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What is Pipedrive?
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.
Who Uses Pipedrive?
Sales teams and small and mid-sized businesses looking for a simple yet powerful sales tool to help them stay organized.
Where can Pipedrive be deployed?
About the vendor
- Pipedrive
- Located in London, UK
- Founded in 2010
Pipedrive support
- Phone Support
- 24/7 (Live rep)
- Chat
Pipedrive pricing
Starting Price:
- Yes, has free trial
- No free version
Pipedrive does not have a free version but does offer a free trial. Pipedrive paid version starts at US$14.00/month.
Pricing plans get a free trialAbout the vendor
- Pipedrive
- Located in London, UK
- Founded in 2010
Pipedrive support
- Phone Support
- 24/7 (Live rep)
- Chat
Pipedrive videos and images
Features of Pipedrive
Reviews of Pipedrive
Pipedrive - selected ahead of HubSport
Comments: Very happy so far with PipeDrive - agonised initially about using it because of weaker marketing automation features and 1000 email limit on emails, but still its quick and easy to use and less 'how do you do that' than any of the other five or so CRM's we experimented with. Strongly recommend.
Pros:
Well integrated CRM that works. Clear, easy-to-navigate from company to lead to deal. Does not try to pretend to be a jack-of-all-trades. An excellent integrations universe provides options for superior specialist apps to provide improved functionality in that area of speciality. Looking at you Ontraport. Pricing is reasonable:- we are paying £150 for three users. Not cheap - its on the edge of our own affordability, but not as expensive as the frankly ridiculous HubSpot pricing. Nice free trial process and easy to start without nonsense of having to be sold to be some US-based rep for which I just do not have the time. Keap lost out to us here...
Cons:
Maximum of 1 000 names on an email. Even as a small SaaS business we will be hitting this limit with six months. The work around is relatively simple: we have used MailChimp, for which there is a great integration in PipeDrive. Using MailChimp means we do not need PipeDrive Professional (and MailChimp is cheaper than the extra cost of Professional over Advanced) but I would rather pay a bit more for an integrated solution. Design is perhaps not as slick as HubSpot, but the ease of adding additional fields to contacts, jumping between companies and contacts is better. Weak/no LinkedIn integration. Surely this must be the most important tool for B2B lead gen? Really should be more tightly integrated (e.g. add a lead directly from LinkedIn)
Alternatives Considered: Zoho CRM, Freshsales, Ontraport, Salesforce Sales Cloud, Keap and HubSpot Sales Hub
Reasons for Choosing Pipedrive: HubSpot is just too expensive. As a startup with just three sales people we just cannot justify close on £1000 a month for CRM and email functionality. I think HubSpot have drank the 'charge more' KoolAid and believe once you are trapped you will not escape. Pipedrive with suitable companion apps provide equivalent (or even superior) functionality to HubSpot at 20% of the price.
Switched From: HubSpot Sales Hub
Reasons for Switching to Pipedrive: Hubspot - price.. oooh that price. Ontraport - too much other stuff we will not use (what has a second rate ecommerce to do with a CRM...) SalesForce - old Keap - purchase process too complex Zoho - Jack of all trades master of none Freshsales - Jack of all trades master of none
Great for efficiency & simplicity
Comments: I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.
Pros:
It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.
Cons:
It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).
Alternatives Considered: monday CRM and monday.com
Reasons for Choosing Pipedrive: I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.
Switched From: Insightly
Reasons for Switching to Pipedrive: Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.
Pipedrive Response
5 months ago
Jamie, thank you for sharing so meaningful insights and feedback!
Great Tool For A Great Price
Comments: Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors
Pros:
Pipedrive is great, it has a simple workflow while allowing a lot of customisation
Cons:
The email feature is lacking, considering the competition's features set in this area.
Alternatives Considered: HubSpot CRM
Reasons for Switching to Pipedrive: Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.
Pipedrive Response
2 hours ago
Thank you for your feedback!
Pathetic Customer Support
Comments: CRM platform is good but lack of good and active customer support, you can run your show for longer and waste your money.
Pros:
The most economical CRM platform. Good and handy tool. One can segregate the list by creating unique label, field and filter to it. Also, very easy to keep track of the activities. Wonderful features.
Cons:
Customer Support, CRM's customer support is of no use. When you explain your problems to them, they keep on asking 1000 question more, share print screen more, but unable to solve the problem. I requested them again and again to come online and support me, but they are unable to do it.
Pipedrive Response
2 hours ago
Thank you for your feedback!
Solid CRM tool well-integrated with the apps ecosystem
Comments: First time using Pipedrive, after years of experience using Salesforce and Hubspot, and I really enjoy the user-centered experience. The tool has allowed us to build powerful sales automation (Activecampaign, Zapier, Calendly, Clickfunnels, etc) to empower our team to focus on closing more deals.
Pros:
Very intuitive CRM, with solid integrations with other apps through Zapier.
Cons:
The licence is not cheap and it was difficult to migrate data seamlessly from one pipedrive account to another.
Pipedrive Response
2 hours ago
Thank you for your feedback!