Talkdesk Pricing, Cost & Reviews

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Talkdesk Overview:

What is Talkdesk?

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.

Talkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.

Who Uses Talkdesk?

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

Where can Talkdesk be deployed?

Cloud-based

On-premise

Overall rating

See all reviews

Based on 732 reviews

4.5

Write a Review!

Reviews sentiment

Positive

93%

Neutral

Negative

Starting Price

US$85.00

Per User, Per Month

Free trial

About the vendor

Talkdesk
Located in San Francisco, US
Founded in 2011

Talkdesk support

Phone Support
24/7 (Live rep)
Chat

Countries available Show more details

Australia, Brazil, Canada, France, Germany

Australia
Brazil
Canada
France
Germany
India
Ireland
Italy
Mexico
Netherlands
New Zealand
Spain
United Kingdom
United States

Languages Show more details

English, French, German, Italian, Portuguese

English
French
German
Italian
Portuguese
Russian
Spanish

Features of Talkdesk

Activity Dashboard
Agent Interface
Alerts/Escalation
Auto-Dialer
Automated Routing
Automatic Call Distribution
CRM
Call Centre Management
Call Logging
Call Monitoring

Call Recording
Call Routing
Call Screening
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Campaign Management
Computer Telephony Integration
Contact Management

Customer Experience Management
Customer Surveys
Dashboard
Employee Coaching Tools
Employee Scheduling
Event Triggered Actions
For Call Centres
IVR
Interaction Tracking
Knowledge Base Management

Labor Forecasting
List Management
Multi-Channel Communication
Multiple Scripts
Performance Metrics
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Quality Management
Queue Management

Recording
Reporting & Statistics
Reporting/Analytics
SIP Trunking
Text to Speech
Third-Party Integrations
VoIP
Voice Customisation
Voice Mail
Workforce Management

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Capterra verified reviews for Talkdesk

Overall rating

4.5

Based on 732 reviews

Write a Review!

Filter reviews (732)

Liam

CMO in UK

Automotive, 51–200 Employees

Used the Software for: 1+ year

"Talkdesk is customers"

12 May 2024

5.0

Talkdesk really saved us with our phone customer support. As long as you have a good internet connection everything works good without any issues.

Pros:

App deployment was very easy and support was very fast and helpful when needed help. All my colleague learned fast to use the system due its intuitive build.

Cons:

No mentionable cons for Talkdesk, everything i use it for works great.

Reviewer Source

Rebecca

Strategy Coordinator in UK

Consumer Goods, 501–1,000 Employees

Used the Software for: 1+ year

"Does what a phone tool needs to do."

11 February 2025

4.0

I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool.

Pros:

Talkdesk is reliable and simple to use, does exactly what I needed it to.

Cons:

Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth.

Reviewer Source

Taylor

Engineer in Canada

Hospitality, 501–1,000 Employees

Used the Software for: 1+ year

"Talkdesk the next generation"

28 January 2025

4.0

My overall experience started off complicated but once settling in with the correct devices I am quite enjoying it.

Pros:

I like the configuration of the hardware once settled with the best suited one.

Cons:

I dislike the lack of recommendation for figuring out which hardware is suited best for specific applications.

Reviewer Source

Olga

Pharmacist in US

Hospital & Health Care, Self Employed

Used the Software for: 1+ year

"Review from daily user"

9 January 2026 New

4.0

It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time.

Pros:

I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient.

Cons:

It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency.

Reviewer Source

Leslie

Talent Support Specialist in US

Consumer Services, 11–50 Employees

Used the Software for: 1+ year