--- description: Discover the benefits and disadvantages of KnowledgeOwl. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://www.capterra.co.uk/software/132902/knowledgeowl Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/132902/knowledgeowl?page=2) > AI-forward, customer-first knowledge base software. Make answers easy to find for teams and customers. We help all industries. > > Verdict: Rated **4.8/5** by 239 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses KnowledgeOwl? Small and mid-sized service-based businesses. Many customers are call centers, IT help desks, and software support. Popular with people who value transparent pricing and great customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 239 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: KnowledgeOwl - **Location**: Broomfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Pricing starts at $100/month for 1 knowledge base and 1 user. Additional users are $25/user/month and additional knowledge bases are $50/kb/month. There is a 10% discount for purchasing an annual account, and additional multiyear savings up to 25% off. Nonprofit customers get 25% off any annual account. Enterprise plans start at $13,500/year. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Cook Islands, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Fiji, Finland, France, French Polynesia and 56 more ## Features - Access Controls/Permissions - Archiving & Retention - Catalog Management - Collaboration Tools - Compliance Tracking - Content Management - Customisable Branding - Customisable Templates - Dashboard - Discussions/Forums - Document Storage - Feedback Management - File Sharing - Full Text Search - Knowledge Base Management - Knowledge Management - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management ## Integrations (4 total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Document Management Software](https://www.capterra.co.uk/directory/30063/document-management/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) ## Alternatives 1. [Document360](https://www.capterra.co.uk/software/177031/document360) — 4.7/5 (292 reviews) 2. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (640 reviews) 3. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5308 reviews) 4. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3715 reviews) 5. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.6/5 (792 reviews) ## Reviews ### "Very happy with KnowledgeOwl" — 5.0/5 > **Shane** | *23 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The product meets all our requirements for producing high-quality documentation for a highly technical system. In particular, the context-specific content is valuable, opening a panel with documentation relevant to the current UI screen. > > **Cons**: I don't have anything I like least about the KnowledgeOwl. The minimum word limit compels me to write something, but I really can't think of any area where the system is lacking. > > The technical support team is outstanding. They are by far the best tech support I've ever dealt with. Every one of our requests, no matter how easy or complicated, gets immediate attention and resolution from the KnowledgeOwl team. ----- ### "A joyful experience for humans who love knowledge" — 5.0/5 > **Lucy** | *28 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It's extremely accessible and not scary for contributors who want to get that essential knowledge out of their brains and captured RIGHT NOW. No esoteric onboarding mountain to climb, no git mysteries to unravel, just a clear UI and an intuitive way to read, create, update, and delete content. As someone who manages knowledge systems at scale I also found the readership analytics really helpful and - unlike something like Google Analytics which can be utterly bamboozling - provided exactly what I need, and not more that I'm unlikely to leverage. > > **Cons**: We didn't have strong knowledge management/docs ownership and accountability in the company so unfortunately ended up with a proliferation of tools, teams had their own favourites. We had a very highly customizable product that we needed to document using in house tools. I don't have any other cons really. > > Talk to a human\! Have the AI chat say "I don't know" when it doesn't know\! Make your knowledge ecosystem reflect your company, rather than simply house your content\! Knowledge Owl have been a joy to work with and have proven themselves flexible and smart, every time I've interacted with them. ----- ### "Amazing Platform\!" — 5.0/5 > **Tania** | *15 July 2025* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: A big thank you to the lovely \[sensitive content hidden\], who has supported me every step of the way\! I’m especially grateful for the extended trial period — it’s made such a difference while I’ve been developing the Knowledge Hub at my own pace. > > **Cons**: Some of the more advanced features are difficult to understand and require time spent reading articles or getting help from customer support. Having said that, I also found the basic features easy to navigate. > > KnowledgeOwl is an absolute gem — easy to use, super intuitive, and beautifully laid out. Creating and managing our Knowledge Hub has been a breeze. What really sets them apart though is the fantastic customer service — responsive, friendly, and always happy to help. Can’t recommend them highly enough\! ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27 January 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Cons**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Simple, easy to use, but can be costly\!" — 3.0/5 > **Kate** | *21 April 2026* | Sports | Recommendation rating: 7.0/10 > > **Pros**: It solved a problem for us needing to organize and share information with our coaches and teachers. It's got a clean layout is and once you get going it can be very quick to create guides and how-to's for users. > > **Cons**: Like anything it can take some time to figure out where everything lives and what everything does. Some of the customization options are a bit limited but for a simple user like me it's great. It may not have everything you need if you want something very advanced and it can get pricey. > > It works well for keeping information organized and easy to access for multiple users. It can be expensive though for a small business. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/132902/knowledgeowl?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/132902/knowledgeowl) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data