Paycor

Paycor works hard for your company

Comments: I, personally think it’s great in my daily use of it but there are some frustrations with some of its functionality

Pros:

You can tell Paycor takes your business seriously and works very hard to give what you need toy get your job done efficiently

Cons:

The reporting platform is confusing and not easy to use at all. It’s disappointing. Also we have A LOT of issues with our employees using the app. They are constantly frustrated with it which makes our job so much harder.

Ease of Use

Comments: Implementation was very rough and we are still fixing things almost 2 years later. The program itself is great.

Pros:

Ease of use for Payroll. Able to figure out payroll without verymuch effort.

Cons:

Not having a dedicated representative for our account.

Paycor Review

Pros:

Recruiting and onboarding is a great tool

Cons:

Position & pay changes; forms & docs scheduling

Paycor - no accountabillity

Comments: Horrible - lack of ownership. Refusal to research data issues. Outright lies about functionality of product vs actual usage.

Pros:

We truly liked our salesperson, but even they have left Paycor now.

Cons:

No audit trail, no dedicated support, refusal to allow access to all support teams when we had questions, lack of connectivity in their own products

Paycor makes payroll easy!

Comments: Great! Easy set up and help when needed, I love the new chat feature that makes getting help easy while continuing other work!

Pros:

The designated setup team makes implementation so easy. Each department is included and thorough. The reports being able to be customizable is a great help.

Cons:

During payroll weeks the time cards are slow to load we always have to do refreshes or shut the browser down and reopen

Paycor could be better

Comments: This system was handed down to my team as a result of an acquisition, and it has not been super smooth.

Pros:

The welcome page for Paycor is fine. It provides some quick updates up front, but the benefits stop there.

Cons:

Other than the front dashboard, I don't find Paycor to be very user-friendly. It's a cumbersome system that is not intuitive and requires more clicking around to find what you need than I think should be necessary.

Paycor is user friendly

Comments: It was generally positive though I have had better experiences with other payroll companies.

Pros:

It was easy to add new employees and input their hours

Cons:

I did not like that we had to pay to get payroll information shortly after our service ended.

Quick and easy to use.

Comments: Paycor staff were great and able to assist as needed and are quick to respond when there are issues.

Pros:

Simplicity of use for employees and managers

Cons:

Inability to run reports that have all information needed.

Dissatisfied

Comments: Very dissatisfied, prompting a change to another provider

Pros:

I did not have a good experience with Paycor.

Cons:

No customer service help. Never spoke to anyone that had English as their first language, which caused several problems in just clear communications and understanding/guidance.

Hassle Free

Comments: It's been relatively hassle free and integrates easily

Pros:

It was what our Benefits Broker suggested so that's why we use it. As a result, we didn't have to go through the vetting process ourselves.

Cons:

There was one missed payroll that I had to report shortly after getting started with them They fixed the situation and there have been no further problems since then

Paycor Customer review

Comments: Overall, it's a most positive experience. I think they need to develop their benefits implementation, open enrollment support and EDI feeds. I will say once everything is up and running the platform operations

Pros:

The payroll platform is so seamless and easy to use. This is the best function of the platform. I also like the ATS; it's also easy to post, review, store notes/scorecards, and schedule interviews. The hire to onboarding process is perfect.

Cons:

The customer service and benefits implimentation and enrollment is not the best or smoothest I've used. Once set up, it runs fine.

Paycor System

Comments: Overall experience with Paycor and all offered platforms is wonderful!

Pros:

All the platforms offered in one place.

Cons:

The complexity to roll out all platforms after implementation.

Mostly good with room for improvement

Comments: Mostly good with room for improvement: They clearly have been busy on building out new products and features which is great. The support could use work as could integrating these new products so they are more seamless with their base product.

Pros:

They are constantly coming up with new features. We came from a system that wasn't as powerful - payroll was clunkier, no performance management, etc. Paycor from the start had many more features and they continue to build more.

Cons:

These new features sometimes have huge bugs that haven't been worked out and when the function is implemented, there isn't always a lot of support during implementation. Some of the newer features aren't fully integrated so you have to manually adjust things like reporting lines. When you do reach out for support, it is very inconsistent in the answers you get and the knowledge of the product.

Glad we switched

Comments: Very happy we switched to Paycor. The system is robust while not feeling overwhelming. Very user friendly and good customer service.

Pros:

Very user friendly. Robust system while not feeling overwhelming.

Cons:

The updates. The updates have made things harder to find.

Used Paycor for 8 years

Comments: A good, consistent product was important

Pros:

the product always works and if the site goes down for maintenance they let you know.

Cons:

need to learn how they want the data entered then it is seamless

Best so far

Pros:

Paycor has been wonderful since our implementation. The transition process from our previous provider was made super simple by their implementation team, who were able to screen share and walk us through pulling everything they needed in under an hour and a half (compared to a two WEEK process when we switched providers before that). They've remained in touch and been there anytime we had difficulties, which have been few. Their service after the sale has been phenomenal. I appreciate that they continue to offer support and reach out periodically to check in on us, and we have a dedicated customer success manager who we partner with occasionally to discuss our needs and new features.

Cons:

Their customer service hotline has been spotty recently (last few months) but overall is still helpful and reassuring.

Paycor Unique Payroll System

Comments: Paycor is my daily choice to use for payroll of employees.

Pros:

Paycor is easy to use and it has a system that is easy to use. With the system paying employees is easy and this saves time.

Cons:

I have nothing that I have seen to be a miss with this platform.

Good product, no direction

Comments: I have had to learn everything on my own and I would have preferred to have an established and developed relationship with a dedicated Paycor account rep who understands our industry and business. There is a lot of room for improvement. I like the product but the implementation was horrible and a lack of responsibility and urgency from the PayCor Implementation Team, with the exception of [sensitive content hidden], who was fantastic.

Pros:

I like the new product development and constant evolution of the products

Cons:

I do not like the level of support we receive for the amount of money we pay every month. The follow up is lacking and it seems to a random hit or miss when reaching someone in customer care.

Customer service is awful.

Comments: I did not choose this system, and I would never recommend it. When I make an error it is ridiculously hard to get help. When Paycor makes an error it is ridiculously hard to get help.

Pros:

Easy to use, and does have some good features.

Cons:

Most features don't work or don't work properly if you do not use their time and attendance module. Features are added and then taken away frequently. No ability to make notes in most parts of the employee database. Salespeople promise things that are not true and then they disappear. Customer service is a joke. Anyone who actually knows anything is so protected from the public that it is impossible to get any real answers. They just keep referring you to their online answers which cover only the basics - not the things you actually need help with.

Happy Paycor Customer

Comments: We have been using Paycor for about 3 years. It was a rocky start with our PTO plans not calculating correctly but have fixed those issues. I have taken the time to get Paycor Certified and that has helped me know my way around reporting and timekeeping, which was tricky to figure out at the start. Through the years, I truly believe Paycor is dedicated to improving because I see it every day.

Pros:

It's easy to use! Paycor offers a ton of options to have the system work exactly how you need it to. The trainings are also fabulous!!

Cons:

They do like to change things around, which can be frustrating, but they have a ton of guides to make you aware of what's changing.

Great product

Comments: Would definitely recommend in the future to others who meet the needs for this service

Pros:

With ease I can maintain employees and payrol

Cons:

I wish scheduling was included into pay or to be a one stop shop for all our needs.

15 year user

Comments: Customer service is not good. Some issues with EDI feeds to some benefit plans.

Pros:

Ease of use. System is set up so that it's easy to find things even if you aren't familiar with it.

Cons:

Customer service is lacking. It takes forever to get a response.

Paycor is robust

Pros:

I like the features in and around the settings management. I like the historical data for the purpose of analytics and for the purpose of getting a quick snapshot of a specific employee's journey through the organization - ie hire date, rate changes, manager changes, status changes, etc

Cons:

its ever-changing offerings and features (or the names for them - COR and Paths and Gravity and Perform and CareerCast and SmartSourcing, etc) and how we arent able to access all the features that we are paying for - we have to call them and ask for access to them one by one. Also the onboarding feature is rough

Paycor Ease of Administration

Comments: Overall the platform is good. Would like better response times from assigned contacts.

Pros:

Very intuitive and user friendly for employees.

Cons:

I wish the reporting was more robust or better training.

Easy of Use

Pros:

Their ease of use has made it very easy for our company to navigate and have teammates use the platform.

Cons:

It is hard to approve employees time off requests.