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What Is Pipedrive?

Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.

Who Uses Pipedrive?

Sales teams looking for a simple, yet powerful sales tool to get them organized.

Pipedrive Details

Pipedrive

Founded in 2010

Pipedrive pricing

Starting Price:

US$12.50/month
  • Yes, has free trial
  • No free version

Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$12.50/month.

Pricing plans get a free trial

Pipedrive Details

Pipedrive

Founded in 2010

Pipedrive videos and images

Pipedrive video
Pipedrive Software - Pipeline view - thumbnail
Pipedrive Software - Activity calendar - thumbnail
Pipedrive Software - Contacts timeline - thumbnail
Pipedrive Software - Leads inbox - thumbnail
Pipedrive Software - Deals details view - thumbnail

Pipedrive deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

Features of Pipedrive

  • AI/Machine Learning
  • Activity Dashboard
  • Alerts/Notifications
  • Behaviour Tracking
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalisation
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Creation
  • Content Delivery
  • Data Synchronisation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Marketing Automation
  • Multi-Channel Communication
  • Performance Metrics
  • Personalisation
  • Pipeline Management
  • Pipeline Reports
  • Prioritisation
  • Real Time Data
  • Reporting/Analytics
  • Search/Filter
  • Segmentation
  • Target Account Identification
  • Third Party Integrations
  • Trend Analysis

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  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
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  • Territory Management
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  • Workflow Management

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Reviews of Pipedrive

Read all 2,347 reviews

Average score

Overall
4.5
Ease of Use
4.6
Customer Service
4.4
Features
4.3
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jj A.
Jj A.
Content Manager in US
Verified LinkedIn User
Human Resources, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Best CRM for recruiting/talent management

5 last month New

Comments: This is by far one of the best CRM’s I’ve ever used. Have used HubSpot and many others, which were a lot less user-friendly and way more expensive.

Pros:

I love the workflow, automations, and ease of use.

Cons:

The only thing I didn’t care for is how the email sync is displayed in the software (I just use outlook anyway)

Alternatives Considered: Agile CRM, Asana and monday.com

Reasons for Choosing Pipedrive: More user-friendly and cheaper

Switched From: HubSpot CRM

Reasons for Switching to Pipedrive: Ease of use, easy import, and didn’t make me use a work email address for sign up

Verified Reviewer
Sales Consultant in US
Verified LinkedIn User
Professional Training & Coaching, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Good CRM for small sales organizations without too much bloat

5 2 months ago New

Comments: Overall experience is very positive and I will continue to use this over other bloated softwares.

Pros:

I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles.

Cons:

Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind.

Alternatives Considered: ActiveCampaign, Ontraport and HubSpot CRM

Reasons for Choosing Pipedrive: ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use.

Switched From: ActiveCampaign

Reasons for Switching to Pipedrive: Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts

Arjun G.
Arjun G.
CEO in India
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Important features like the app, user creation and SSO don't work well, don't bother with Pipedrive

2 2 weeks ago New

Comments: Mixed. The product has been designed well with a lot of attention to detail but massive bugs that are getting in the way of work are not getting the required attention. As a product that is tied to my sales performance this is not an area that we can compromise.

Pros:

Their pipeline view is fantastic, no doubt about it and that's what attracted me to the product in the first place. Their web form and chatbot are quite helpful as well.

Cons:

Support isn't very helpful. Many times during my association with them I have felt that we are completely helpless and stuck fending for ourselves. They are polite but ineffective. We have been unable to create any new accounts on the system for over 3 weeks and ever after raising multiple tickets there is no update and no solution. Forget about using their mobile app it hasn't worked for over a year.

Alternatives Considered: Zoho CRM, Agile CRM and HubSpot CRM

Reasons for Choosing Pipedrive: Zurmo had some nice gamification features but as an open source tool it was clunky and we felt we were ready for a more advanced solution.

Switched From: Zurmo

Reasons for Switching to Pipedrive: The user experience was fantastic, and it still is but unfortunately we did not evaluate the quality of support at the time.

Amanda L.
Insurance Claims Manager in US
Construction, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Pipedrive is a total game changer! Hands down BEST CRM

5 2 weeks ago New

Comments: Our customer service has been phenomenal since implementing Pipedrive! It's extremely rare a new lead or a task for a customer is missed and that only happens from user error (not setting a task for that customer). No more paper files. The activity log Pipedrive keeps of all our employees is an awesome feature too! We have used a few CRMS over the years and this one is by far the BEST. No big issues and we've been using this one since about 2017. Other CRMS are cheaper but like the old saying, you get what you pay for!

Pros:

Pipedrive was soooo easy to implement for our company. It is very user friendly and tech support is a email away. The most important aspect of Pipedrive is having all our customer files in a central location, easily accessible to keep notes and to set tasks for ourselves allowing us to provide excellent customer service that was not always perfect just using an Excel spreadsheet. Sorting all of our customers into different pipelines and stages is awesome too! Easily see where everyone is.

Cons:

The email feature has not been working. We use Yahoo Small Business for our emails and for some reason our emails unlink from Pipedrive and now we are unable to relink them but that's not a huge issue as each customer file in Pipedrive has it's own link you can paste in the BCC of your customer email and it copies it to that customer's Pipedrive.

Luke B.
Head of Client Services in UK
Marketing & Advertising, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Simples but powerful sales CRM

5 last month New

Comments: Overall we’ve been very happy with Pipedrive. We’ve integrated it with PandaDocs for contract management and Xero for finance with ease and are exploring other useful integrations

Pros:

Pipedrive is very easy to configure, customise and use, inexpensive and integrated with other popular tools.

Cons:

It’s a pure CRM so you can’t expect it to do all that the HubSpot suite does, for instance. But if managing leads, keeping track of your pipeline and maintaining your customer data is what you’re striving for then Pipedrive is a great find