--- description: Discover the benefits and disadvantages of Front. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.co.uk/software/132901/front Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/132901/front?page=2) > Customer service software platform that helps businesses streamline collaboration, client communication, email management, and more. > > Verdict: Rated **4.5/5** by 285 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Front? Technology, financial services, logistics, manufacturing, professional services, and travel industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 285 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Front - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $25/per user/per month for minimum 2 users and maximum 10 users (billed annually) Professional: $65/per user/per month with a maximum 50 users (billed annually) Enterprise: $105/per user/per month for minimum 10 users (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, Finland, France, Germany, Greece, India, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands and 11 more ## Features - Alerts/Notifications - Automated Routing - Autoresponders - Business Process Automation - CRM - Calendar Management - Call Centre Management - Call Routing - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Customer Engagement - Customer History - Drag & Drop - Email Management - Employee Database - Employee Directory - Engagement Tracking - Feedback Management - Inbox Management - Issue Tracking - Knowledge Base Management - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Notes Management - Onboarding - Performance Management - Performance Metrics - Quality Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Support Software - SMS Messaging - Surveys & Feedback - Task Management - Team Management - Transcripts/Chat History - Two-Way Audio & Video - Usage Tracking/Analytics - Video Chat - Video Conferencing - Visual Analytics - Workflow Configuration ... and 53 more features ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Email Management Software](https://www.capterra.co.uk/directory/30553/email-management/software) ## Related Categories - [Email Management Software](https://www.capterra.co.uk/directory/30553/email-management/software) - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4066 reviews) 2. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1708 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3397 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18761 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1749 reviews) ## Reviews ### "Great to use, not so fun if you leave" — 4.0/5 > **Matt** | *19 March 2025* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Front felt complete and allowed for me to access all channels in one inbox saving so much time > > **Cons**: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform > > Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do\! ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3 February 2026* | Machinery | Recommendation rating: 0.0/10 > > **Pros**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Cons**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- ### "A great solution for omnichannel communication" — 5.0/5 > **Abigail** | *2 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I really loved the way this software can combine many communication platforms into one place, it makes working so much easier. > > **Cons**: Generally didn’t find any cons during using this software. ----- ### "Front - Customer Satisfaction" — 4.0/5 > **Kinjal** | *24 May 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: AI powered customer service and support. Live support and best customer service software so far. Easy graphics that can understand by non technical person. Shared inbox and help desk can allow team to work together for better experience. > > **Cons**: As per my experience I can say that there is no any least things about front but for premier version you have to pay more. I think it’s not it’s drawbacks. > > With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline. ----- ### "Want to save money with emails? Front." — 5.0/5 > **Rafael** | *26 September 2024* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information. > > **Cons**: While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module. > > My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.co.uk/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data