What Is Pipedrive?
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using. With 95,000+ paying customers spanning across 179 countries, sales teams are drawn in by our CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with a CRM software that is both agile and powerful.
Who Uses Pipedrive?
Sales teams looking for a simple, yet powerful sales tool to get them organized.
Founded in 2010
Founded in 2010
Pipedrive videos and images
Pipedrive deployment and support
Features of Pipedrive
- AB Testing
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Behaviour Tracking
- Campaign Analytics
- Campaign Management
- Conversion Rate Optimisation
- Conversion Tracking
- Customer Journey Mapping
- Customer Segmentation
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Drag & Drop
- Engagement Tracking
- Funnel Analysis
- Goal Setting / Tracking
- Keyword Tracking
- Multiple Site Management
- Pageview Tracking
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Referral Tracking
- Reporting & Statistics
- SEO Management
- Sales Trend Analysis
- Screen Activity Recording
- Site Search Tracking
- Social Media Integration
- Surveys & Feedback
- Third Party Integrations
- Time on Site Tracking
- Trend Analysis
- User Interaction Tracking
- Visitor Tracking
- Visual Analytics
- Web Traffic Reporting
- Website Analytics
Alternatives to PipedriveMore Pipedrive alternatives
Best CRM for recruiting/talent management
Comments: This is by far one of the best CRM’s I’ve ever used. Have used HubSpot and many others, which were a lot less user-friendly and way more expensive.
I love the workflow, automations, and ease of use.
The only thing I didn’t care for is how the email sync is displayed in the software (I just use outlook anyway)
Reasons for Choosing Pipedrive: More user-friendly and cheaper
Switched From: HubSpot CRM
Reasons for Switching to Pipedrive: Ease of use, easy import, and didn’t make me use a work email address for sign up
Good CRM for small sales organizations without too much bloat
Comments: Overall experience is very positive and I will continue to use this over other bloated softwares.
I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles.
Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind.
Reasons for Choosing Pipedrive: ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use.
Switched From: ActiveCampaign
Reasons for Switching to Pipedrive: Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts
Important features like the app, user creation and SSO don't work well, don't bother with Pipedrive
Comments: Mixed. The product has been designed well with a lot of attention to detail but massive bugs that are getting in the way of work are not getting the required attention. As a product that is tied to my sales performance this is not an area that we can compromise.
Their pipeline view is fantastic, no doubt about it and that's what attracted me to the product in the first place. Their web form and chatbot are quite helpful as well.
Support isn't very helpful. Many times during my association with them I have felt that we are completely helpless and stuck fending for ourselves. They are polite but ineffective. We have been unable to create any new accounts on the system for over 3 weeks and ever after raising multiple tickets there is no update and no solution. Forget about using their mobile app it hasn't worked for over a year.
Reasons for Choosing Pipedrive: Zurmo had some nice gamification features but as an open source tool it was clunky and we felt we were ready for a more advanced solution.
Switched From: Zurmo
Reasons for Switching to Pipedrive: The user experience was fantastic, and it still is but unfortunately we did not evaluate the quality of support at the time.
Pipedrive is a total game changer! Hands down BEST CRM
Comments: Our customer service has been phenomenal since implementing Pipedrive! It's extremely rare a new lead or a task for a customer is missed and that only happens from user error (not setting a task for that customer). No more paper files. The activity log Pipedrive keeps of all our employees is an awesome feature too! We have used a few CRMS over the years and this one is by far the BEST. No big issues and we've been using this one since about 2017. Other CRMS are cheaper but like the old saying, you get what you pay for!
Pipedrive was soooo easy to implement for our company. It is very user friendly and tech support is a email away. The most important aspect of Pipedrive is having all our customer files in a central location, easily accessible to keep notes and to set tasks for ourselves allowing us to provide excellent customer service that was not always perfect just using an Excel spreadsheet. Sorting all of our customers into different pipelines and stages is awesome too! Easily see where everyone is.
The email feature has not been working. We use Yahoo Small Business for our emails and for some reason our emails unlink from Pipedrive and now we are unable to relink them but that's not a huge issue as each customer file in Pipedrive has it's own link you can paste in the BCC of your customer email and it copies it to that customer's Pipedrive.
Simples but powerful sales CRM
Comments: Overall we’ve been very happy with Pipedrive. We’ve integrated it with PandaDocs for contract management and Xero for finance with ease and are exploring other useful integrations
Pipedrive is very easy to configure, customise and use, inexpensive and integrated with other popular tools.
It’s a pure CRM so you can’t expect it to do all that the HubSpot suite does, for instance. But if managing leads, keeping track of your pipeline and maintaining your customer data is what you’re striving for then Pipedrive is a great find