Who Uses Five9?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

What Is Five9?

Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9.

Five9 Details

Five9

http://www.five9.com

Founded 2001

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Five9 pricing overview

Five9 does not have a free version and does not offer a free trial. Five9 paid version starts at US$100.00/month.


Starting Price

US$100.00/month

Free Version

No

Free Trial

No

Five9 deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Five9 Features

  • CRM
  • Call Disposition
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

View full list of Auto Dialer Software

  • Blended Call Centre
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Centre
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Centre
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

View full list of Call Centre Software

  • Archiving
  • Call Tagging
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • On-Demand Recording
  • Record & Playback ability
  • Scheduled Recording

View full list of Call Recording Software

  • Agent Interface
  • Auto Dialer
  • Automated Routing
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Interactive Voice Response (IVR)
  • Quality Management
  • Queue Management
  • Reporting/Analytics
  • Workforce Management

View full list of Contact Center Software

  • Analytics
  • Customer Segmentation
  • Dashboard
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

View full list of Customer Experience Software

  • Call Centre
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customisation
  • Voice Mail

View full list of IVR Software

  • Auto Dialer
  • CRM
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Lead Distribution
  • Outbound Call Centre

View full list of Telemarketing Software

Five9 Alternatives

More Five9 alternatives

Five9 Reviews for UK Users

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.2
Customer Service 4.3
Features 4.1
Value for Money 4

Review software

Share your experiences with other software buyers.

Write a Review!
Angelina V.
Customer Advocacy
Restaurants, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/12/2019

"Very Useful"

Comments: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.

Pros: What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.

Cons: I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.

Vendor Response

by Five9 on 17/12/2019

Hi Angelina,

Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time.

Best regards,
Cindy

  • Reviewer Source 
  • Reviewed on 13/12/2019
Kimber C.
Management
Consumer Services, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 01/10/2019

"If you want the best..."

Comments: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Pros: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Cons: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Vendor Response

by Five9 on 14/10/2019

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

  • Reviewer Source 
  • Reviewed on 01/10/2019
David A.
Marketing manager
Financial Services, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/10/2020

"Easy Call"

Comments: Excellent caller ID, call recording, call back, scheduling etc. I think this software is a primus inter paris

Pros: This software offers a great multi Caller system, kind of interesting user interface, and a robust work system. We do not experience any bizarre call drops or strange output.

Cons: The initial setup was quite tough and the customer service was not up to par. However once we got the software working, it's been excellent.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 22/10/2020
Christopher M.
Administrator
Marketing & Advertising, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    2 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 06/08/2019

"Hard to implement, but robust"

Comments: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Pros: Once you get it going, which isn't easy at all, it doesn't quit running.

Cons: It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

  • Reviewer Source 
  • Reviewed on 06/08/2019
Lin V.
IT Analyst
Hospital & Health Care, 5,001-10,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/07/2020

"Amazing Change Management Tool"

Comments: We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.

Pros: Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.

Cons: Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.

Vendor Response

by Five9 on 13/07/2020

Hi Lin,

Thank you for taking the time to share your experience with Five9.

Best regards,
Five9

  • Reviewer Source 
  • Reviewed on 08/07/2020