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What is Front?

Front is a help desk solution that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations.

Who Uses Front?

Not provided by vendor

Where can Front be deployed?

Cloud-based
On-premise

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013

Front support

  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

Front pricing

Starting Price:

US$29.00/month
  • Yes, has free trial
  • No free version

Front does not have a free version but does offer a free trial. Front paid version starts at US$29.00/month.

Pricing plans get a free trial

About the vendor

  • Front
  • Located in San Francisco, US
  • Founded in 2013

Front support

  • Chat

Countries available

Australia, Austria, Belgium, Brazil, Canada and 26 others

Languages

English

Front videos and images

Front Software - 1
Front Software - Aggregate and route messages easily
Front Software - 3
Front Software - Resolve conversations collaboratively
Front Software - Access robust customer communication analytics
View 6 more
Front video
Front Software - 1
Front Software - Aggregate and route messages easily
Front Software - 3
Front Software - Resolve conversations collaboratively
Front Software - Access robust customer communication analytics

Features of Front

  • @mentions
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Routing
  • Autoresponders
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Centre Management
  • Call Routing
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Discussions/Forums
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Directory
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Health Score
  • Interaction Tracking
  • Issue Tracking
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-User Collaboration
  • Negative Feedback Management
  • Notes Management
  • Onboarding
  • Order Management
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Prioritisation
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • Sales Pipeline Management
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Shipping Management
  • Signature Management
  • Single Sign On
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Team Management
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Ticket Management
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management
  • Workforce Management

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Reviews of Front

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.4
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Arjun
Arjun
Co-founder in US
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Never bcc internally again

5.0 6 months ago

Comments: Couldn't imagine living without it. Treating email collaboratively has probably reduced the number of internal emails by a factor of 10. The integrations with every platform via API let us manage tons of internal workflows in a completely automated way. Overall, we're happy to pay for it - every dollar in Front probably saves us an hour in FTE time.

Pros:

The ability to treat email as a collaborative effort is groundbreaking. It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack conversations. Integrations and automations are great too.

Cons:

Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now.

Front Response

4 months ago

Thanks so much for taking time to provide feedback!

Tim
COO in US
Transportation/Trucking/Railroad, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

If you have multiple teams managing emails daily, Front is for you.

5.0 7 months ago

Comments: Overall it was easy enough to set up and configure rules without much technical help. The difference from other systems we used to manage our email was instantly significant and improved efficiency and response times.

Pros:

The internal team chat enhances communication and collaboration. The clarity of who is responding or seeing quickly that someone has responded so you do not waste time on emails that someone has already sent or is working on sending.

Cons:

The integration with WhatsApp that we use to communicate with drivers is really more geared toward communicating with customers and is a bit quirky but we made it work.

Solomon
Project manager in US
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The Bestselling in the market Customer service and Collaboration tool.

5.0 last month New

Pros:

It gives is realtime collaboration with our staffs. It has a very intuitive interface and dashboards. The customer service is good. It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows

Cons:

It has been good all along and we have experienced no dislikes

Front Response

last month

We're thrilled that you're pleased with Front! If your needs or workflows in the product ever shift, please share feedback with us here: https://community.front.com/ideas.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

One of the worst email applications I've ever used

1.0 6 years ago

Pros:

The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.

Cons:

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Patrick
Director of IT in US
Building Materials, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Front App easy to communicate without all the emails

4.0 2 months ago

Pros:

The ability to chat in realtime on an email thread. Invite non-emailed teammates to an email thread. have less emails Shared email Boxes

Cons:

Its a little tricky to set up but there is a lot of support to help you out.

Front Response

2 months ago

We're thrilled you're having a positive experience, Patrick. If you ever need us, you can reach our support team at [email protected]!