17 years helping British businesses
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What is ZenMaid?
ZenMaid is the all-in-one maid service management software, designed to automate, simplify, and grow your maid service.
Loved by over 3,000 maid service owners, it’s known for being the easiest-to-use software on the market.
Get set up in less than 5 minutes and see why ZenMaid has swept so many service owners off their feet. Give it a try for 14 days free, no strings attached.
Who Uses ZenMaid?
Built by maid service owners for maid service owners, ZenMaid is great for residential maid and cleaning services. Whether just starting out or managing a huge team, ZenMaid is designed to grow wit
Where can ZenMaid be deployed?
About the vendor
- ZenMaid
- Founded in 2013
ZenMaid support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English, Polish, Portuguese, Spanish
ZenMaid pricing
Starting Price:
- Yes, has free trial
- Yes, has free version
ZenMaid has a free version and offers a free trial. ZenMaid paid version starts at US$49.00/month.
Pricing plans get a free trialAbout the vendor
- ZenMaid
- Founded in 2013
ZenMaid support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English, Polish, Portuguese, Spanish
ZenMaid videos and images
Features of ZenMaid
Reviews of ZenMaid
Zenmaid my life easier!
Comments: The benefits of using this system have been amazing. I've scaled from myself and my husband to 20+ staff without breaking a sweat. It provides a GPS audit trail of appointments and the customer and technical support is second to none. The owner is incredibly hands on and actually listens, helps, advises and answers support questions himself - enabling him to remain in touch with what we the users want. The additional level of support that Zenmaid provides not just their users but the industry is amazing. They recently hosted and coordinated a global online summit bringing industry experts from around the world to provide help, support, ideas and beat practise to to the industry.
Pros:
Having started with this software when it was just my husband and I, it very quickly became the reason that I could grow my business so quickly. The ease of use, the ability to scale and the additional features it has are amazing. From GPS tracking apps, to snapshot reporting to a simple to read dashboard - it really does everything. Inclusive (free) texts to customers through the system to remind clients and staff of appointments - it really is a system where you can add a client, add the appointment, assign the staff member and then simply forget about it! Right through to providing unlimited customisable booking forms that seamlessly plug into your website or Facebook page. In addition, anything that it doesn't have right now, you simply add it as a feature request and their in-house development team start working on it. The rate at which the software has developed, enhanced and evolved over the last two years is phenomenal and I look forward to seeing how it continues to grow alongside me.
Cons:
Really difficult to say. I will agree with another review that the inability right now to calculate travel time directly in the system can be frustrating - however setting up travel appointments is one option that works as is simply exporting the payroll to CSV and applying some excel wizardry! Only other thing I like least is that the Halloween customisation was only around for a few days but I can't wait for the Christmas one!
Alternatives Considered: Launch27 and Jobber
Reasons for Switching to ZenMaid: Having sat in a lot of the social media forums before choosing software and having trialled the other software, what convinced me was the level of support from these forums. Not only about the software, but about cleaning businesses in general. So yes, Zenmaid has "maid" my life easier
ZenMaid Response
5 years ago
Thanks Krissi! Was a pleasure meeting you in London last month :-) You'll be happy to know we're discussing mileage/travel time now that we have a new map view releasing next week!
ZenMaid ROCKS!
Comments: ZenMaid first and foremost has allowed us to reduce our office administrative staff from 5 employees to 3 employees which has resulted in great savings. ZenMaid has removed so many of the repetitive and ‘non-revenue’ generating tasks from our day to day and allowed us to focus and spend more time on generating new leads and really developing our sales abilities.
Pros:
I make a point of attempting to utilize every single feature available to us in ZenMaid. I literally re-watched Courtney’s Boot Camp video over and over again to get a solid understanding of what ZenMaid had to offer and how I could implement every single solitary feature to my advantage to save time and make it easier for my administrative staff, my field staff and my clients. I LOVE the ‘user friendly’ quality of ZenMaid … training administrative office staff is utterly a BREEZE! I LOVE the automated emails - they ROCK and save billions of hours of work. I LOVE the automated text messages - they are also AWESOME! Sadly, due to cost cutting measures we have opted to not use text messages as we are charged extra for those. I LOVE that all texts and emails are CUSTOMIZABLE - this is FABULOUS! I LOVE the cleaner APP - it has made a MASSIVE difference for our field staff giving them so much more freedom and much less responsibility in that they are no longer required to manually track any changes to their 2-week-old-printed schedule! I LOVE the ease of invoicing clients via ZenMaid! I also LOVE that on special occasions such as Christmas and Halloween, ZenMaid updates the look of the software to celebrate the season. I LOVE the reporting that ZenMaid offers and again, I make a point of utilizing as many of the reports as I can to assist me in my day to day tasks and reporting to the company owners.
Cons:
Currently ZenMaid will notify us of a scheduling conflict but only for the first visit of a recurring schedule. It would be great if ZenMaid would notify of any and all future conflicts or at least up to 6 months in the future. Presently I must “eyeball” cleaners' schedules to catch future scheduling conflicts. There are a few other minor and non critical fixes outstanding but I have already brought them to the attention of the ZenMaid team. I also appreciate the Help & Community and Inner Circle that ZenMaid set up, I think these are excellent ways to generate feedback from all users.
Alternatives Considered: Launch27
Reasons for Choosing ZenMaid: Prior to joining ZenMaid we were using an internal (house) scheduling system software which had many limitations including not having an APP for our cleaners to use and no ability for our office staff to work remotely in the event of illness.
Switched From: CleanSweep
Reasons for Switching to ZenMaid: ZenMaid was new and fresh. The fact that the team seemed to be younger was appealing and gave a “cutting edge” vibe. We were also looking to get away from our desktop software and move to a web based software, which was not offered by the other companies that we explored.
ZenMaid Response
11 months ago
Angela, Your enthusiasm in this review got us PUMPED. Thanks for taking the time to write all of this, and we'll take the feedback on the scheduling conflicts to hear. We appreciate you and look forward to a long partnership with you and your company!
lack of Management
Comments: less that satisfactory with customer support
Pros:
Data Driven decisions that optimize resolutions
Cons:
Billing for six inactive months without account management
ZenMaid Response
11 months ago
We take feedback from our clients very seriously and wish to clarify the situation to ensure a mutual understanding. Regarding your claim of being billed for 6 inactive months without use, our records indicate that ZenMaid was actively in use during this period. Our system records show SMS messages being sent on your behalf, and we have several instances where you sought support for the software. While we value accurate and honest feedback, your claim of inactivity is factually inaccurate. Due to this, we will seek to remove this review, as it does not accurately reflect the level of service and support provided. Our commitment to supporting maid services like yours remains strong. We even offered you a discount, two months ago, when you informed us of challenges faced by your business. We are always here to help and support our clients. If there are any misunderstandings or further issues you would like to discuss, please feel free to reach out to us directly.
Great, scheduling app
Comments: So far I haven’t really had any problems. I’m overall happy.
Pros:
It keeps my business organized and my cleaners enjoy using it
Cons:
No customer portal It would be nice if customers can interact with the app
Amazing for residential cleaning
Comments: Amazing! ZenMaid is always making improvements and listening to their clients. The replied time and customer support is great.
Pros:
Easy to use, understand and love that we can color coordinate everything
Cons:
I wish clients could add in and edit their own notes. It would be nice if they could also make schedule request in there instead of a client app.
Alternatives Considered: Housecall Pro and Jobber
Reasons for Switching to ZenMaid: Really easy to use and specifically for home cleaning
ZenMaid is the best
Comments: Very happy with ZenMaid and will be using them as long as they are a available
Pros:
Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.
Cons:
No complaints they honestly care about the accounts they have and solve any problems that might come
Zenmaid Cleaning service management software
Comments:
I am glad I used it for about 3 years now and I am glad I did.
I don't have other comparisons with other companies, but it does the job well. The team is always bringing out new developments and is always trying to get better.
Pros:
How easy it is to learn it, and if you need help there is always someone ready to help. I love it, and my team likes it as well. It saves us time as a company and I love the fact that we can live abroad for periods throughout the year, and still use Zenmaid flawlessly! Thank you!! So much more independence, freedom, and easy documentation! Also the fact we can use credit cards with one click and the weekly billing cycle is done
Cons:
The phone app has had a few great updates but still needs to work a little more flexibly. But great job, getting the edits better for us to use. (scheduling, paid stamp) The overall look of the phone app could be improved.
ZenMaid Response
11 months ago
Marion, What an honor it is to partner with you and your team! Thanks for the kind words.
Free version is must have when you just start. I am about to switch to paid plan after a year on a free plan. Worth it.
Comments: Overall love it. About to switch to paid version.
Pros:
Free version. Ease of use. Great customer support. Great logo. Everything is good so far.
Cons:
Can only schedule 6 months in advance. Same price per employee regardless if they are full time or part time (some floaters only clean 2-3 houses per week, it make paid version too expensive for us.) No intergation with Nextdoor app.
We have used ZenMaid for years.
Comments: The best. Customer service is excellent and gets back to you in a timely manner all the time.
Pros:
It allowed us to use it as we grew. It’s easy to navigate.
Cons:
Not keeping track ( in the calendar) of past appointments for the employees that have left.
ZenMaid Response
11 months ago
Andrew, Thanks for taking the time to write this! We value our partnership with you and your company. Thanks again!
Zenmaid has given us our evenings back!!
Pros:
The automated daily reminders save us so much time as we were sending these separately to each customer in the evenings. We were also using an older system that we were only able to use on one computer which was frustrating and Zenmaid has allowed us to access the schedule on any computer. We have been able to take a family trip of 5 days in another state and the business was still functioning while we were away because of Zenmaid. It has been a life changer!
Cons:
I don't really have anything that I don't like. The nice thing about Zenmaid is that it is constantly being updated and the users are being heard when giving feedback on what could work better.
BEST MAID SERVICE SOFFWARE
Comments: I love it! My company have significently saw a difference in the quality of online booking threw our forms.
Pros:
As maid service Zenmaid hit the target when improving and developing their platform. The improvements over the years are amazing. I looked into it a few years back and it was not right for us then. However, with the new changes and upgrades we cant say enough of how it has changed our Business. Our staff loves it more then the other software we have tried. A plus they move you over to their platform free??
Cons:
I do think they need to work on their Review platform. Most recently i did see them addressing this issue and are working on a fix and cant wait for it.
Alternatives Considered: Octopus CRM
Reasons for Choosing ZenMaid: I love HCP however, it served us when we needed it. We have grown to need more on the maid service platform. With every upgrade we had to pay for the features and Zenmaid has it built out for us already with out the large ticket price.
Switched From: Housecall Pro
Reasons for Switching to ZenMaid: Better ease of use for industry specific needs
ZenMaid Response
4 years ago
Thanks for the awesome review Atama! :-)
Zenmaid Review
Comments: . The biggest benefit that I love from the software is the reminders to my customers set up a few days before the service as well as the booking feature
Pros:
I like that customer service including [SENSITIVE CONTENT HIDDEN] get back to me within hours of a question that I may have that type of customer service can't be beat. I am been so happy and relieved since I've started using zenmaid it has taken so much guesswork in free time put back into my life
Cons:
Because I am a super small company right now and growing the price monthly is a little high but I am willing to pay for it because I do love the software so I make sure that it's taken care of
Alternatives Considered: Launch27
Reasons for Choosing ZenMaid: . The program was not meeting my complete needs
Reasons for Switching to ZenMaid: Because it was set up with maid and cleaning services in mind and I love the fact that a lot of the built-in templates were already there
Ditch the paper and get Zenmaid
Comments: Wonderful! Anytime you need help the entire team is amazing and quick!
Pros:
It is life-changing! So much in one place!
Cons:
I really wish I could separate the income from residential vs. commercial Also would be awesome if the days could wrap into each other, some of our commercial accounts don't start until 11 pm but we have to schedule them from 11 pm to 11:59 pm.
Zenmaid review
Comments: Its been very easy to use. My staff and customers love it. It fits well with my company
Pros:
Easy to use and automated customers schedules and reminders
Cons:
nothing really its pretty easy to use and they are quick to get back to you
Awesome
Pros:
The ease of scheduleing and being able to set up an invoice for each client
Cons:
I don't have any thing to say on this topic
ZenMaid Response
12 months ago
Thank you, Penny!
ZenMaid for Scheduling & Customer Database Functions
Comments: We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience.
Pros:
*Designed specifically for cleaning companies * Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more * Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns *Reasonably priced *Constantly upgrading, improving & adding new features (built in feedback system for feedback from users) *The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon * Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management) * Multiple viewing options for schedule * Multiple options for recurring service frequencies * Feedback section where users vote on suggestions for improvement * Also provide other useful tips/videos/articles on how to successfully run a cleaning company * Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you * Can link with your website for managing leads & online appointment bookings (if you want) * Like how employees can clock in and out of a job and can see a map of where they have to go
Cons:
* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet. * Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess. * Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance. * Wish we could print schedules * Wish we could visualize the schedule by customer on the monthly view * You can see all upcoming appointments for a customer but cannot print or email that to send to customer
Zenmaid Review 11 months use
Comments: The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically
Pros:
I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options
Cons:
I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job. Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job. I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!
ZenMaid Response
5 years ago
Thanks for the review, Michelle - please contact [email protected] if you continue to struggle with anything in the system :-) For anyone else reading - here's what the owner of Above the Line Cleaning (Michelle's company) sent our support this morning (11/10/2019): "We're good! Trying to grow obviously; booked a record breaking FIVE new clients today, which is literally record breaking as we may go a month to do that...finally have a good team and the last two months have been prosperous. Saving up to step up marketing. Feels like a helluva a lot longer than a year but I am SOOOO grateful to you, Courtney, and Maria. Literally lifesaving :-) :-) :-) "
The best program for cleaning services
Pros:
This allows quick and easy access for me and our employees to be able to set there schedules and allow them to leave notes and or photos for any assignments on the app.
Cons:
The worse possible thing I can say about this app is every time you have a employee work past midnight it starts a whole new day with them instead of them getting to finish the assignments for that day.
ZenMaid Response
2 years ago
Thanks Jeremy!
Amazing Customer Service and Overall Quality Product
Comments: It is great! They make you feel like part of the family by being responsive and letting you know about their constant growth.
Pros:
EVERY SINGLE TIME I have a question they reply to me directly and quickly. If they do not have a good answer they let you know they will add the problem to the list of things they are working on. And guess what! A few weeks or months later they have made the change! They will also include you in the process of designing the improvement by gathering your opinion.
Cons:
It can be glitchy but they acknowledge your problems when they happen so you dont get left feeling like you dont know how to use the software. It is not the cheapest option if you are just using it for scheduling but it has so many great features that others cannot compete on value.
Zenmaid is AWESOME
Comments: My overall experience has been a great one. If ever there is an issue, Zenmaid is sure to fix it promptly.
Pros:
I have been using this software for many years now and have seen this company grow. They pay special attention to each and every customers needs. This is an easy software program that even the least techie (me) person can use and understand. Most importantly each and every person on the Zenmaid team is helpful in every way possible. [SENSITIVE CONTENT HIDDEN] and staff go above and beyond. I highly recommend this software and company.
Cons:
I’d like to see the ability to map out a new customer for the best spot on the current schedule of customers.
Zenmaid to the rescue!
Comments: Zenmaid has been a saviour for my business and personal life. Zenmaid takes care of alot of tasks i used to waste time on. Once a clients information is set up, the email confirmations go out, then reminders, as well as work orders for staff. After a few weeks of not hearing from clients, it will even send an email asking them to come back. I'm able to go on vacations for weeks without having to worry about my business fuctioning without me. Thank you ZENMAID!!! Now I can't picture my life without you!!
Pros:
Having all my info in a databae that's easily accessible. The reminders and emails so clients won't forget appointments or have no escuse to do so.
Cons:
Ipad app has minimal function. However i know an update just launched so i have to check it out. I'd like the girls to be able to check their future schedule on there.
ZenMaid Response
6 years ago
Thanks for the kind words, Julie! The mobile apps on iPhone and Android are still works in progress and we'll definitely be adding to them as we go. The cleaners can already see into the future however they have to do so day by day which is what you're referring to here, I think. That's changing next month and we'll be adding more functionality for you, the owner! :-)
Better than the "big guys"
Comments: The owner and his team try their best to deliver a maid-industry specific software solution and generally do very well.
Pros:
I liked how when I was creating a new client or scheduling n appointment, it was off to the right like a sidebar and that allowed me to view the entire calendar while creating the appt. Easier to use than the "big guys" like Housecall Pro or mHelpDesk.
Cons:
The schedule for multiple employees was not lined up nicely so that I could easily see where there are openings in the schedule for a new client. Very scattered and too much like using google with multiple calendars. I'm not going to pay to look at a schedule that is just like google's FREE version.
ZenMaid Response
6 years ago
Thanks for taking the time to review us, Cindy! You are absolutely right! Our calendar does look like a view option in Google Calendar which is exactly what we were going for in ZenMaid. Google Calendar is super user friendly, and anyone can use it without a learning curve. We purposely wanted to mimic that. Where ZenMaid shines light years beyond Google Calendar (and our paid competition) is all the things that happen once the appointment is booked that no other free option can provide, and that makes us worth paying for. For example, a dedicated app that sends alerts , texts, and notifications to cleaners. And to customers updating them of statuses such as clock in times and arrival times. We have a full payroll system and marketing automations. Really - a list too long for this response. Back to the Google Calendar comment - we actually offer other calendar views that are designed for maid services as they grow because everyone has different preferences :-)
Great Option, but not quite perfect
Pros:
I really liked everything about ZenMaid except for the 2 cons noted below. They were dealbreakers, unfortunately.
Cons:
I wasn't able to secure appointments with a credit card and there were no automatic Google review requests.
ZenMaid Response
2 years ago
We tried fighting this review as it's both inaccurate and anonymous but Capterra ruled it's fair. So: We do both of the things this anonymous person listed as cons. You can definitely secure credit cards in the system and run them ahead of time, or place a hold on them using Stripe (coming soon inside ZenMaid) We also send automatic follow up emails that the majority of our users send to collect review requests on Google, Yelp, and etc :-)
Your cleaning company needs this!
Comments: ZenMaid saves me hours of work each week and makes scheduling SO much easier. My clients also enjoy the automatic reminders. The company is incredibly supportive when it comes to setting up and using the software.
Pros:
I really love everything about this software. There are no features that are lacking! They have excellent customer service, and even have a way to request and vote on new features. They are continually improving the functionality based upon the requests of users.
Cons:
Any features that I felt were lacking have been added based upon user feedback. It really is an excellent product.
ZenMaid Response
3 years ago
Thanks for the wonderful Aimee :-)
Freedom to Live
Comments: Zenmaid has simplified our business and has helped me with less time in the office and more time doing what I love.
Pros:
I love that it works wonderful for our cleaning service. We have less lockouts and more payments where clients can add payment details. It has simplified many aspects of our business
Cons:
Having to pay for extra SMS messages. A flat rate would be lovely.
Alternatives Considered: Jobber
Reasons for Choosing ZenMaid: The pricing is what made me switch to zenmaid
Switched From: Housecall Pro
Reasons for Switching to ZenMaid: The price was really what took the lead. Then the ease of use