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What is LogicMonitor?

LogicMonitor’s SaaS-based observability and IT operations data collaboration platform helps ITOps, developers, MSPs and business leaders gain visibility into and predictability across the technologies that modern organizations depend on to deliver extraordinary employee and customer experiences. LogicMonitor seamlessly monitors everything from networks to applications to the cloud, empowering companies to focus less on troubleshooting and more on innovation.

Who Uses LogicMonitor?

LogicMonitor helps enterprises and managed service providers gain IT insights with comprehensive visibility into networks, cloud, applications, servers, log data and more within one unified platform.

LogicMonitor Software - LogicMonitor Topology and Alerts Overview Dashboard
LogicMonitor Software - Network Performance and Topology Dashboard
LogicMonitor Software - Enterprise Performance Monitoring Dashboard
LogicMonitor Software - Linux Performance Monitoring Dashboard
LogicMonitor Software - AWS EC2 Performance Monitoring Dashboard

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Reviews of LogicMonitor

Average score

Overall
4.6
Ease of Use
4.3
Customer Service
4.6
Features
4.5
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
70%
4
23%
3
7%
William
William
Manager Cloud Operations in US
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Logic Monitor quickly becoming a complete observability platform

5.0 last year

Comments: It has always been good but again we are reevaluating our willingness to attach such a large price tag to our monitoring. Its regrettable because we are deeply imbedded in Logic Monitor and much of our processes will need to be refactored with a new solution.

Pros:

Flexible data sources is probably in my opinion the greatest feature of LM. Not only can you easily modify existing ones but write your own to monitor really anything that has an IP.

Cons:

The incremental increase in cost is starting to push us to start look at doing some/all of our monitoring with other tooling. Additionally, the kubernetes cost model is encouraging us to bake monitoring software into our clusters and remove those clusters from Logic Monitor.

Craig
Sr. Systems Administrator in US
Business Supplies & Equipment, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Decent product at a fairly budget friendly price

4.0 last year

Pros:

This is a good product for easy NOC style monitoring of your server and network infrastructure. You can even embed apps such as security cameras into your NOC board. Alerting works well and allows for escalation stages and different paths/types of alerts. The history information for disks, CPU, and memory usage have helped track down issues and it can predict upcoming usage trends. The support you get from their team has always been above par and probably the best support from any product we have purchased.

Cons:

The available widgets for their dashboard could use some visual additions and maybe an overhaul. I have seen some cool looking boards though if you put the time and effort in. They need more updated and modern looking examples in their gallery.

Andy
Director
Used the Software for: Not provided
Reviewer Source

SPS Commerce User Review

3.0 10 years ago

Comments: Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major for us. . and by the way your support is great!
Pros
Exceptionally consistent! It's easy to be confident that all our alerts across the board are consistent unless set otherwise manually.
-Flexible. I think the tool has just the right level of flexibility to it so that we can organize alerts and hosts in a manner that effectively aligns with our business.
Visibility. Implementing the tool right as really increased our team's visibility to our overall health and performance. It's been a great win.
Cons
Pagerduty integration. There is a lot that we use Logic Monitor for but it will never be our ONLY monitoring tool, as a result we need a service like pager duty as a central hub to manage and maintain our alert streams. It is incredibly cumbersome today to not have resolutions close out alerts in PagerDuty and also to not have alerts that are acknowledged in pager duty acknowledge in Logic Monitor. This is the most important con to us right now.
Transparency. There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated. I would like to see more detail on those features, for example if there are 13 critical alerts, it would be nice to know how many are already Ack'd without clicking into the alerts tab and searching for those alerts. It would also be ideal if you could highlight the "hosts" on the hosts tab with the color of severity of their alerts. We spend a lot of time in the host view and being able to see a host highlighted yellow, orange, or red would be helpful to faster decision making.
The alerts dashboard is not clear for hosts that are in SDT. I would actually prefer not to see those hosts in the alerts totals on the alerts tab, or potentially make that configurable. It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab.
Thanks for a great service and continued product development!

Kirby
Sr. Network Engineer in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Expensive but worth every penny

5.0 last year

Comments: Even with it's price tag being somewhat painful, LogicMonitor is my favorite monitoring system for my network. When I started a new job, I was asked what monitoring tool I wanted to use. Without even needing to think about it, I knew LogicMonitor was the answer! My colleagues also love the fact that I was instrumental in bringing LogicMonitor onboard. They've found the value of the product!

Pros:

LogicMonitor is the magic sauce in my network monitoring. With LogicMonitor properly tuned and functioning, not only can I be proactive to stop issues before they become problems, users think that I'm omniscient! I can see an unusual spike in network activity and contact the user asking "are you doing X?" and get a wherry "yes?" from the user. It let's me know when I've got issues that I didn't even know I had. Love it to death.

Cons:

The price tag is the biggest drawback. It is very expensive. In the past, I was forced by budgetary constraints to stop using it.

Philip
SSE in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Operational Monitoring Platofrm

5.0 last year

Comments: We've had a wonderful experience with LogicMonitor overall. Easy to setup and use, provides timely alerts and good monitoring data overall. It supports all of the devices we need it to and their support is great.

Pros:

LogicMonitor is an easy to use operational monitoring platform. We were able to quickly deploy it across our entire envirorment.

Cons:

There are a few quickrs to the LogicMonitor UI. The alerts tab for the past few years has a different UI than the rest of the product. It's not a huge deal but at some point Logic needs to address that.