United Kingdom Local product

What is Pipedrive?

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.

Who Uses Pipedrive?

Sales teams looking for a simple, yet powerful sales tool to get them organized.

Where can Pipedrive be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive pricing

Starting Price:

US$14.90/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.90/month.

Pricing plans get a free trial

About the vendor

  • Pipedrive
  • Located in London, UK
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Languages

Czech, Dutch, English, Finnish, French and 11 others

Pipedrive videos and images

Pipedrive Software - Pipeline view
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Leads inbox
Pipedrive Software - Deals details view
View 6 more
Pipedrive video
Pipedrive Software - Pipeline view
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Leads inbox
Pipedrive Software - Deals details view

Features of Pipedrive

  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Responders
  • Batch Processing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Call List Management
  • Campaign Management
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Feedback Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Startups
  • Geotargeting
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Project Management
  • Property Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Alternatives to Pipedrive

Integrated business management solution that automates financial, customer relationship and supply chain processes.
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
Copper is the easy-to-use CRM that's designed for and recommended by Google. Want to be more organized and productive? Try it now. Learn more about Copper
The smarter way for small businesses to do great work Keap organizes your client information & daily work in one place, freeing you up
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals.

Reviews of Pipedrive

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sam B.
Sam B.
Partner in US
Verified LinkedIn User
Transportation/Trucking/Railroad, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Customizable CRM that is easy to deploy and offers endless customization possibilities

5 2 months ago New

Comments: It is great! I've used it in the past, got locked into Hubspot for too long, and once I was out of their contract, I immediately came back to Pipedrive. Every so often, I test other CRM, and while some others may have cool bells and whistles, the features that other CRMs have and Pipedrive lacks tend to be related to shiny object syndrome. Pipedrive is practical, easy to use, and simple to train and onboard new employees. Another great thing about Pipedrive is its active community. Their forum is a great place to gain inspiration for the service and communicate with others for assistance in building unique integrations. Their support is excellent and always available via chat right from your CRM.

Pros:

Most CRMs force you to use it the way they think is best. But not all sales teams are alike. Pipedrive works well for us because we can customize it to work exactly how we need it. Customizing is easy and does not require coding. Pipedrive integrates nicely with services like Zapier and various forms of plugins. This allows us to connect our CRM with all of our software applications.

Cons:

Pipedrive has great email functionality, but it lacks a shared inbox (similar to Help Scout). We have a general sales email that our team manages as a sales team. If you want to use Pipedrive, you are forced to require all salespeople to communicate with their email instead of company-wide accounts. This creates separation within our organization as we can't rely on Pipedrive for email communication.

Verified Reviewer
Sales Strategy and Operations in Brazil
Verified LinkedIn User
E-Learning, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Pipedrive - All in one piece! Excellent! And I would fight for them in a new company

5 4 weeks ago New

Comments: In my opinion, working with sales in software companies for 20+ years, Pipedrive is the best options.
It's fast, easy to setup and keep running. Create workflows, change process -- all it's easy.
Everytime I needed some help, the Customer Service team is very good. They have a high quality service.

Pros:

It's super easy to setup and keep running. The support team -- the best ever in my 20+ IT sales experience. For sure would be my choice if changing job or building a company. No doubt.

Cons:

Price, it's a little expensive. The pre-sales (SDR part) could be a little stronger and cheaper. If you have a heavy/complex process here, maybe you will need another software to handle your leads before send to the sales team. The analytics was very good for us till a moment. We move on to a BI (Google Stack) to handle all information needed.

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Pipedrive: Price and the easy to setup, run and change process over the time.

Michelle H.
Project Manager in South Africa
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A CRM System that just Works for Sales Management

3 2 years ago

Comments: Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.

Pros:

Easy to manage different pipelines for different sales projects. The email template is one of the key features we like as it allows us to format our emails and the fields are filled in automatically, so every client receives a quality email without spending time typing out individual emails. Like the filter system that allows you to select just the clients, you wish to target and even the group email shot is an excellent tool we use often. We have added out funnels and Xero to the platform and both work perfectly with Pipedrive. Our market profile is primarily created on google documents and we have ease of importing the information onto the Pipedrive pipeline. We use the activities to set reminders which allows us to keep track of our work tasks on a given day. For sales, you can modify the platform to include the key features that you would like for your company and client information to be saved. Allows you to make group amendments in list form for a high volume of clients so if you need to split the work between the team this is an excellent tool.

Cons:

The emails received are not automatically assigned to a client and sometimes land on other client's deals in Pipedrive. There seems to be a lot of downtime of late and we have had several clients confirm that they have not received the email off Pipedrive. There is a lot of new additions to Pipedrive but not enough time to learn them this can be a pro and a con. The support is not always available for immediate help. There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.

Rafael R.
CPO in Brazil
Computer Software, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Top of notch CRM and Sales Software

5 2 months ago New

Comments: Pipedrive has been amazing for our team, we are able to keep things organized, use automations and get reports via API.

Pros:

Sales software tend to be complicated, there are always many features and workflows, but, Pipedrive turns to be way more "logical" and easy to use from day zero. Features and options are well crafted, we can see that there is a pattern os use around the product.

Cons:

Pricing is a bit high here in Brazil, because of exchange rates. Apart of that, Every big sales software always have something to work on. We miss some features on the Workflow Automation, like setting up an action to happen a certain time before an activity due date.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Pipedrive: Ease of use, cost, features.

Switched From: ActiveCampaign and HubSpot CRM

Reasons for Switching to Pipedrive: Clearly, Pipedrive has a more "modern" aura, it's more efficient and lightweight, not missing important features.

Melissa H.
Melissa H.
Game Developer in US
Verified LinkedIn User
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Our team can stay organized with Pipedrive

4 4 weeks ago New

Comments: Pipedrive is a forward-thinking business with a solid CRM system. Pipedrive is one of the top CRMs out there. Keeping tabs on commercial real estate leads is easy with this tool. Salesforce-based systems have previously served me poorly since they were very sophisticated for my small-scale requirements.

Pros:

Pipedrive is great since it does exactly what it's designed to do while also providing so much more value than simply a CRM. Makes keeping track of agreements and maintaining a clean pipeline a breeze. Notes and phone conversations may be easily recorded. You may sort and filter anything you want in the pipeline view.

Cons:

To do "granular" searches, it might be challenging. I've found it difficult to sort by really narrow criteria. My recollection is that it was difficult to sort deals by area, deal size, and other parameters.