What is Front?

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. More than 7,500 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. Learn more at front.com.

Who Uses Front?

Any business aiming to build and grow strong relationships with clients, customers, or teammates.

Where can Front be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013
  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

Front videos and images

Front Software - Get your work done in one place
Front Software - Work efficiently as a team
Front Software - Make decisions faster with teammates
Front Software - Get context from other apps
View 5 more
Front video
Front Software - Get your work done in one place
Front Software - Work efficiently as a team
Front Software - Make decisions faster with teammates
Front Software - Get context from other apps

Compare Front pricing with similar products

US$19.00/month
Free Version
Free Trial
US$19.00/month
Free Version
Free Trial
US$18.00/month
Free Version
Free Trial
US$8.00/month
Free Version
Free Trial

Features of Front

  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Auto-Responders
  • Automated Routing
  • Brainstorming
  • Business Process Automation
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call Centre Management
  • Call Recording
  • Chat/Messaging
  • Chatbot
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Discussions / Forums
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Event Triggered Actions
  • File Sharing
  • Inbox Management
  • Issue Tracking
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-User Collaboration
  • Multiple User Accounts
  • Negative Feedback Management
  • Notes Management
  • Onboarding
  • Order Management
  • Performance Metrics
  • Quality Management
  • Queue Management
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Routing
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Team Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Workflow Configuration
  • Workflow Management

Alternatives to Front

Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences.
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform. Learn more about Salesforce Sales Cloud
Help Scout is a web-based help desk designed for a great customer experience.
Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software. Learn more about Acuity Scheduling
A comprehensive solution for managing Sales, Leads, Marketing, Help Desk Ticketing, a Customer Portal and Project Management.
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Service Management Software Suite that represents a comprehensive solution for service, support, and customer care
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
Asana is the easiest way to organize and manage all of your team's work. See why Asana is a top performer on Capterra. Learn more about Asana

Reviews of Front

Average score

Overall
4.5 (221)
Ease of Use
4.5 (221)
Customer Service
4.4 (221)
Features
4.4 (221)
Value for Money
4.1 (221)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gurvinder K.
Gurvinder K.
Internet judge in India
Verified LinkedIn User
Information Technology & Services, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

''Great communication hub tool ever''

5.0 4 weeks ago New

Comments: I recommend it to all. Good for businesses.

Pros:

Easy and fast for use daily. Everything is smooth and seamless yet efficient. I can assign with my team in the same inbox too. Power to prioritize massages with conversation. I can multiple things with this. Everything is well organised and easy to use. Easy to learn and easy to use.

Cons:

I like this. 1 thin calendar is not good but can be handled. SOmetimes team takes time to use the new interface. But with that so so many good features in this too. Like multiple things can be done with. Very helpful and easy to use.

John F.
Founder/President/CEO in US
Telecommunications, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Software, Terrible Billing and Support Policies

4.0 2 years ago

Pros:

It has a number of very good features for helping teams work together for sales and support. The abilities to share, assign, comment on, snooze and resurface issues makes zero inbox possible. Keeps clutter down and focus on what is most important at the moment. We really like the 'product'.

Cons:

-Front's Billing policies are absurd. If one signs up for an annual plan adding a user even if only temporarily for a day or a month while transitioning employees results in a charge for as much as a full year for that seat. -During the sales process, you will experience significant personal, real-time communications. Once the sales process is over, don't hope to EVER be able to have a real-time conversation with anybody. Regardless of the severity or complexity of the issue, the only option is email that often takes days to get a response which can be a real problem when the platform is down since it is the only way to contact them. They had a chat ability for a while but turned it off apparently because customer expectations for a timely response were too high. -Don't bother making suggestions. Although they have what appears to be a strong attitude towards involving customers, suggestions get a pat on the head and swept into a 'we'll pass that on' basket. No methods or interest to surface ideas and suggestions in a way that other end-users can expand upon or upvote/prioritize.

Verified Reviewer
SDR Manager in India
Verified LinkedIn User
Computer Software, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Front is amazing tool to manage your email

5.0 last month New

Comments: It's amazing overall. We saw email managed properly. Being a part of sales team email tracking is a bliss as it increases our productivity

Pros:

Frot is amazing. The best feature is email tracking through which you can get the read receipt of the email. Also, the tagging feature is good and helpful where you can tag or assign your teammates on the email

Cons:

The user interface is a bit complicated and difficult to use for the new user. Also, the mobile app tends to go slow sometime. Rest all is good

Verified Reviewer
CPO in Germany
Verified LinkedIn User
Food & Beverages, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good tool - but SaaS typical pricing issues

3.0 last week New

Comments: Overall, a great tool with great potential that could be even better if it were more targeted. The high complexity, mediocre documentation, and poor practice of hiding basic features in the overpriced "Enterprise/Scale" level bring the rating to only three stars.

Pros:

It's great as a multi purpuse tool for a lot of different scenarios. Has a lot of features and well made integrations. It helps working and collaborating as a team on messages, requests and tasks very efficiently.

Cons:

As it does offer a lot of functions, it's kind of bloated with options to configure and customize it. It can be tricky to find the right config and approach for the usecase you have. As it can be used for a lot of different scenarios (helpdesk, crm, communication, ...) it's not fitting to a specific usecase as good as tools that are specialised to one - it would help if Front would try to focus on something rather trying to be a solution for "everything". The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier. For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to upgread to the highest tier (99$/user/month). Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs to end.

Felipe P.
Team Lead TechOps in Brazil
Financial Services, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great Experience with Front

4.0 3 months ago

Comments: I love Front. It's a great tool, very easy to implement, teach and use. The communication between teams is great and we can track and talk to our customers in a great way.

Pros:

The interface and how is easy to teammates collaborate and organize conversations with customers.

Cons:

Language only in English Some features were thought exclusive for emails and we use a lot WhatsApp and Chat channels (custom channels) that not might work that great API Rate Limit for custom channels that we always talked that would be our main channel and after purchasing, we discovered this "limitation"