Who Uses GetFeedback?

Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.

What Is GetFeedback?

With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms.

GetFeedback Details

SurveyMonkey

https://www.surveymonkey.com/

Founded 2009

GetFeedback Software - Salesforce Integration
GetFeedback Software - Send automatic surveys
GetFeedback Software - Put data in Salesforce
GetFeedback Software - Map to custom objects
GetFeedback Software - Analyze key metrics
GetFeedback video
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GetFeedback Software - Salesforce Integration - thumbnail
GetFeedback Software - Send automatic surveys - thumbnail
GetFeedback Software - Put data in Salesforce - thumbnail
GetFeedback Software - Map to custom objects - thumbnail
GetFeedback Software - Analyze key metrics - thumbnail

GetFeedback pricing overview

See pricing plans

GetFeedback has a free version and offers a free trial.


Starting Price

Not provided by vendor See pricing details

Free Version

Yes

Free Trial

GetFeedback deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

GetFeedback Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Management
  • Chat/Messaging
  • Communication Management
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Experience Software

  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Call Reporting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • NPS Survey Structure
  • Performance Metrics
  • Process/Workflow Automation
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Widgets
  • Workflow Management

View full list of Customer Satisfaction Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Conditional Logic
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customisable Questions
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomisation
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Search/Filter
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • URL Customisation
  • Visual Analytics

View full list of Survey Software

GetFeedback Alternatives

More GetFeedback alternatives

GetFeedback Reviews for UK Users

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.8
Customer Service 4.7
Features 4.7
Value for Money 4.6

Review software

Share your experiences with other software buyers.

Write a Review!
Chandler K.
Chandler K.
Marketing
Human Resources, 11-50 Employees
Used the Software for: Free Trial
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/07/2019

"GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring"

Comments: We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

Pros: GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

Cons: It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

Alternatives Considered: Herefish and Bullhorn ATS & CRM

Switched From: Herefish and Bullhorn ATS & CRM

Reasons for Switching to GetFeedback: GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.

  • Reviewer Source 
  • Reviewed on 09/07/2019
Jordan C.
Jordan C.
Salesforce Product Manager
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/08/2019

"Best Survey tool for Salesforce"

Pros: GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration!
Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Cons: GetFeedback business model is quite expensive, hard to afford for many businesses.

Alternatives Considered: SurveyMonkey

Reasons for Switching to GetFeedback: Full Salesforce Integration, solve most of all business cases

  • Reviewer Source 
  • Reviewed on 20/08/2019
Verified Reviewer
Marketing Automation Project Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 27/05/2020

"Easy-to-use but extremely expensive"

Comments: Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

Pros: Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

Cons: Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 27/05/2020
Joe G.
Joe G.
Church Communications Training
Financial Services, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/07/2019

"A rare combination of quality and value"

Comments: GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

Pros: The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Cons: If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

Alternatives Considered: SurveyMonkey

Reasons for Switching to GetFeedback: The surveys you can create are very user friendly and attractive.

  • Reviewer Source 
  • Reviewed on 16/07/2019
Verified Reviewer
Founder
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/12/2018

"Collect customer feedback with ease"

Pros: I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.

Cons: A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

  • Reviewer Source 
  • Reviewed on 13/12/2018