--- description: Discover the benefits and disadvantages of Customer Thermometer. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Thermometer Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Customer Thermometer](/software/133435/customer-thermometer) # Customer Thermometer Canonical: https://www.capterra.co.uk/software/133435/customer-thermometer Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/133435/customer-thermometer?page=2) > 1-click surveys your customers will respond to. A complete, fully customizable solution for real-time feedback embedded into any email. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Customer Thermometer? Any organization (B2B/B2C) of any size that wants to maximize real-time customer feedback, track CSAT, NPS and other metrics, and act upon reliable insights to improve the customer experience – fast. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Customer Thermometer - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: All-inclusive pricing. No matter how many people you have. Included with all plans: -Unused responses roll over each month -A complete 30 day money-back guarantee -Full reporting functionality -Unlimited users for account access -Pay only for what you use; no per-agent pricing -Response \& comment email alerts -Upgrade, downgrade or cancel your account at any time -Awesome Ministry of Magic support You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Argentina, Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, Netherlands, New Zealand, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Customer Experience Management - Customisable Questions - Customisable Templates - Dashboard - Data Import/Export - Data Visualisation - Email Management - Email Marketing - Engagement Tracking - Feedback Management - Mobile Survey - Multi-Language - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Pulse Surveys - Question Library - Reporting/Analytics - Response Management - Review Notification - Review Request - Sentiment Analysis - Skip Logic - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - Trend Analysis - Visual Analytics ## Integrations (83 total) - AWeber - Accelo - ActiveCampaign - Administrate Training Management - Asana - Atera - Autotask PSA - Braze - BrightGauge - Campaign Monitor by Marigold - ConnectWise Automate - Constant Leads - Dotdigital - Drift - EMMA ... and 68 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Employee Engagement Software](https://www.capterra.co.uk/directory/30817/employee-engagement/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Alternatives 1. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Workhuman](https://www.capterra.co.uk/software/125670/workhuman) — 4.8/5 (2157 reviews) 3. [Vantage Circle](https://www.capterra.co.uk/software/167264/vantage-circle) — 4.7/5 (5122 reviews) 4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) 5. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10427 reviews) ## Reviews ### "Focused Customer Engagement Solution" — 5.0/5 > **Annex** | *6 May 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship. > > **Cons**: Customer Thermometer has an impressive approach for dynamic customer assistance. ----- ### "The Focus Solution for Customer Relations" — 5.0/5 > **Nickis** | *9 May 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Customer Thermometer makes determined surveys, and it increases the value for the market research. > > **Cons**: Customer Thermometer has a proficient form of allowing communications to be straightforward. ----- ### "Professional Survey Approach for Customer Management" — 5.0/5 > **Othuke** | *25 April 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: Customer Thermometer shares all the insights that customers have with other company players. > > **Cons**: Customer Thermometer makes a dynamic formation, that increases the level of customer happiness without faults. ----- ### "Fun company and easier deployment than most" — 5.0/5 > **Alicia** | *19 June 2020* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is. > > **Cons**: Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder. > > I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials. ----- ### "Great product and customer service" — 5.0/5 > **Camila** | *12 April 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits. > > **Cons**: Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings. > > 100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/133435/customer-thermometer?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/133435/customer-thermometer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data