Cin7 Omni

Geting on board with Cin7

Comments: The platform is clearly laid out and fairly easy to navigate. The move to the new Cin7 system has meant a mass migration of a lot of information but has been surprisingly easy to ensure all our stock is reflected and priced correctly in the new platform. The help feature and Cin7 academy have proved invaluable in filling any knowledge gaps, and we have received great assistance in ironing out any issues from the customer support given.

Pros:

The onboarding experience has been going very smoothly largely due to the wealth of information provided thru the Cin7 Academy, as well as customer support given for any integration and learning issues through active meeting sessions. Our contact [SENSITIVE CONTENT] has been most helpful.

Cons:

Have yet to run into any major hiccups as only in first month or so of using software, so far no major issues, platform can perform all tasks required as out previous software had.

Onboarding

Comments: [sensitive content hidden] Made our overall experience great. No request was too small or difficult.

Pros:

We have been using Cin7 in an existing business. For a few years now, but for this review, it’s a for a new business we have just set up. We were in a time crunch, so on boarding and to be sped up. We had [sensitive content hidden] as our onboarding manager, and he was exceptional. He was very helpful, prepped for our meeetings, and adaptable with all our requests. He made the experience super easy, and smooth from our first contact to complication.

Cons:

When I reached out to cin7 at the start, it took close to 7 weeks to get onto someone who could help us. I sent in multiple sales call requests and emails, but no one got back to me. I had to get in contact with someone through the support team rather than the sales team.

Great To Use with Shopify

Pros:

We can keep track of our inventory level at different locations and have that reflect on our Shopify system.

Cons:

It's expensive and there are some things we still can't figure out with the backend, in terms of having Shopify read into Cin7. Currently, only Cin7 can read into Shopify.

Summit Review

Comments: Really good, but there have definitely been questions that have arisen after the Implementation period. It was hard to cover everything that might be needed. Sometimes my questions to Support have been answered quickly and at other times it has taken a few weeks.

Pros:

Inventory Reports.Product page set up and design - easy to understand and drill down.Cin 7 Help features and Academy

Cons:

We have used 'Production Jobs' to create ski+binding packages/kits so the complete kit can be shown in stock, but now we cant see the individual components on the packing slips for our warehouse to pick.If we 'load BOM' on the Sales order then it takes more components out of stock again. We may need to approach you for a dev ticket for this. We need the kits to be available on the B2B, so we cant leave as individual components and just make when we do a Sales order.

Cin7 review

Pros:

Cin7 supports variants and it can integrate with 1 Shopify with 2 locations which is what we need.It can integrate with Stripe payment so B2B customers can pay online directly.

Cons:

There is no way to bulk invite B2B customers, you have to manually type everyone's name and invite them separately.Once you downloaded products from Shopify you can't download any newly added variants from Shopify, have to create the same variant in Cin7 and delete the mapping and remap them.

Great software when it works - Shame about the slow and hard to access customer service

Comments: Good product in general - terrible customer service

Pros:

As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.

Cons:

If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.

CPG Startup Using Cin7

Comments: Overall, good experience. [sensitive content hidden] was a great asset to the implimentation.

Pros:

Cin7 is very user friendly. Easy to use interface with customizable options to highlight what is most important to our business. The implementation team was great to work with. I really enjoyed working with [sensitive content hidden].

Cons:

I joined my current organization late so I was not a part of the initial onboarding and that created some delays.

Warehouse mangement system that has all the features

Comments: Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.

Pros:

The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.

Cons:

This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.

Great overall Inventory Management system.

Comments: It's more accurate and more robust. Also easier to do bulk updates of inventory counts.

Pros:

Overall I like that it provides a robust inventory management system with room to grow.

Cons:

The one thing I would love to see is for them the make it easier to add all available variant to a purchase order at one time.

An amazing Cloud-Based Inventory Management Platform for Growing Businesses and much more

Comments: I am very impressed with Cin7 and I would recommend it to anyone who needs a robust and flexible inventory system. It's helping streamline my work processes, improve my productivity and efficiency, and deliver high-quality results.

Pros:

It's highly customizable and very easy to get familiar with, it's user friendly and very intuitive as well!

Cons:

I wish it had a better integration with shipping carriers such as DHL or Fedex it is possible to use this carriers only if an app is installed and downlad but it would be great if they could be directly integrated with Cin7.

Implementation

Comments: So far very good, but we are just starting to use it.

Pros:

Full functionality to the accounting and inventory management with B2B

Cons:

Requires some technical knowledge which is not always present in all staff

Inventory Management Sorted!

Comments: Cin7 Omni has given us complete visibility of our stock position with almost real time updates. The simple integration with platforms like Amazon or shopify saved hours in manual updating and provide valuable insights through the cin 7 built in reports.

Pros:

Slick solutions for our stock management across multiple locations with many locations using different sku codes for same item!Great integration with selling platforms.Realtime sales data and great reporting tools! Simple integration to our Xero accounting system

Cons:

The learning curve is steep -but worthwhile! Budgetting and forecasting tools are basic and could be enhanced to give even more value

Effective

Comments: Overall the system is effective and exceeds expectations

Pros:

Simple system that is effective and easy to use. Exceeds most expectations and is user-friendly

Cons:

When Internet signal is lost while entering a new ticket all items are lost and a new transaction has to be restarted

good but complex

Comments: I have been with cin7 for a very long time and the usability has gotten better and better, I wish the pric would stop going up especially with out andy warning!

Pros:

I like that I can see my whole business from one place.

Cons:

there are some reports that would be useful to have, I liked that I could view a total $$ of orders from the sales order page but this was removed. I would like to have location search options for the crm and also search by product options in the crm

Does the Job

Pros:

B2b is a clean looking site and very simple to use for us and our clients.

Cons:

The user support is fickle and vague. Have tried multiple times to receive specific help and it often takes at least a day or two for a response

Cin7 Omni review

Comments: Fantastic and Easy to use software

Pros:

Cin7 Omni is an easy to use software with the ability to integrate with other browsers. The tool also has a complete inventory and order management system.

Cons:

Aside from the high cost and steep learning curve, we have no problems with Cin7 Omni

Good Cin 7 to use

Comments: i am using every day cin 7 in different things i am happy with all

Pros:

Ease to check data and allocate to my team members are easy to learn

Cons:

Not aware about least software but is up to date for my cin 7 is good for me

Cin7 in a 3PL envionment

Comments: I think it is a feature rich tool but it is stuff in the past as have not seen anything new in Cin7 . Annoying how frequently and aggressively they increase their price, particular when they are not delivering anything new for it. Their support has really suffered, so a great tool as long as everything is working and youdon't need help.

Pros:

Software is good and reasonably safe and stable and has good features once and boarded in familiarised it is reasonably easy to use

Cons:

Cin7 has evolved very little since i started using it 4 years ago, The products has less errors and downtime but the support has got worse

Survey

Comments: Nice to deal with

Pros:

I got very little training and i was able to find my way around the system.

Cons:

We still cant get the Shopify to update

super abrasive review

Comments: Been great, other then a few problems here and there.

Pros:

That it ties in with our other software.

Cons:

That sometimes it I have to type the same thing information in more then one time even tho it is correct.

Frank Careri

Pros:

Very user friendly,information I am able to retrieve and collate has helped me grow sales to no end.

Cons:

There is actually nothing I don’t like about it

CIN 7 Review

Comments: very much satisfied

Pros:

User friendly and reporting structure. The live quantity updates help our teams in different regions as well.

Cons:

At times few integrations failed but all good now

Cin7 pros and cons

Comments: Worth every penny, very informative

Pros:

The academy give me a good idea of what the company offers.

Cons:

The videos were not very clearly explained

Great support

Pros:

Customer support team do support very well and customize if needed.

Cons:

It sometimes difficult for us to find the article we want.

Comprehensive software package and easy to use.

Comments: I wathe new version was very poor and extremely clunky to use. I spent over a year testing other 'Market Leading' software packages all of which failed in some key aspects and then a customer reccomended Cin7. That was over 5 years ago and in that time the company has expanded from 3 staff to 25 staff and i absolutely believe that Cin7 has been a key factor in that success.

Pros:

It does everything we need and everytime we think 'wish we could do this' we check the support Videos or speak to the superb 24 hour support and then we find that we can do what we want. Links seemlessly to other software packages like Xero and Shopify etc. All my 25 staff from the 66 year old to the 18 year old find it so very easy to use and on the job training saves us £1000s in lost time.

Cons:

I would like to be able to either produce bespoke reports or pay a consultant to produce these reports. ie a Price List. Also i think you should be able to restrict staff from having acess to certain information.