--- description: Discover the benefits and disadvantages of Talkdesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.co.uk/software/132852/talkdesk Page: 1 / 31\ Next: [Next page](https://www.capterra.co.uk/software/132852/talkdesk?page=2) > Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution. > > Verdict: Rated **4.5/5** by 734 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Talkdesk? Organizations modernizing customer service, sales, and support with a human-AI workforce specifically designed for exceptional customer experiences in over 12 industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 734 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Talkdesk - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: For more add-ons and recommendations contact sales. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 190 more ## Features - AI/Machine Learning - Agent Interface - Auto-Dialer - Automated Responses - Automated Routing - Automatic Transcription - Autonomous Task Execution - CRM Integration - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transcription - Campaign Management - Chat/Messaging - Chatbot - Communications Management - Customer Experience Management - Data Security - Employee Coaching Tools - Employee Scheduling - For Call Centres - Inquiry Routing - KPI Monitoring - Knowledge Base Management - Labor Forecasting - Language Detection - List Management - Live Chat - Mobile Access - Notes Management - Performance Metrics - Power Dialer - Pre-Configured Bot - Predictive Dialer - Proactive Chat - Productivity Analysis - Quality Management - Query Suggestions - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Speech Recognition - Surveys & Feedback - Ticket Management - Transcripts/Chat History - Voice Mail - Workflow Automation ... and 56 more features ## Integrations (50 total) - Agentforce - Azure Active Directory Domain Services - Azure Logic Apps - Calabrio ONE - Contactually - EV Self Help - Episys - Fin - Freshdesk and Freshservice - Front - Help Desk Migration Services - Help Scout - Highrise ERP for Builder - HubSpot Service Hub - Insightly CRM ... and 35 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) - [Contact Center Quality Assurance Software](https://www.capterra.co.uk/directory/33415/contact-center-quality-assurance/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (891 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (335 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Does what a phone tool needs to do." — 4.0/5 > **Rebecca** | *11 February 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Talkdesk is reliable and simple to use, does exactly what I needed it to. > > **Cons**: Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. > > I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Cons**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Talkdesk2112" — 4.0/5 > **Denis** | *25 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: Excellent CRM integrations, Easy-to-use interface. Reliable omnichannel support for voice, email, SMS, chat, > > **Cons**: Pricing can be difficult to understand and often increases with add-ons. Support responsiveness is not consistent. > > A modern, feature-rich contact center platform with strong AI capabilities, excellent CRM integrations. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 March 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: all the different features you can add or take away. > > **Cons**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "Talkdesk is very useful for Reports and Stats" — 4.0/5 > **Verified Reviewer** | *22 April 2026* | Real Estate | Recommendation rating: 2.0/10 > > **Pros**: One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team. I also like how it is very easy to use as an admin. > > **Cons**: There are issues getting delayed from time to time when integraring with another software we use which is ServiceNow. This cause delays in processing requests we are receiving. > > Overall, Talkdesk is very useful and they have a quick customer service support who will assist when downtimes arise. ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.co.uk/software/132852/talkdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/132852/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data