ZenMaid we were using an internal (house) scheduling system software which had many limitations including not having an APP for our cleaners to use and no ability for our office staff to work remotely in the event of illness.

Switched From: CleanSweep

Reasons for Switching to ZenMaid: ZenMaid was new and fresh. The fact that the team seemed to be younger was appealing and gave a “cutting edge” vibe. We were also looking to get away from our desktop software and move to a web based software, which was not offered by the other companies that we explored.

ZenMaid Response

5 months ago

Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company!